Better Earth

Service

Installers came in early and started to work right away. They were very friendly and helpful. Answered my questions. Finished fast and cleaned the space.

Instalación paneles solares

Excelente trabajo

Great experience

Our experience has been great so far. Our rep Jacob S. was very nice, kind and informative. Jacob kept us updated every step of the way and followed up to see how our experience has been. Definitely would recommend.

Quality service. Great work

Jacob Safier was extremely helpful and knowledgeable. I was informed of exactly what was going to happen and how long the process would take. The field crew finished install a day early and did a fantastic job.

Clear and Concise

Better Earth took their time to cover all the details of the solar panels and how the system would best benefit us. They used thermal detection software to show us how many panels, location and arrangement that would optimize production for our total average electric usage. Its been 5 months since the system was activated and has met or exceeded the kilowatt production promised in the sales presentation. I would recommend using Better Earth for your solar project.

Amazing experience

Underpromise and over delivered. Doug and team did a great job

Better Earth was so professional, and the work experience was phenomenal

Better Earth is hands down the best

I’ve contacted multiple companies in the past and every single one had scheming sales reps. Once I sat down with Christian Ayrer from Better Earth, he thoroughly explained the PPA/Lease program to me and did not pressure me once. He explained the benefits and brought my bill from $345 all the way down to $201 per month every single month. The project manager Tracy is amazing she goes above and beyond for us homeowners. Truly excellent company from the Sales guys, Project Managers, down to the install crews. No sub contractors at all. Would 10/10 recommend Better Earth to anyone looking into solar but hasn’t came across a trustworthy company yet. This is the one!!!

Honest and professional from start to finish. Team was on time and very communicative thought site survey and install. Highly recommend Better Earth!

Great experience from star to finish

Great service

Better Earth first came by last summer and quoted me for solar panels. After spending multiple months shopping between different installers, we moved forward in December. I stressed to them that I needed to have the system installed before the end of the year but was skeptical that it could be completed in under a month. I signed up on 12/2 and by 12/26, Better Earth has obtained all the permits, HOA approval, and completed the installation of the system. I was told the inspection could take multiple months to occur but they had the inspector out just a week later. Just a month after install, the system is now operating and feeding power back to the grid! I am very satisfied with the constant communication from the Better Earth team. Jacob and Stefano were very accommodating throughout the process prior to the install. They were very flexible on payment and rushed to get all the permits and HOA approval in a timely manner. Ivan the warehouse manager and the local project manager Tracy have also been very helpful accommodating certain requests I had. I would definitely recommend going solar with Better Earth!

Excellent service! (Creole)

Eksperyans mwen ak Better Earth te etonan depi nan kòmansman! Lè Jacob ak Stefano frape nan pòt mwen an, mwen te trè ensèten sou panno sole. Mwen te gen kesyon epi yo te kapab adrese tout bagay epi ban m 'yon plan pou ki kouvri bezwen mwen yo. Yo te fè panno mwen yo enstale nan sèlman 3 semèn ak bòdwo elektrik mwen an te koupe a mwatye ak tout ekonomi yo. Nou pa t oblije mete okenn lajan pou nou te enstale sistèm nan Mwen trè kontan ak sistèm mwen an. Kòm yon moun ki te trè ensèten depi nan kòmansman an, mwen te pran yon gwo chance poum mete panno yo. Erezman mwen ka di ke li te tounen trè byen ak atant mwen yo pa sèlman te satisfè, men depase! Mwen deja refere zanmi m yo ak fanmi m yo bay Better Earth epi mwen trè sijere tout lòt moun yo ale solè ak Better Earth! Translation: My experience with Better Earth has been amazing from the start! When Jacob and Stefano knocked on my door, I was very skeptical about solar panels. I had questions and they were able to address everything and give me a plan that covered my needs. They had my panels installed in just 3 weeks and my electric bill was cut in half with all the savings. We did not have to pay any money to install the system. I am very happy with my system. As someone who was very skeptical from the beginning, I took a big chance to put the panels. Fortunately I can say that it turned out very well and my expectations were not only met, but exceeded! I have already referred my friends and family to Better Earth and I highly suggest everyone else go solar with Better Earth!

Happy Customer

We have had solar for about 5 1/2 months now. In the beginning it seemed like it was taking forever, but once everything cleared we can not be more happy with the service we have received. Thank you Better Earth we really enjoy are solar.

Very professional!

My experience with Better Earth started back in 2022 but at that time I was not ready for the change and cost of taking on solar panels. I was very thrilled when Jacob and Stefano came back to my house 2 years later in January 2024. In the past I would have had to take out a loan to go solar but with the new options they had it made a lot more sense to me. It took a little over a month to get the panels installed. My utility company has denied the solar application but better earth quickly made e adjustments needed to get it approved. They were very flexible with me on the pricing and creating a solution that worked for me. The crew that came to my house was very professional, especially Andy and Jose. They didn’t subcontract any of the work and I could tell the guys knew what they were doing! I’ve heard horror stories about people going solar and not have a good experience but Better Earth was the complete opposite. Every step of the way they kept me informed on what was going on and I could call anytime of the day and get a quick answer. As someone who had been skeptical of solar for the longest time I can proudly say that I will tell everyone they must go solar and definitely with Better Earth!

Quick easy experience

I signed up for solar on my house in Lehigh Acres in December of 2022. I was very skeptical at first but Jacob Safier explained everything well and didn't pressure me. They installed the panels in January and they were turned on in February. My FPL bill dropped from over $200 to only $35 and my solar payment is half that so I'm saving about $100 per month right away. I was very pleases with the Better Earth crew and their professionalism. I am loving my solar and have recommended him to all my neighbors!

Better Earth Solar

Better Earth knocked on my door in the early summer of 2023. We set up a consultation and made the decision to move forward after a few months of research. Our electric bills in the summer were peaking at just under $300 and the solar payment with all my electricity being covered is only $169. We worked with Jacob Safier as our rep and he delivered on everything that was promised. He was very knowledgeable about everything and we were confident that he could answer all our questions. There were a few unexpected bumps in the timeline and as a result we were double billed with solar and our electric company but Jacob made sure we were immediately reimbursed for the solar payment which we really appreciated. Our solar system has been active since January. Our electric bill came in today and it was only $30. Be aware the process can take a few months but the Better Earth team will have your back every step of the way. Very happy with our choice to go solar with Jacob and Better Earth. Would highly recommend to anyone considering.

Smooth process

Overall our experience with Better Earth and their sales team(Jacob) was very good. The cost is a bit high in my opinion, but the warranty and increased home value help offset that. The entire process took about 2 months. That included waiting for approval from my HOA. Within a few weeks of activation we had an issue with not being able to see solar production. It took about a week, but they came out and replaced the cellular antenna and then we could see our solar production again. Even though we are now in the winter months with much less hours of daylight, we produced more energy in November than we used so our TECO bill was $20 service fees only. I’m hopeful we’ll end up producing enough extra energy that we even cover the service fee. The big negative about the whole experience is that our insurance company won’t allow us to have solar so we have to switch. And we tried many insurance companies and only Citizens would pick up our policy. Something we wish we had known before signing a solar contract.

FLAWLESS EXPERIENCE!!

I’m up and running in less than 3 months!! I went from being a skeptic to a hugely grateful customer. The guys who sold and then managed my solar installation, Jacob and Brian, were off the charts FABULOUS! This company came through for me at every single juncture. When Brian came to my door to talk about installing solar, I cautiously opened the door a few inches (literally!) with a prepared, but courteous, remark to decline. He wasn’t pushy at all. I don’t know what made me hang in a few seconds more over and over, but eventually I went out and sat with him on my porch. My interest was piqued, but I remained cautious and cynical about the anticipated “sell.” My electricity bill was over $300, and I knew more increases were planned. Angry and frustrated with TECO, I was eager to stop being at the mercy of their price hikes! Brian was a good listener and explainer, he had an informative, no-pressure approach. He evaluated my electricity bill for usage and said the condition and orientation of my roof made me a great candidate for solar. Frankly, it sounded kind of like a sales pitch to me (ignorant at the time), but it turned out to be a fully accurate statement. I almost canceled my subsequent meeting scheduled with Brian and his supervisor, Jacob (I didn’t want to waste their time). Selfishly, I decided that getting an estimate and additional education would be to my benefit, so I kept the appointment. Before that meeting, I had looked at the company’s reviews and educated myself on solar to make sure I could now be an informed consumer. I’m definitely someone who does the research on EVERYTHING I buy — from little to significant like solar, so I can make well-informed decisions. These guys answered every cynical and technical question I threw at them including questions relating to some negative reviews I had read that left me reluctant to use them. They acknowledged the reviews directly and clarified why and how things had gone wrong in each case. The problems were primarily out of area (CA) and the company had also made it their priority to correct failures with each respective customer and by implementing new companywide protocols to avoid future recurrence. Their answers reflected comprehensive knowledge on the subject, candid dialogue, a quality-based passion for their product and company, and a clear dedication to customer satisfaction. Bottom line — these guys and the company, itself, care A LOT about the customers’ experience. I was thoroughly convinced that solar was going to be a smart idea for me and was impressed with everything I learned and experienced about the company, BUT I was STILL going to pass until I had a chance to compare the price we had negotiated with their competitors. I told Jacob and Brian directly I was going to wait until I had a basis of comparison on price. Jacob asked a great question: “What if we just google the average price of solar installation and see what it says? You could compare our price to that.” Brilliant! Google showed an average range for solar installation, and the price Jacob had offered me was at the very lowest end of that continuum. Also, it included EVERYTHING I wanted — the top tier solar panels available, 25 yr warranty, guaranteed minimum energy productivity (based on established household use), free servicing, and the number of panels calculated was based on an 120% of my established usage. I went for it!!! I’m SUPER happy I chose Better Earth. Besides Jacob’s patience and generosity in negotiating a price and financial plan that was good for me, these guys made sure the whole process was handled impeccably!! Communication was excellent and the company proved to be a fine-tuned instrument from start to finish. Jacob got things submitted to my HOA quickly and even covered the application fee without my asking. My HOA process hit a glitch, and Jacob was able to point out to them a discrepancy in their online application due date. Because of that, they provided immediate response rather than require a further delay for 30 days. The best word to describe Jacob is “formidable.” He’s a young guy who keeps his eye on the ball at every step, speaks directly and honestly, and clearly relates to his work with personal pride and integrity. Jacob was in communication with me as things unfolded and whenever I called with questions. He works constantly to ensure that things are right for the customer. He even called me back well after business hours on his birthday and once on holiday at the beach. WOW!!! Jacob lived up to his word on EVERYTHING! During the installation, the roofing guys (also fantastic and NOT subs) resolved an installation problem by getting approval from the main office for a design change. Jacob was on-site to make sure installation went properly, and he noticed that the change wouldn’t be aligned with what I had wanted. He interrupted their solution and brought the problem directly to me for discussion. I didn’t like the new plan visually and, along with the roofers, we brainstormed a different solution in keeping with my preferences. It required extra work and time for the roofers, but everyone was wholly agreeable to making the changes I would be happy with. These guys were awesome!!! Installation was completed in 7+ hours. Some of my house stucco had chipped off where the box was installed and the installers did a perfect repair before leaving. They also reviewed my electrical box with me to point out which breaker was new and where they had moved an existing breaker. Jacob called that same evening to ensure everything wrapped up properly as he had left about an hour before the roofers finished the extra work. Jacob told me to expect a call from Better Earth for a county inspection of the job, he reviewed the HOA approval letter with me and told me who to contact to report completion (in accordance with their request), and said that after the county signed off, Better Earth will contact TECO who turn on the connection 1 to 2 weeks after a request is made. Those things went exactly as predicted. Better Earth even sent a guy out the morning the county was coming to inspect to double check that all the work was straight, tight, and perfect. We passed with no problem and TECO even got me activated sooner than expected. I hope anyone reading this who is considering solar will interview this company for consideration. I’ve tried to speak to many of the above-standard nuances to illustrate how exceptional I thought they were. I’m fully confident that Better Earth’s overall competence, their top-quality products, and their priority of customer satisfaction will make them a stress-free choice for any householder ready to wave goodbye to TECO.