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Hilgendorf Solar instalation

From beginning to end a stellar job. The system and financing options were explained in simple English. The installation crew were friendly and respectful. What is even more important is that they provide first rate support and have been responsive to all inquiries subsequent to being paid.

Love being solar

I'd like to start by saying that we LOVE being a part of the solar community. We are leasing our panels and went solar as of Nov 2017. Since, we've accumlated points and haven't paid a single electric bill other than the standard service charged by con ed. Installation was quick and efficient withvno problems during inspections and filing for tax credits. I'd like to say that regardless that we are beyond happy with going solar, there are a few things that have stopped us from giving 5 stars. Number one is customer service. I feel that the companies multiple sub divisions sometimes gets hard to get into contact with the right person the first time when you need them. Also our critter guards fell off of our roof. That right there is a huge safety hazard which could have turned bad for us if it had injured someone. They were quick to come remove the guards but told me they would follow up to re-install them in the spring. Unfortunately no one followed up with me and I heard critters under my panels causing me to have to call them and wait almost 2 weeks to have the guards put back up. During this waiting period more of the guards started to hang off the side of my roof causing another potential for liability problems. The critter guards have been a big problem, but I hope its fixed now. The second thing which prevented us from giving 5 stars was there was a breach in our contract thanks to con ed. Before the negative part of this, I'd like to say that our sales guy, Brent was great! However in our lease agreement we were promised that once annually, con ed would buy back our solar credits at approximately 4 cents per credit. As of 2018 a retroactive law went into place stating that as of march 2017 anyone who went solar after is no longer entitled to the buy back, but instead we hold our credits indefinitely. I'm not totally upset by this because we dont have much energy demand here so our credits keep racking up and when we go to sell our home we can use that as buying power to help sell our home with the rest of the solar lease remaining. In conclusion, despite the few flaws we have encountered, we've tried to make them into a postive because overall we LOVE being solar and we are extremely grateful that Venture Solar knocked on our door!

Almost free energy

First step off of the grid.

Good experience

Very professional and honest. So far everything went as promised, flawless and nice.

40 solar panels

I was referred to Venture Solar by a friend who highly recommended this company. My system has 40 panels. The overall experience has good and bad. The first date of installation was Dec 04. The first date to go solar was Jan 18. After going solar, there were a few more follow up toubleshooting to fix problems here and there. Ultimately, the first day to have the system to function normally was Feb 06. Since then, today is April 02, there is no problem whatsoever. For each appointment, someone had to stay home and it got really annoyed. Technicians are very professional and friendly. Installation is beautiful and secured as all panels are still on the roof after 2 very windy days, over 60 mph gust. Hopefully, everything can stay fully functional in the next 25 years. With that said, the system already generated 2500 KWH of power. Overall, I will recommend Venture Solar to others. Maybe it was just my luck to receive some bad parts or equipment during the project. One last thing, Venture Solar should provide an serial view of the project to each customer after completion. So that way, each customer can get to see how beautiful it looks from above.

Installation

The guys did a fantastic job

Solar panels

I had a professional salesman, very efficient installation crew and great follow up from venture solar.