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My experience purchasing a solar system with Venture

The good things: The sales team was very responsive and not pushy like some other solar companies. They were able to answer my questions about different options (leasing, purchasing, financing). The installation of the panels was quick, as were obtaining city permits (which may be a function of the city as much as the solar company). The technology itself is high quality and we are happy with it. The bad things: (1) Communication: Venture project managers were absolutely atrocious with correspondence. You could almost never get a hold of them on the phone without having to leave an voicemail, they would only correspond via text message even though I told them I preferred email, and they would only send one or two messages per week (never more than one text message per day), so getting questions answered from them would take weeks. Often times they just wouldn't acknowledge your question at all. They did not keep us in the loop about what the status of our project was. For example, it can be kind of complicated to get net metering, because there are multiple forms that need to be submitted and filled out. You may even get permission to operate your system from the utility, but that doesn't guarantee you for net metering eligibility. I ended up having to submit some forms on my own to guarantee my eligibility, because Venture neither did this for me, nor informed me that I would have to do it. I ended up doing a lot of research on city policies and Eversource requirements to make sure my system would get net metering. (2) Not thorough in electrical work: We failed the inspection by the city 3 times, which significantly slowed down our permission to operate because the city inspector was only available like once a month. The electricians were sloppy, cut corners, and so we required them to come back and finish things in order to pass the third inspection. (3) Transparency: The company failed to provide me an invoice for my project even I had paid for 100% of the costs. They also did not give me copies of the permits they had acquired for me from the city. I had to inquire for these things about a week after I made the final payment. It was almost as if they considered their job to be done because they had taken the last payment from me...they provided no closure for me as a customer at the end of the project. I had to ask for the invoice, copies of permits, etc. This seems ridiculous, as any coffee shop will automatically give you a receipt for a $5 coffee, but this solar company didn't think to send the invoice and permit paperwork to a customer who just dropped $25K to purchase a system from them. Overall, I definitely would not recommend them if you can go with a more reputable company. At the end of the day, our system works and we are happy we have it, but I grew a lot of gray hairs working with Venture.

Unprofessional

This service took me 1 to install, I still don’t have service. I’m switching to another company

contract signed half year ago, project still not complete

Contract was signed on 7/3/25, panels installed on 9/30/25. Today, 1/5/26, system not approved. It has been half a year. Venture Solar response has been very very slow. 90% of the cost has been paid. As of today, no completion date. No end in sight.

Communication needs to improve

There were MANY gaps in communication that resulted in delay after delay. I was assured I’d never have dual bills but it was a lie! I had two months where I owed large amounts to Eversource while also paying my solar bill.

Horrible customer service

Venture is great at selling you the package, projecting insane savings and once it’s all installed the follow through is awful. 2 years after my install I called to ask them to come out to look at the panels as I they were not producing what they should in full sun in the summer. What they did do is try to belittle me and tell me that my panels were fine. No service needed. To get me off the phone they said a supervisor would call me back. I’m still waiting. If you’re sold on getting solar, make sure you call anyone else.

Not very reliable

Has been trying to contact venture solar for explanations as to why there is nothing in my solar bank. I was told someone would call, but it has been a month and no call. Received my second light bill and there is no credit at all. Need some explanation.

Nice pitch, little support when there are any issues

I got Venture Solar installed and turned on in December of 2021. The setup itself was a mostly smooth process with a few red flag exceptions, including: 1. Being sold on a critter guard, and then when it was never installed, eventually being told it was on back order. There is still no critter guard, and no communication on if or when it might be installed. 2. The constant misleading emails about being in different stages of the process, always being a previous part that had already been settled. Now, in an ongoing attempt to set up the promised PJM-EIS account to sell back what energy isn't used, a main selling point for installing such an expensive and time-consuming system, I can't seem to get any help from Venture now that the setup keeps getting rejected. The information Venture has shared does not match what was shared with the state of NJ, and after 4 months and dozens of emails, I can't get confirmation of the information needed, or even a reply to an email at this stage. The chat bot on their site is very sorry for my inconvenience though. This might be a good company with a one off issue here, but maybe if as much was invested in the support and not just the selling, I wouldn't be looking for ways to get out of this quagmire.

Frustrating experience

The salesperson I had was good. When I asked about some poor reviews I had seen, he said well, you can’t make everyone happy. I had hoped I wouldn't be one of the unhappy people, but, my experience has been awful. First they installed the panels in a configuration that I did not approve in my contract. The engineering department was apparently to blame. Since they were aligned to say the word “TO,” I asked that they be fixed because it was embarrassing. It has taken A LOT of follow up on my part to fix the most ridiculous mistake and I’m just so fed up. I would not recommend this company.

Great start, incredibly disappointing follow-through.

We began looking into solar more than a year ago. After reading the reviews and checking around online (and in our neighborhood), we decided to go ahead with Venture. Our salesperson was excellent: answered our questions, took into account that we have a metal shingle roof and a converted attic, and said that they would work alongside the roofing company to ensure a proper fit. That was all in August 2020 - everything was measured, communication was great. Post-sales, Venture hasn't lived up to their supposed quality here. We were originally scheduled for install in November. No word. Follow-ups, more answers that this was coming soon. As December approached, I pushed for an install so that we could maximize our federal tax credit. Some more movement, some delays, no progress. It is now May 2021. We've had other companies come door-to-door, offer to buy us out, and we have rejected them so far. Still, no word. There is always a push for a future time from the customer service team, but there aren't any plans, guarantees, or time tables. The customer service team -- and we were connected with the New York office -- is abysmal. It's a shame because their sales pitch made it seem like the logical choice - using some of the best panels at a competitive price. If you're in Connecticut, stay away. I hope that once -- if ever -- these panels are installed, that THAT process flows smoothly. My faith isn't betting on it anymore.

Disappointment

I decided to go with Venture Solar, despite a lower bid for the same system, because their sales person was exceptional, they promised not to use subcontractors, their system communicated independent of my home network, and all conduit and wiring would be run internally. After signing the contract it was radio silence; my emails, text, voicemails, and calls were unanswered. Finally, I pushed a customer serve hard for a call back. One of the owners called me back and explained that I fell through the cracks because my sales person quit. They were very reassuring and I thought we were on track but I was wrong. The install day comes and the crew that shows up is subcontractors on their first day working for Venture. They immediately say they cannot locate the meter or disconnect switch per the proposal, they cannot run the conduit internally, amd they need my wifi password for the data link. Suddenly I am the middle man between Venture and the work crew. After some calls and debate I get the external hardware mounted where I want it and an independent data link. While I am on a call the crew leaves and when i go to check the work it's a mess. My yard is full of trash, roofing nails, aluminum barbs, zip ties, water bottles, cigarettes butts, and broken hardware. Worse, one of the panels is clearly different from the others and the external conduit ismt straight. So I clean my yard and call Venture. They agree to send their own crew to address the issues. That day comes and first a subcontractor crew shows up without the replacement panel. I throw them out and demand Venture send their own crew, the new panel, and that they inspect the roof. Finally their crew shows up and does these things. They conduit cannot be fixed but the panel is replaced and the inspection finds 3 mounts flashed incorrectly. A few days later it rains and I check my attic. Of course I have a leak and find lags anchoring the panels that missed the rafters. I call Venture again and they come again to repair the issues. Then Venture sends a subcontractor to walk the town inspector through. After that they tell me its 2 weeks till the system goes online. 2 weeks pass and I call and they say its actually 3 weeks. After 3 weeks I spend 2 weeks trying to get an update because the National Grid application is rejected. Finally today I demand an update and am told the town inspector hasn't signed off on the work to National Grid and they have been leaving him voicemails. I call the town, who is very polite, and learn that nobody has called and they need the National Grid service number for the application because it isnt on Ventures paperwork. I provide the number and they agree to inspect me and give National Grid approval yonight. Venture clearly uses incompetent subcontractors, they lied to me repeatedly about the application status, never communicated with me, and blamed everyone else whenever I asked for an updated.