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Kai was wonderful explaining apps but the installation could have been smoother and quicker.

Venture solar installation

very long process venture should have more knowledgeable about local requirements

Solar installation by Venture

after very high electric bill i decided it was time for solar. Venture made the proposal and it was accepted. The initial installation when smoothly installed very professional. But then the approval process took forever. Various agencies were slow and the local town had many items that I would have thought Venture should be aware of. I had at least 4 visits from the town to finally get approval. The local electric was not that long now finally today working. I will see if this was worth it once i get my electric bill

My experiance

The sales experience was great no hi pressure and our sales rep Morgan was really informative and knowledgeable in helping us make the decision. The install was also very good smooth and seamless. The installers where very knowledgeable and did a great job. BUT after the install we were forgotten no follow up. I tried to contact to add more panels. We do no believe that we are going to have enough to make through the winter months. Also we have made 3 referrals that have been documented in the venture app. We have received the compensation for one because they install solar. The other 2 were deemed not good fits for venture solar. But still we never received the promised $50. for us referring. In wrapping up I would like to say I am happy with the install but not so with the lack of response to my inquiries.

Customer service

Laureena G was my Solar Consultant. When signing my contact she neglected to point out the 7% interest rate. She sent the signed contract on the day of installation (I have emails). I’ve never accepted a 7% interest rate I wouldn’t start with solar panels. Post System Activation, I worked with Wellesha B. Out of a New York office. Very friendly until I needed support with my SREC Trade Application. I sent text/email asking for information not accessible in my contract. My contract does state the PM would assist in the process. Instead she’d reply to emails with one word answer, or not at all to text messages.

Misleading Information

Three-star rating isn't harsh, its accurate. Venture Solar does take care of everything on their end. Installation and inspection were quick and easy. No complaints on that end. My biggest issue is with my representative; they had misled me into my contract with Venture Solar. I had asked for more panels on my system multiple times as was repeatedly denied. I was told extra panels can be added on if needed later on. To my surprise when I asked about this offer, I was told it would be a cash offer. Now my production level and consumption level do not offset which is the entire reason for going solar, but I will have two bills, Solar & from the electric company. I had spoken with my representative before posting this. I hope you reply back so we can discuss/remedy this situation. Thank you

Installation was great. Aftersales not so much

From the quote to the installation, everything went smooth. The manager was kind enough to follow up on the project when my agent went on leave and the installation went well. The system is now online. The current issue is a pending 1 hour job needed to complete the inspection. The electrician did not show up on the day they were supposed to fix it. No one called about cancellation or rescheduling. I called the person in charge and he promised to get back within the day. No calls or updates for 2 weeks. I got an email asking for preferred schedule a week ago and still waiting for response. So far 3 weeks of waiting without any communication or updates.

Wait and wait

Everything went good with the installation. Now after a month and failing inspection we are still waiting for the new meter swapping and the system to go online

Overall Good, but Unprepared

Originally I had written a negative review of Venture, but I've decided to edit it and give a more neutral review. In short, Venture was really great leading up to installation. The installation itself was wrought with problems. First, the foreman said the design they had come prepared with did not match my roof or electrical schematic. Second, because of this the lead electrician had to go off for a few hours to get additional supplies, meaning he did not start his work until 12:30 despite arriving at 8:30. Third, part of my house is a cathedral roof, meaning no attic. One of the workers used too long of a drill bit and drilled into my living room despite me telling the main office, the supervisor on site, and the foreman several times that there was no attic over there. All this caused a lot of stress and a lost weekend since we had to clean up the mess and hire a drywall guy to come repair the roof (16 holes and a bent HVAC grate) and paint the ceiling. Venture did compensate us. They paid for the drywall guy and reimbursed us for the lost weekend. After that it seemed Venture was always one step behind. I took matters into my own hands and called my utility directly to schedule their inspection. The first inspection failed because Venture was not aware of a regulation in my state about there being a delay in energization if the power goes out, so I had to wait another 2 weeks before I could get my system turned on. All in all, I wish Venture would have done more research into the regulations of my state and the exact layout of my roof and electrical system. A lot of mistakes could have been avoided. But, my system has been up and running for a month and a half and I've been very pleased with the results.