Venture Home

PA solar

The crew was very good that installed our solar panels on our roof which was completed in one day. They were friendly and informative. The only reason Venture Solar doesn't get an excellent score is because after the solar panels were installed it was hard to get in contact with the salesman. We wanted to make sure that all the conditions in our contract were complied with before we wrote a review. We tried contacting others at Venture Solar about our contract but didn't get a call back; at first. Also, we had questions on the next process and what we needed to do for the next steps in order for our system to be activated. We thought that we wouldn't have to do so much calling and research for our solar project to be activated. We called our electric company and the inspectors to find out what was needed next since Venture Solar didn't keep us updated after the panels were installed. We finally got in contact with Ryan H. at Venture Solar who was great in helping us with all our questions. He promptly returned our emails and was very helpful in solving all the issues.

Customer service with the enlighten App

the customer service Shane was very helpful getting me to understand the workings of this app. very patient and made sure I understood the app and gave an excellent education. very knowledgeable and made me feel he would stay on the phone conversation until i felt comfortable with the app. he also made it very welcoming if I had any more questions to call him. I give the Shane 5 star for his help, unfortunately because I'm new in this endeavor, less than a month , I don't give 5 star ratings until i've been a customer for a few years. and see how all this plays out. ask me again in a few years then i'll give a true picture of this whole solar deal.

Good Install

The install team did a great job, installed the panels like I had in mind, hid all the wires, nice clean install. waiting for Final Electrical approval.

6 months from contract to install

Ot took almost 7 months to get here, but I’m happy with my system and the installation. The install team was awesome. They had all 20 panels installed in under 4 hours. Everything was weather sealed and clean. I’m currently almost a month into the system being activated. Like some other reviews of Venture on this site, I experienced frustration with the absence of communication on the stage of my project. This should be an easy problem to solve. Amazon is able to tell me how many stops away the bag of coffee i ordered is from my house. I don’t expect that level of detail, but some transparency into the process should be doable. There were multiple weeks I was told the system was going to be live next week. Frequently I had to call to get someone, anyone, to provide me a status from the interconnect team. Everyone I spoke with was friendly and seemed interested in helping, but it doesn’t seem like the teams communicate with one another.

This is an amendment to my previous review back in May 2022. Installation of the panels happened almost promptly. They also got the ball rolling on permits with the city immediately as well. If things don’t go as planned in any particular issue especially with approvals by the city, there can be extended delays on VS side until you’re able to get a hold of a higher echelon in the company who can move your project forward. At that point things started moving quickly as they did at the onset. The monitoring service and bank (Sunnova) won’t actually stay on top of non-error issues, but either your contact at VS or making a case with Sunnova will help get that investigated and corrected.

Seamless Process and Good Support

The sales process was quick, informative, and easy. Considering how much time and lack of response is involved with this process (i.e. waiting for permitting, etc.) I was kept well informed throughout. Had a few small things pop up to address following the installation, and was bouncing between a few Venture employees to manage through that, and there seemed to be some information loss between those parties. At the end of the day, everything got done, install looks clean, and everything seems to be working properly. I think the only place for improvement was some communication clarity and smoothness in the final stages, but great experience nonetheless!

Customer service

Kristopher and Paul in customer service are very helpful and answered all of our questions. They both always called us back and were so kind and knowledgeable. The company had some hiccups with the electric co but were always helpful and tried to rectify all issues.

Working with Venture went well. I was able to expedite my installation by adding my name to the cancellation list. The salesperson, inspectors, and installation team were punctual, polite, and responsive. The only issue is that one of my microinverters hasn't been working since installation and no one has been out to fix it yet.

Competent and Hard-Working, if a Bit Disorganized

Overall I am very happy with my experience with Venture Solar. The sales person was a good combination of prompt and helpful without being nagging or overbearing. One snag was that I asked for a special change - upgrading my electrical panel to 200 amps. It didn't make its way into the contract, so when the project was started and the plans were drafted, that request wasn't included. There was an awkward period when I had to chase down the right people, but it did get fixed and they did honor it even though it wasn't in the contract. However, the miscommunication made its way down to the local office who wasn't aware of the update, so that added some more confusion. But in the end, the project was finished within the original time window and to my satisfaction. Every employee I dealt with was knowledgeable, helpful, friendly, and hard-working.

Alex was very helpfu. He addressed all of my concerns about my system efficiently. It was a pleasure to be reassured that everything is working as it should.

Very knowledgeable staff

I interviewed several solar companies before going with Venture Solar and I have not regretted my decision. My sales person Neil Shea was great and he focused on a system design that was best for me and not necessarily the most profitable for them. I had other companies bid using inferior quality products and wanting to mount them where I did not want them simply because it would be easier for them to install. My research led me to believe that you need to be careful about who you trust, and my experience with Venture has been a positive one.

Informative

The salesperson, Jonathan, presented the program and the advantages of going solar

Not too bad - great staff, long install time

We liked their presentation, while comparable to other vendors, they were able to provide more information (directly and online). Their staff has kept me in the loop, even when waiting for NYC building dept approvals. Once I was approved by NYC - the installation occurred within a couple of days. It was supposed to be a 1 day install (11 panels), but the panels were out of stock, they were back the next day to complete the install. Oops the next day, the installers showed up (unannounced) to check the mounting clips on the panels to ensure the correct parts were used. Overall - within a week of the installation, the electrical inspector is scheduled to check the install (tomorrow) and I should be good to go. All of the minor issues were resolved. They contacted me to ensure that the tax rebates if they changed would be absorbed by the company. Overall - good job and great, helpful staff.

Service was good a little longer than except to get installed

Service was good a little longer than excepted to get installed but due to COVID delay was possible. On installation day they was there early finish job quick and clean no complaints.

Easy going and punctual

They offered me what I wanted in the solar system.

Very professional

Good reviews and used top rated equipment

Great Follow Through

The process was not quick but the venture Solar staff stay in touch throughout. They never gave up and always returned, working with the electrical inspector every step of the way.

Great service

Low efficiency cost. Just started it today

SunPower by Venture Solar

SunPower by Venture Solar has great representation in Rubail Nasir who is an excellence Solar Consultant. He is very professional and very organized. His presentation was pristine and he had documentation to back up his arguments. He exercised a lot of patience in explaining how solar works and the benefit it provides as well as answering my questions. There were minor setbacks during the installation process, but I understand, things happen. Overall I am satisfied with the service I received and will recommend them to others.

Easy, No Hassle

Friendly, easy, stress free, no hassle installation

Customers

It was the best decision to install solar panels my electric bill was reduce

Solar installation

I received excellent guidance and service. Highly recommend this company for your solar needs.

SunPower outshines the competition.

I was very impressed with the detailed explanation and the knowledge of the agent, Chis Larkin, when we met. Unlike the other agents I met with from the other companies, they were trying to force me to sign up now. Chris explained what they offered and it was great compared to the others. The workers that came were professionals and very down to earth. The staff in the office are very helpful, I was dealing with Justina. The day of the installation, Chris showed up to make sure all was well. I interviewed with 7 other solar companies, including SunRun, Momentum and a few others. I am pleased with my decision to choose SunPower. They under promise and over delivered. THANKS SUNPOWER!!!!

Quality Product

The solar panels as a product were quite efficient and stable thus far - the on-boarding process was quite tedious and took quite some effort to make sure we were being charged the price as quoted, after already paying more than what was quoted for several billing cycles. Nonetheless, their product is worth it.