Venture Home

House owner

I have very bad experience with them they lie to me before signing the contract one of their vp Came my home his name Ryan henck to explain me about solar and you will get one solar bill nothing else and I repeat asked several time are you sure just one bill nothing else utility bill he said yes now after installation system start running up to that the whole crew was very good now Ian getting two bills I called several their phone numbers no one answer me couple time they answer then after that they disappeared they are cheater try to get contract make you too excited I don’t appreciate their business they are crook

STAY AWAY

Company is full of liars and quick talking scammers. There is zero customer service. When i got my system installed there was a problem and they couldn't get it to commission and were going to come back the next day. They never came back . a month later i got PTO and the system still didn't work. When they came the next time they had to rewire everything because the install crew wired everything wrong, here we are 3 months and 5 visits later it still doesn't work right, i now essential pay double for my eclectic also They don't pay referrals and sign up incentives. STAY FAR AWAY

Unprofessional

Scheduled an appointment and didn't bother to cancel. They called, but I block calls not in my contact list. They could have sent an email or at least cancelled the google invite they had sent. When I enquired about why they didn't notify, they said they "didn't want to waste my time". I suspect they didn't want to waste THEIR time. I wasted quite a bit of time waiting for them to not show up.

No support after install

My system is suffering major production issues and the company is impossible to reach. All email locations I have are returning as invalid. They keep getting paid every month but seem completely unconcerned that my production is way off.

Don't sign with them!!!

The only part of the process that was painless was the great salesman, but I guess that is their gimmick, "Rope you in with first impressions and then screw you along the way." The first day they were supposed to work 1 man showed up claiming the other worker was in an accident, but he would do all he could alone, he worked half a day and barely nothing was done. But assured us all would be competed the next day when the team was together. The next day, no one showed. My husband called, they said they had to finish another job first and would be over before 12. They showed after 3 pm, but did stay to finish the installation. Next step was the electrical which they said would be no problem with my existing box, when electrician showed he claimed that was not the case they needed to run new lines and add a bigger box.... hence more waiting time! They never set up an appointment for the work and just showed up when they wanted, thank goodness my husband was working from home. When the box was completed there was a humming in my house which the electrician claimed had nothing to do with him even though it was not there previously, my husband had to fix the problem himself. Now time for inspection, they said they would call to make an appointment, never did, but showed up at the house without an appointment, once again husband was home working so he gave them access to the garage. Electricity failed inspection ! It is now more than 4 months later, no adjustments made and no inspection. This weekend we went to open our pool and guess what? They eliminated the circuit for the pool filter, hence the pool is not working. When we try to get in touch with them neither Sunova or Venture take responsibility they need 7-10 days to review the complaint/ request. What a mess!!!!! They are unreliable and inexperienced!! Never mind impossible to get in touch with after initial sale, DO NOT SIGN WITH THEM!

Solar

I have the same problem as everybody else with this company nobody answered your phone calls nobody wants to discuss anything and then when you get mad on the phone they hang up on you My problem is that they're not communicating with Con Edison so call Edison is sending me full bills every month for the last 9 months.

Don't Do it... Stay Away

Be very careful of any Solar Company especially Venture as their approach is captivating. I took bids from multiple outfits and did decide on Venture but what a nightmare! I'm in collections and my credit is effected along with zero accountability of my srecs (overage). Simply put ever solar company is hustling hard to use your house to make money for themselves. They're happy go lucky to sell you the world but after you sign the contract and they get paid you can't get any sort of customer service what so ever. The loan is thru a third party so once they get paid they wash their hands to any sort of service.

Worst customer service

This solar company has the worst customer service one can even imagine. They have poor communication both with the customer and with each other within the company themselves. They are very slow with processing your paperwork and requires repeat calls to the company in order to get any work done. I strongly advise that you choose a different solar company installed to prevent any headaches

Absolutely miserable service

Venture Solar has one of the worst services I've ever seen from a company. I started talking to their sales representative along with other solar companies back in April. One of the deciding factors for us choosing Venture Solar was the promise that we can get our panels up and running by late June - early July. Well, we are in August and the panels just passed inspection.... They are still not online. For a month and a half, we've failed inspection again and again. It's amazing that this company has been doing solar for so long, and still don't know the requirements to pass inspection. They got the wrong caps in the panels. They ordered the wrong stickers 3-4 times. They didn't know the inspector needed to check the back of the panels. It's an absolute nightmare. Many times when I try to get a hold of them, they would transfer me to someone else and then that person doesn't pick up. The worst part is that even though we are behind schedule, they won't try to expedite it. When the inspection finally passed, it took over a week for them to send the paperwork to the utility company! Now we are waiting for our meter to get swapped, and supposedly this process will take 2-6 weeks. At the rate we are going, it'll be the end of September before we get the panels. I'm just praying all panels will work at that point. Overall, this has been an absolute nightmare. They really shouldn't be charging people the full upfront cost and then provide this kind of service.

Horrible service

I chose to get a quote from venture after my brother and a coworker went with them. After sitting down and signing the contract with venture I was able to to get another quote in from Earthlight technologies. Earthlight was coming in at $15,000 less than venture with a few hundred kws less of generation. At this point I chose to cancel my contract with venture and go with Earthlight. After bing informed by venture that everything has been cancelled in December. I now have received and had my bank account charged for a loan That was tied to my venture contract from mosaic. Now after playing phone tag for almost two weeks I have received notification from mosaic that my loan was cancelled. Now I have to wait 45-60 days to get my refund back. Worst experience ever I would stay away from this company. My brothers system is still not up and running after a year of the panels being installed on the house.

Poor customer service

So here's my solar process thus far: Great sales guy, explained the whole solar process to me, took his time and made sure it was clear. I signed the contract and we begun. Installation of panels was quick (2 weeks), it took however 2 months to have it turned on due to the multiple inspections and re-work and then re-inspections, the sales rep had mentioned it will take a while, though not that long but I was okay with it. Solar got turned on and I finally start reaping its benefit. This is where I have a sour taste in my mouth: 1. I was told and also in my contract, the solar panels are being monitored, anything happens to them venture will notice on their end and make an appointment to come out to inspect and fix. On my solar app, one of my panels was showing an error, I had to call multiple times to have a tech come out to take a look. Worrying that brand new panels should be under-producing a few months in, the tech finally came, inspected it and said he might have to replace the underperforming panel if his quick fix doesn't hold. Just a week later the panel begins to show an error again, I called to complain and was told a service order has been submitted for this (to be fair, the customer rep who I had been engaging with for this issue was nice and genuinely wanted to help). Finally after about a month, a tech came out to fix the issue. I wasn't home when they did so don't know if they replaced the faulty panel or did another fix. Whichever the case, the error on my app is clear and holding steady so far. 2. Srec - part of the sales pitch of getting solar is the srec program you get enrolled into that pays you a fixed amount per energy you put back into the grid through your solar panels. I researched it, saw it was true and was part of why I signed up. About a month after my solar was turned on, I called venture asking about the Srec program. I was given a website to go create a profile and then provide venture with my account number and some other details so they can update the technical information needed for the Srec program to kick off. Let's just say I have called and emailed at least twice every month since then and at first the venture contact would respond saying they haven't been able to update the information, and now she just doesn't respond to my status inquiry. 3 months of doing that I finally decided to call Venture Solar's cust serv number. The rep I spoke with (via text) said it is not Venture's responsibility to set up my Srec, I should contact Sunnova to help me with that. I told him I don't have any dealings with Sunnova besides the loan, then I sent him a screenshot of my contract where it says Venture is responsible for setting up the Srec program. Finally he calls Sunnova himself then gets back to me asking me to create an account. I told him (not for the 1st time) that I already have the account setup and its asking me to fill technical information about the solar panels, he said he will get back to me. Again like the other lady radio silent. Its been 2 weeks now and no word from him either. At this point I'm at my wits end, I don't know who to go to in venture, I am now considering legal action. This has been my experience with Venture Solar, its been 9 months since I started this solar journey with Venture solar, 6 months since my solar panels got turned on and I'm still not able to get enrolled into the Srec program. I'm not saying don't get Solar, but you're probably better off with a more reputable company

Incredible incompetence

Venture Solar is wildly incompetent and quite frankly I’m shocked they still exist considering how they treat their customers. The only thing these people specialize in is incompetence. They cost me 7 days of PTO due to their inability to make and keep an appointment, and to manage changes or even pick up the phone. When they finally got around to showing up, they installed equipment for a program that wasn’t even available in my state, thus costing me 2 more days of PTO and several months waiting on them to fix the issue. They make promises they can’t keep and can’t design an appropriate solar system to save their lives. I provided as much up to date data as possible for my usage and requests and when I explicitly requested a design review before construction I was all but told to eff off. The sales director (Morgan) told me my permits were close to expiring and we absolutely needed to start construction- but he couldn’t tell me the date or give me a good explanation as to why their calculations were so wildly incorrect, and furthermore denied my review. DO NOT GO WITH VENTURE. They will screw you over at every opportunity and gaslight you to boot. I’m honestly shocked they still exist as a company because of the way they run their mouths and haven’t delivered on a single promise they’ve made. AVOID AT ALL COSTS. The CEO/owner will email you to “make things right” over a phone call- I’ve heard that 3-4 times over the last year and still haven’t gotten a call. They will lie and say whatever they need to say to get your money. If they ever bother to call you and attempt to compensate you for your time- expect an insulting amount of cash. These people cost me SEVEN days of PTO- and offered a $250 gift card as compensation. That’s $4.47/hr to compensate me for my time they wasted. Absolutely pathetic and insulting. These people are incompetent, insulting, malicious and don’t deserve to be in business. You WILL get screwed over by these people at every opportunity

Good product Bad Communication and too long

You will research a lot of solar companies, and come to understand installing solar is a process. However, 10 months is too long to have everything up and running. I will say this about Venture, the sales person was by far the best experience and ONLY one who took my calls and returned them when there was an issue (and there were plenty of issues). The town I live in is also difficult but they are by the book. I personally spent hours tracking people down to connect dots, and understand when people were coming to resolve issues. It got to a point where if it wasn't for the sales person nobody would return my calls.

High And dry

Signed a contract and paid a deposit over 5 months ago. Great presentation, came to survey ,drew up designs , all great ,then nothing. Lack of follow up ,no Certificate of insurance, Sales person pushed us to tech dept . Our case worker left the company with out any notice or passing our contract to anyone else. New guy went on vacation after promising Il'l get right on it. Wrote to managers told would be resolved immediately .Now another 3 weeks gone by and still no workers comp insurance Asking for a refund giant wast of time Hard Pass

Worst company service ever and WORST PANELS EVER

this company installed my panels on my house back in 2020 , because my electric bill was average of $211 a month . They was quick to install my panels and have it up and running , while the contractor was installing a panel he drop it from the roof and hit my house damaging my siding . they said they was going to fix it ( but never came back to fix it ) 6 months in the I`ve notice the my electric bill was going back up from $70 to $111 every month I call the company many of times to come and look at it , they never came , I called every month til` 2 years later . the panels is still not working and I`m paying $178 for the panels and $111 for my electric bill . I and paying more then every after having these panel . I recommend to do your reach , and not to listen to the sales reps. they will tell you anything . once you sign that contract you will never heard from them again ( key work sales man ) p.s. I never got my state discount

DO NOT CHOOSE VENTURE SOLAR!

DO NOT CHOOSE VENTURE SOLAR! We are currently in the middle of our solar panel installation and I could not be more dissatisfied. We started our solar project SEVEN weeks ago, and our solar panels - though finally installed - are still not hooked up/producing electricity. During the sales process, Venture Solar guaranteed the project would be completed in one business day....Although projects like this tend to get dragged out, the source of my dissatisfaction is Venture Solar's inability to communicate with their customers or return phone calls. Between my husband and myself, we have left 10+ messages for Venture Solar. When we expressed our unhappiness with how the project was being handled, we were assigned a regional installation coordinator, Henry Branford. He assured us he would be able to wrap up our project quickly and provided us with his personal phone number. However, Henry refuses to respond to our calls and text messages. He will send a text message and then we will try calling him to discuss, and he screens our calls - sending us to voicemail (which is now full). During the sales process Venture Solar touted about their glowing 5 star reviews, leading us to believe they were #1 in service in product. We are so disappointed and could not be more unhappy with our choice to go with Venture Solar.

Disaster of back office and customer service

I would stay away from Venture if you want any form of customer service. We signed up with Venture in February of 2021. The lack of good personnel created a mess of a situation where we could not get our system finalized and installed until October of 2021. Customer Service at this point is still lacking and we still do not have the permits for our solar installation closed out from our town. At this point, I'm not sure if it will ever get closed out as the permit probably expired. If you try to call Customer Service, nobody picks up. The only alternative is to call and make believe you are a new customer and then someone will pick up and you can ask for Customer Service from there. Absolutely do not go with Venture if there are other options, definitely look up all of your other options first.

One star is too much.

Hi everyone, I got to know them last year when I bumped into some sales people at Bj”s, after get qualified they schedule a visit with someone who showed up in my house on time and explained everything about the panels, price and finance. Every other appointment I had after that went well so we decided to go with them. The day I signed the contract I was told that the insulation would be in February 2022, we meet in October of 2021. I didn’t think the installation would be possible because of the cold weather, NH can get below freezing this time of the year and I expected to be delayed. So March and April went by, the weather got better and no sign of the panels. I sent an email to the person responsible for my area and she wasn’t there anymore and told me to get in touch with someone else, witch I did and this person was “out of the office” and told me to ask for someone else, witch I did and this person told me that wasn’t him and told to ask for someone else…so I got tired and send a random email to them saying that if I didn’t hear from them until Friday of that week I would get another company and would not be responsible for any loss they might had. Soon enough I got I call and they scheduled the job beginning of May. The works showed up on time and got the panels installed in few hours. Before they leave they explained how would works from that, someone was gonna give me a call to schedule the electrical inspection and after that the city inspection and that would be it. Soon enough someone called, but the call was to explain what the workers did, not to schedule the inspection, and he told me that I would get a call in the next few days for it. Couple of days went by and I got another call from someone else to say that I would get a call in few days to schedule the inspection and to ask if I could write a good review for them…..well, today is the first day of June and guess what? No calls, no appointments, no inspection!! Basically I have solar panels on the top of my roof that are useless, I wonder if I’m producing free energy for them… Anyways, I do not recommend them, I would never use them again and I regret chosen them. My advice for who is on the market for solar panels is, DONT GO WITH THEM!!

Worst company ever!

Two of my Solar panel broken down after half year, they scheduled me a service appointment 3 weeks later after my call. No one shows up on my appointment day, they rescheduled to next week and same thing happened. After 6 times of rescheduling still no one come to fix my broken panel, they always have different excuses for me, such a liar. I finally give up on this company, I really hope those people who’s going to choose this company to see this notices, make your decision carefully, you means nothing to them after you assign the contract paper.

Stay away!!!!

0 stars stay away. They promised me and did not live up to there promises. From damaging my house to have there workers drop stuff off the house. Paying double for electricity costs. 0 stars stay away!!!

Not recommended; promises not delivered

The Venture Solar salesman promised that our panels would be installed and operational by the next season. It took almost a year after we signed to get our panels up and running. There were many miscommunications between Venture Solar and our power company, so we had to keep calling Venture to apply pressure and ask for updates. Our point-of-contact kept changing. too, so we never knew whom we should call at Venture. The whole experience was way more stressful than it should have been. Also, the array of panels on our roof is very unsightly. The salesman showed us pics of streamlined arrays, but when the techs came to install our panels, they said we needed pipes on the roof because we don’t have an attic. The array looks very awkward, and we have yet to save a single penny. I regret signing with Venture.

Customer service is sub par . my experience was terrible !

They claimed to have the best reviews, which must be a hoax because I was actually asked to give a review before installation , why I ask ? The rep replies to me there's a competition going on and it would help him out to submit review before installation FRAUD!!! and I'm still waiting for venture to patch holes left in sheet rock by install crew more than 30 days after install. I would not recommend venture to no one!

Absolutely would not recommend

I signed the documents for my solar panels in July. The installation was to include a new roof. I repeatedly contacted Venture for updates on when the roof would be installed over the next several months, as the current roof was in need of repairs. I was consistently told that they were working on obtaining the roofing permit. Venture did not get the roofing permit until the end of December. I had to pay for separate repairs in the meantime. The roof was installed in early January, and the panels a few weeks later. In order to obtain the building permit, reinforcement work was needed in the rafters in the attic. Venture has been out twice to perform the work since the panel installation, and still has not done the reinforcement work correctly. The Building Inspector has rejected the work both times. I am now being billed for the panels, but do not have a functioning system. In addition, I was told by the salesperson that Venture does not subcontract their work. However, I have repeatedly been contacted by someone from Skyline Solar to schedule work, saying they are "helping out" with the installation. I would absolutely not recommend this company to anyone. This whole process has been a time consuming nightmare.

Bills not as promised

Sales rep promised us that our electric bill would drop below $20 per month. First 6 months have been far in excess and our bills are constantly higher. Venture solar has been no help at this time.

I would never recommend venture seller to anybody

I recommend that you go with the worst company on the site versus venture company. They have been stringing me along for over a month just because they didn’t even have the right cables when they first came to install my panels. That’s not my fault that they didn’t have the right cables now today I got and it’s raining so I understand that but they pushed me out two weeks just because today it’s raining.