Anthony C | Jarrell, Texas | 04/27/2025
Agate fault
I was having a agate fault with my system for over 2 weeks. I have called TriStart solar to fix my issue and it's been over a week and I have yet to hear from them. I don't understand this company and how they can just blatantly mistreat their customers like this. I sent one email to Franklin and my system was back up within 30 minutes. After trismart solar told me they could not do anything on their end. They would have to come out.
Amber | Weatherford, Texas | 01/18/2025
Scammed
We got solar pannels installed a little over 2 years ago. 36 panels costing us 68,000$ dollars. With the promise that they would cover 90% of our electric bill. the first year was great. Then there was a "Voltage Event" and for the last year I have been fighting with them to fix our panels. We had 17 offline, after 5 months we got them out here and they fixed 3 of them. We still have 14 offline. This is costing me so much more than they are worth. I am paying an increasingly high electric bill along with the payments for the panels. They tell me "I'm sorry we are expericing a high volume of issues and will get to it eventually". I am never able to speak with the same representative twice. They never escalate the call to a supervisor "Supervisor does not take calls without an appointment". This is breaking my family. I regret getting these pannels and wish that I never tried to do better for my family and the enviorment. These people are worthless. They never call me back. They will ocassionally schedule appointments to get it fixed when I call and then a day before the appointment they send me a non-replyable text message that the appointment has been canceled. I hope someone can break these people cause they've broken me and my families finances. They tell me that I cant cancel and get out of it. My contract apparently states that I'm just screwed, I have to pay what they say even if they are not doing what is required of them. Stay away from Tri-Smart solar. I wish that I had. So much for trying and saving for the future. Every drop of our money is going into paying for these horrid roof decorations.
Avoid this company at all costs | Fort Worth, Texas | 07/22/2024
Avoid this company at all costs
Worst thing that ever happened to me. 12 panels worth almost 30k with a promised to reduce my electric bill. Avoid this company at all costs. I have them for almost 2 years now and been in contact back and forth as they don't acknowledge the issue with the low solar production. The estimated kw production is not met and after months of months of communication with them, instead of helping they decided to sell me more solar panels. They are scammers.
Chadd Dusters | Royse City, Texas | 04/18/2023
Great Company to do business' with!
Great job!
michelle | San Antonio, Texas | 09/13/2022
very upset
I have been asking for help to understand my solar and cant get anyone to respond.I don't believe they works I have not seen a difference in my bill I paid $400.00 and up on my bill each month .And now I pay $400.00 and up +$285.00 for 49 panels. my bill still stays high. I was told 49 panels would cover all my usage and it hasn't. I had mine put on in may 2020 and still no one will help me with this. It is 9/13/2022 still waiting.I hope you go with a CO, that will take care of you Trismart wont after you sign they don't care. Its all good when they sale to you but after *watch out..*
Chris | Burleson, Texas | 08/04/2022
Tri smart is an amazing company and is super friendly in working with clients. The installers are amazing and will provide the best service possible!!
M. SWEDENHJELM | Glendale, Arizona | 02/08/2022
Poor planning and worse communication
A TriSmart rep came and talked to us before summer 2021. We ordered over $50,000 worth of solar panels which were not installed until October. As of today (February 8, 2022), our panels are still not doing anything but catching dust and pigeon poo. They claim the job was "complete" on Jan 3, but the Glendale Arizona inspector was just here and failed the job (again) because they didn't follow the blueprints. I can't get anyone to answer their "customer service" number and the rep here in Arizona doesn't have any information regarding the account. Lucky us, we not only get to pay full price for our electric, but we also get to pay for the turd catchers on our brand new roof. Go with a different company that values you and keeps you informed.
Brian | Converse, Texas | 12/29/2021
Easy to get solar
TriSmart was very easy to work with. Our consultant, Mohammad Sheriff, was professional and communicative.
Levon homer | Spring, TX | 11/17/2021
Ryan is amazing!!!!! I regret not going solar with his company. He is a very genuine person and here to help you. My experience I want to talk is that I choice another company for solar and have been struggling with them since day one. Ryan took the time to come to my house and talk everything over to help educate me on all my question and worries. Not only did he come over for free but he helped solve all my question and my problems! Should have went with Ryan from day one!
Shane | Peoria, AZ | 10/12/2021
Awesome company!
Hands down the best company ever! I would recommend them to everyone!
