Office location: 2502 Freedom Dr Suite 120, San Antonio TX, 78217
09/27/2021
Chris D
San Antonio, TX
I had been considering solar for over six years and finally decided to go for it when a company (not TriSMART) convinced me to pull the trigger; however, I wanted to get other estimates. Charlie from TriSMART sat down with me and gave an apples-to-apples comparison of their solar solution vs. the other companies’ proposals. I liked the fact that Charlie did not try and push me into an immediate sale but patiently and thoroughly explained the differences between panels and how their system could outperform and guarantee (with their minimum production guarantee) that my solar needs would be met over the lifetime of the system. To be honest, I had already signed an agreement with that first company but I was still within the 7-day window of cancellation (and was having doubts about what I had signed up for) as I bombarded Charlie with many questions which he answered promptly. His responsiveness, attitude, and his proposal convinced me to cancel the first contract and sign up with TriSMART. I can honestly tell you that I felt an immediate sense of relief with my decision and even today, seven months after the system has been producing, I am still happy with my choice. It did take longer than expected to get the system fully operational - installation was quick but permits and inspections were slower than expected thanks to Covid. I reached out several times to TriSMART and they were responsive but we still had to wait for city and/or CPS to give the final approval to turn it on. Other than that, I have been very happy with the installation and operation of my system.