Review for TriSMART Solar

Office location: 15200 E. Hardy Rd., Houston TX, 77032

11/13/2023
Jeffrey Armstrong Clute, TX

Which Crew Will It Be?

My name is Jeff Armstrong and I’d like to leave an honest review! It started off real shakey but in the end, TriSMART did eventually get my Solar panels install properly! It all started with the survey, the tech/engineer came out took a look at my house, did a drone fly-over, and took a lot of notes. I got a copy of the plans and lay out sent to me and after looking at the layout I noticed that the tech had incorrectly drawn my breaker box located in the wrong garage. Well I figured they would figure it out when they showed. I believe they showed up a week later than planned due to sone other work they said they had planned. When the tech team showed up to install, they stated that the breaker box is on the wrong side of house that would not be able to install today without a resolution. They called their engineer and I guess he was able to figure out how they needed to install the color system with my breaker box on other side of house. They finally started to do the install but let me tell you they started around 12pm and it was hot, probably 104 outside and no shade. I told them to not get over heated and take whatever breaks they needed to stay cool and hydrated. I even set-up a shade area and fan in my driveway if they wanted to take breaks to cool off. Well about an hour and a half goes by and the lead tech rings doorbell and states that his crew has quit and they will have to stop work. I sided with his crew as it was just too hot to be up on the roof in the middle of the day! So they at least got the solar control box installed but no panels. I got a call a day or so later from TriSmart wanting to send out another crew. I obliged and they came out the following week and worked all day in the hot 105 degree heat to get the panels installed. The crew worked until 9pm getting everything done. I got a call from TriSmart stating they needed to send techs out to complete a few things that weren’t completed. So the same crew lead came out and installed the grounding wires and grounding rods for the system and said they were complete. Then I got a call a few days later stating that they needed to come back out as they are having an issue with a couple of my panels. So a new crew came out a few days later and we’re there early in the morning and worked up until 8pm. I’m starting to wonder what they were doing for so long. So I had my wife ask the lead tech what they had to do and he stated that the previous crew had only installed half of the supports that were required for my system. So with that I think they finally got it right on the install and TriSmart sent notification to me that my system was operating correctly and I just needed to select a power company that bought back the extra KWh that I was generating. I’d say that TriSmart did a good job of getting the system installed correctly but why would the previous crew not install it as per the design!? Overall I’m happy they got it right as I don’t have a clue if it was right or not and glad I didn’t have to wait until a storm came and blew them off to find out they only had half the supports holding them. Ask me if I would recommend TriSmart to others? I would knowing that they on their own will make sure your system is correct and will send techs out to make sure it is properly installed.