Allen | Naples, Florida | 07/14/2024
Horrible company
Rep and management lied. Horrible service
Josh McLeod | Greensboro, North Carolina | 06/20/2024
Stay away folks
My panels are on the house, and that experience wasn't the worst. I need a new roof from hail damage and I signed a contract and PAID Titan 5 months ago to get those panels off. They told me 5 months ago that it would be scheduled soon. Apparently the rep I was talking to quit, and they forgot about me. I've been emailing and calling them over the last 5 months trying to just get them to do what I paid them way too much money to do. How hard is it to get a few guys out to unbolt some solar panels? This organization is extremely dysfunctional. Just don't.
Kim Brooks | Las Vegas, Nevada | 06/17/2024
Scammers
Beware of TITAN ! I GOT SCAMMED ! I put another review 2 years ago while trying to get things fixed with Titan,but I was constantly getting the run around. 4 years into having solar panels put on my home,I'm still paying a high power bill along with a solar payment ! I'm wondering if anyone in here has an attorney and if so can you share the information? Kimb8898@gmail.com I also think we need to check into getting a class action lawsuit going. This has been an absolute nightmare for me !
Robert scalf | Burney, California | 06/15/2024
Do not recommend
My solor took almost 8 months from start to finish after was told it would be 30 days. They left screws all over the drive way. Left breakers off and left causing all the food to go bad. They never returned calls. After a year of having solor they did not calculate right and we use more power than we create. Our yearly charge is over 1400 dollars and we turned off our hot tub to save money. Wish I never used titan solar. I have co workers who used other companies and do not pay anything and it took no time to get theirs up and running. Please people read reviews. Titan has alot of bad reviews
Valerie | Albuquerque, New Mexico | 05/04/2024
Worst decision ever!!!
If your looking to get solar do your homework!! If you didn’t know is that if you don’t have a new roof you shouldn’t put solar on your home (they are not supposed to at all) even if you say they will inspect it of course they will tell you it’s good they want the sale they are In it to make money it’s a scam I have barely had it 2 years and now I’m being told I need a new roof and it’s an additional 11,000 to take the solar off and put it back I’m very frustrated as a single mother trying her best this company has screwed!! me don’t do it!!! Now I’m stuck paying this off the next 25 years and for what it’s literally been one problem after another!!!
Dr. Jackson | Tuscola, Illinois | 05/02/2024
Be careful
Titan is on to the fact that people are learning about them. Now they recruit a 3rd party to do the "sales" pitch - which is riddled with lies and misleading information. Once they get you, you get the contract to sign - that is when Titan enters into the picture. They are the installer and provider, but you may sign because you built trust/rapport with the sales company and all the lies they told you sounded like a no brainer. Now you have a contract that says you will not necessarily save money, you are paying for electricity and you are also paying for Solar. Do NOT do it. If you are in Illinois, contact the states atty. They will at least take the case and the more of us who complain, the less likely they can keep doing this. They have been banned in other states. By they way, the 3rd party that got me was CF SOLAR, they are also to blame and maybe even worse because they tell the lies that convince you to move forward.
Pam | Apache Junction, Arizona | 04/24/2024
Liars
April 24, 2024 Back in March of 2022 I was approached by a young man named Jacob Shreeve, who works for Titan Solar. My husband and I had been thinking about getting solar for many years and so I was interested in what the young man had to say. I told him of our interest and that we always liked the idea of having solar when there are power outages so we can still have electricity and also as a way to help the environment. Jacob said we would not only be powering our house on solar during the day but would have electricity if there was an outage. He also stated that after 9PM we would be on the SRP grid at a low cost of $0.05 per KWH. I asked him why we would need SRP if we are operating on solar and he said that it was necessary so that we would have a credit to our account for producing solar. He claimed that we would produce more solar during the day than would be needed and the rest would go back to SRP and be a credit on our account. He also stated that we would have a 25 year warranty on our entire roof, the panels, inverter and productivity as well as a Federal refund of $8,693 and $1000.00 from the state of Arizona and he gave me the name of a CPA (Stetson Kizzar) who is supposed to supply all the needed paperwork for our rebates and is now not answering or returning my calls. I did speak to him a couple of times prior to our solar being hooked up and he told me he would gladly get those documents to me. I gave him my email address, my phone number and a mailing address. I still to this day have not received anything from him. I was told the installation of the panels would be 45 days from the date of signing and it took 8 months of nothing but aggravation. Not long ago I received a call from Jacob who proceeded to tell me that he spoke with SRP and that they were going to cut my access fee in half. Originally it was going to be $32.99 per month but he was able to negotiate that down to $16.00 per month. With that $16.00 a month access fee and $0.05 per KWH my electric bill would only be $20.00 a month at most. Several times I told Jacob I was no longer interested in solar but he had ways of making you believe stuff that we later found out were just pure outright lies!! I recently spoke with a gentleman from SRP solar department who informed me he also had been told many lies by the same company to get him to buy solar. I started to ask questions about what I was told and come to find out that during peak hours I will be charged $8.18 per KWH not the $0.05 I was told by Jacob. Also my access fee is not the $16.00 told me by Jacob but $32.99. I also found out that our solar panels only generate power that goes back to SRP during the day and will not power our house during an outage. When Titan Solar finally did get around to the installation they said they had to have a different electric pole installed because the current one would cause the wires to hang over our propane tank. He told me he would pay for the installation of the pole costing $7000-$8000. Then he called me back later and told me he paid the $8000 for the installation. I think he was just saying that to make me feel obligated to him. When they finished installing the panel box for the solar, which by the way they drilled holes in my north facing side of my house and then removed it and put it on the west side, also did this with the solar panels on top of my house. They had put down the framing on the east side of the house and then moved it all to the west side of the house. Anyway, after they got the solar box installed they left a metal rod sticking about 2-3 inches out of the ground that I tripped over multiple times and eventually had to buy solar lights to place there so I would not fall and get hurt. They also left ground wire sticking up for a length of about 3-4 feet and above the ground 1-3 inches high right outside my kitchen door that I tripped over several times. I contacted them about this multiple times and they said they would fix it but they never showed up. I had to bury the wire myself. Jacob repeatedly told us that SRP would never be honest with us because they were against people having solar and would say anything to prevent us from having it because they were actually losing money on it. We did finally get our paperwork from Stetson but the federal rebate was not what Jacob promised us. He did not tell us that it was based on your income. He said it was a flat $8693.00 and it was not. We are not saving any money whatsoever and are actually paying more than we would be even if we were in the SRP budget plan. Our electric bill pre-solar in April of 2022 was $92.82. When our solar payments began the electric bill with solar payments went to $188.26. In April of 2024 with solar my electric bill is $50.04 but with the added solar panel payment it is $144.14. Absolutely a rip-off!! Jacob told us so many lies to get us to buy into solar and from what I understand this is a common practice among solar salesman. My husband and I are regretting our decision to go solar because of all the deception behind the sales, and the actual cost, but it’s done and I don’t know that we have any recourse. I would certainly hope that this is not an acceptable practice by any means. What happened to “Truth in Advertising?” It is my understanding that this happens to many people, even those on fixed incomes and it should not be allowed to continue and that brings me to my reason for writing to you today. I feel there must be something that can be done to stop the fraudulent sales of solar and ripping people off with their lies. If there are not laws preventing such deceitful sales then there should be. Please help me as I do not know who I can write to or who can help with this matter. Surely there is some way to stop this from happening to others
S Brazile | Decatur, Texas | 04/24/2024
The worst experience I have ever had!!!
Sales person said we would get a certain amount of production in order to be electric free and we are NOT! You can't talk with any decision makers and those that can make the decisions will NOT call you back!! I have given them 2 years and complained every month. Been paying for the panels and electricity every month!!! My suggestion was to move panels to another structure with no obstructions and they are willing to do it if I pay 9,800!!! Not my fault they chose the house with trees around it. Found out sales person works for several companies not just Titan. Also found out Titan is just the installer, Mitt group is the one who sold the panels and you can't talk with anyone there!!! Also on my second inverter!! Takes them over a week to come service it all while me, the customer gets NO solar production. They are the absolute worst and I plan on letting everyone I can know about them so they can't take advantage of anyone else. DON'T BUY FROM TITAN UNDER ANY CIRCUMSTANCES!!!!!!!!
James Cosentino | Hobbs, New Mexico | 04/17/2024
Refusal to give service
Titan promised us that they would take our panels down if we needed a roof replace. At this point Titan has refused to get someone there. This is not my only complaint. Our roof adjuster said that the damage was caused by installation of the panels. Titan refused to get the NM energy credit as required and stated that they would. They also did not help in getting Xcel off their hinny to get the solar on line. This company is a mistake.
JW_Raleigh | Raleigh, North Carolina | 04/09/2024
My roof has leaks - still waiting on service to repair
Installation folks were pleasant, kind, professional. At issue now, after 10 months, is my leaking roof. We had an insurance inspector come to they viewed the unsealed nails and screws backing out, causing the leaks in multiple locations. We first called to report issues nearly 4 weeks ago, and are still waiting for an appointment to repair. Ugh.
