im.kyle | Southbury, Connecticut | 07/02/2025
ESS - Energy Storage System
If you are thinking about getting Powerwall installed as a ESS system for your home or business I suggest to go with another company.
Kellene | Sharon, Massachusetts | 06/23/2025
System broke within 2 months
Took a long time to set up system. Finally got it up and working and then it stopped working within 2 months. I was told I needed a technician and the first available appointment is a month away. So in the middle of the hot summer when I could be generating the most kilowatts, I have to wait a month to get this fixed? There is no way to speak with a supervisor.
Frank Sez | Henderson, Nevada | 06/10/2025
Two months wait to get a service call in LV
I have two Tesla solar systems. One in LA for four years without any incidents and a recently installed system Jan 2025 in Las Vegas. After three months the LV system performed erratically and shut down. It is taking over two months from my first service request to get a technician out to service the system issue. I was a staunch Tesla solar supporter until the unreasonable service response in Las Vegas.
Chris | Barrington, Rhode Island | 06/02/2025
Kept refundable deposit
Have used Tesla solar with good results on last two homes.Last fall started process with Tesla for this house- had to pay small deposit to get array design- was assured was refundable. Decided to use another solar company due to the national actions of company President. Salesperson assured me they would be issuing credit. Has been months and multiple emails with no response.
JG | Temecula, California | 05/23/2025
Horrible customer service
The original solar panel installation caused damage to our roof which ultimately led to a roof leak. Tesla solar did not respond to our request to get help during the roofing repair project. We ended up having our roofer arrange the reinstallation of our solar panels otherwise our electric bill was ridiculous without solar. However, about 6 months later we had issues with our solar panels that were unrelated to the reinstallation. After a several months of run around with Tesla solar, we finally received new panels. However, the Tesla installation team would not work on our panels because they were not the ones who reinstalled them (even though that was only the case because they failed to come out in the first place when the roof was repaired). They wanted to take back our new solar panels but thankfully I found someone in customer service that actually cared so we kept the panels. We ended up having to pay $3500 to have a Tesla certified technician install the new panels. But now we are being told that our warranty is void and Tesla will never work on our panels again. I had communicated with Tesla customer service and they were the ones who told me that we had to be the ones to reinstall them and now they are saying that voided the warranty. It is so crazy! All of the communication is via e mail as you can never speak with someone. It is so frustrating to deal with this company. Do not buy solar panels from them if you want quality customer service!!
XXX | Jonesboro, Georgia | 05/10/2025
ADDING MORE EXPENSES TO THE LIST
I was recommended by 2-3 other company as the solar is not the recommended product for my need, where as Tesla individual did not utter single word about it , instead they recommended more panels ,recommended power storage , recommended need for new electrical panel ( mind well) this house went though house inspection 6 months ago and their on site person who came to take pictures told me in person that everything is good and shouldnt have problem, where as their remote team saw pictures and added 4k worth of electrical upgrade. when asked to put the person on phone line who came to inspect ,i was refused stating that they cannot do that . I was confident they would be busted if they did that.
Home | Lutz, Florida | 05/07/2025
Solar panel installation crew
Power python group (Johny, cody, ak and other guy is really good. They just install my solar panels at 25215 lambrusco loop and they did really good job did fast work and keep property clean all the time.
Jacob Schroeder | Alamo, California | 04/28/2025
Battery Backup and Solar
Great service and very easy to complete - very happy
be prepared | Houston, Texas | 04/24/2025
Works well, except when something breaks
I have had my Tesla solar system with powerwall version 2 units and SolarEdge inverter for about 4.5 years. I had a little bit of trouble getting them to design the system so all the panels would be on the southwest roof, since they used google to check the roof and said roof vents were in the way - I relocated the roof vents and Tesla had to come back to check before they would change the design. Installation was fairly smooth. I did not have to wait very long after installation for the system to be connected, unlike others who said it took a long time. Things start breaking.... I was disappointed though when my SolarEdge inverter stopped working not just once, but twice. Both times it took Tesla months to come out for the first visit and then another appointment weeks later because they didn't bring parts to replace it on the first visit. Then the Tesla Gateway 2 stopped working recently and it took 6 weeks for them to come for the first visit (6 weeks was actually one of the quicker response times). The issue is that Tesla only has one technician covering the Houston, Austin, San Antonio area which could be a lot of customers. On the plus side, Tesla Energy has a phone number you can call for support Monday through Friday and talk to a regular person, unlike their car repair where you need to book service via the app. Others have mentioned it being hard to contact Tesla for support, but I haven't had that issue. I also had to replace the small unit that communicates with the SolarEdge inverter - the small gateway. Initially Tesla said my internet router was to blame because the unit kept saying "no server", but when the Tesla technician replaced the Energy Gateway, I mentioned to him about the other gateway device and he brought a replacement which worked right away. One major drawback I've noticed with Tesla powerwalls is that I can only charge them with solar power, so if the SolarEdge inverter breaks or the Gateway breaks, I'm stuck with no battery backup (once the batteries get used up) for at least a month and a half. That defeats the purpose of a backup power system because the backup system is not supposed to go down that often or if it goes down, it should be repaired quickly. I end up using my smaller 2 kwhr Bluetti battery more often than I should because the Tesla powerwalls are often out of commission due to the solar charging not working. I think there is an option to charge the powerwalls with grid power, but I would need to give up selling excess power to the grid.
JG67 | Woodland Hills, California | 04/22/2025
Tesla customer service is hot steaming garbage
I have now spent the better part of six weeks trying to get Tesla to remove and reinstall a solar inverter at the location of an upgraded main service panel. This can only be done via a chat window which seems to be purposely hidden. There is not direct phone number for Tesla Solar service and any phone numbers you do find eventually direct you to the app. It's virtually impossible to talk to an actual human and the entire process seems designed to discourage. We signed the contract to have the inverter removed 4 weeks ago and were told that they would obtain permits and get started. I thought nothing of it since the permit (if it is required) is a general express electrical permit in Los Angeles. If you have a valid electrical license you can pull the permit on the computer faster than I'm typing this review. Every time I inquire and mention that it's an express permit they just say that it takes 2-4 weeks to obtain a permit. At this point Tesla's delay is actually holding my construction project up as we can't install the last window and seal the exterior wall up until they remove the inverter and disconnect switch. We're doing our best to continue with interior work but things will eventually grind to a halt. I would be in a little more forgiving if we had chosen Tesla, but we were one of the unfortunates that were swept up when Tesla bought Solar City. Fortunately, we only have a relatively small amount of time left on the lease and I cannot wait to have them take the system of the moment the lease is up. I've never been more turned off by terrible customer service with any company I've dealt with. Steer clear of this trainwreck.
