Franco Barbagallo | Gurnee, Illinois | 10/09/2025
Stay away! Terrible service incompetent
Unfortunately I’ll end up losing the tax credit thanks to this completely incompetent company Started almost 3 months ago, I was told should be no problem we can install this year in your area. They don’t respond emails or take weeks, don’t respond to chats never call when they say they will Didn’t show up to appointments 2 times in a down then showed up late and said they didn’t have time Rescheduled appointments a month out each time They don’t care about their customers at all
MontyUSA | Belle Mead, New Jersey | 10/01/2025
Solar Panels
Tesla Solar panels are low producing panels. Furthermore, Tesla has no phone service or support. Tesla finance team doesn't provide any phone support.Terrible, if you have issues with them
Thomas | San Francisco, California | 09/29/2025
Horrible customer service
Made me wait 4 months in the process after the on site survey just to tell me that my roof was not accessible and cancel my order
Eric Viverito | Las Vegas, Nevada | 09/29/2025
Solar panel customer support HORRIBLE
I’ve never experienced such poor customer service. I’ve been paying Tesla solar for usage even though the panels are not producing anything and have not been since August 2024. They won’t send anyone out and yet continue charging me monthly for the usage that is a usage estimate as they are not producing. Over the last year I’ve gifted Tesla over 1k in usage for leased panels with no benefit or offset on my electric bill. When I try to contact them via phone no one answers so I chat online and they just tell me to reset the inverter and it still hasn’t worked or fixed the issue.
Sudheer R | Tracy, California | 09/18/2025
Powerwall 3 is a game changer
I recently had Tesla Solar Panels installed along with a Powerwall 3, and I couldn’t be happier with the experience and results. The installation process was smooth and professional, and the team kept me updated every step of the way. The system looks sleek, and it’s already making a noticeable difference in reducing my reliance on the grid. The Powerwall 3 has been a game-changer—it stores enough energy to keep my home running even during peak hours or outages, giving me both savings and peace of mind. The Tesla app makes it easy to monitor energy production, usage, and storage in real time, which I find very convenient. Overall, I’m very satisfied with my decision to go with Tesla Solar and would highly recommend it to anyone considering clean energy for their home.
Alex | Stafford, Virginia | 09/15/2025
Solar installation and scheduling
Tesla is absolutely terrible at customer service. I scheduled a site visit for solar installation months in advance. The week before the scheduled visit, the rescheduled me with no explanation. I had already arranged a vacation day from work to be available and now I’m penalized for the extra day off and I have to take another day to reschedule. Tesla advisors communicate by text but they often don’t respond for days or even weeks to a query. Don’t go with Tesla!
Chintan Mehta | San Ramon, California | 09/06/2025
Chintan Mehta
Fantastic experience, smooth, professional and straight forward.
Doug Hayden | Walnut Creek, California | 08/27/2025
Homeowner
Joe, Dennis, Raul and others of team Titanium literally killed it on this job. Super professional, exceptional craftsmanship, great communication skills keeping me up to date on all aspects of the job, which was huge, taking 2 days to complete.
Sripal | Holly Springs, North Carolina | 08/27/2025
Solar Installation in North Carolina -Holly Springs
Chris, Colton, and Robert installed my home’s solar system on August 27, 2025, and their service was exceptional. They were incredibly knowledgeable, patiently answering all my questions—no matter how complex—and provided clear, thorough explanations. After completing the installation, they ensured the premises were spotless, leaving no mess behind. Their professionalism and dedication were truly invaluable, and I highly recommend their work.”
Big Blue model-Y | Morgan Hill, California | 08/26/2025
Tesla terrible customer service.
Tesla has great cars but their solar customer service can only be described as terrible. Written 8-26-2025. 1430 hours. I keep getting emails asking for my utility bill to be uploaded. I have uploaded the bill at least 3 times, I have attached access to the PG&E account through the app, and I continue to receive emails asking to upload the utility bill. But yet on the Tesla account there is no action needed. I have asked via text numerous times to be contacted by Sara by phone, the Tesla solar customer contact person, with no contact. In order for the customer service person to call you. You must schedule a phone call appointment. And if you miss the call because the phone is not attached to your hip. You need to reschedule another phone call which means waiting another week to 10 days. Because the customer service representative, Sara , explained she is so busy with customers that she is unable to make phone calls when a customer requests to be contacted. You must make an appointment to be called by a service representative. And she, Sara refused to leave a call back number. Scheduling a phone call a week to 10 days out is unacceptable At this point Sara has failed my communication expectations. I am requesting a new project contact person. This did not happen and Sara refused to read the 2 pages of the utility bill that I uploaded which clearly displayed the account name, address, power use and the usagefor the prior 12 months. We had also given access to the PG&E app as requested by the Tesla account, so the hard copy of the bill shouldn't have been needed. Because Sara lack of communication and incompetence I asked for a replacement customer service person, that request was obviously ignored. I requested that the new person contact me via phone and this email should be forwarded up to the project managers chain of command. When that didn't happen I canceled the solar project and asked for a refund. In my opinion Tesla solar is a company to avoid.
