Raghuveer | Chandler, Arizona | 03/21/2026
Tesla Inverter Failed in less than 18 months
It was very disappointing to experience a total failure of Tesla Inverter within 18 months of its original installation. The system with 2 inverters and 16KW Solar panels was installed during Mid-November of 2024, one of the two inverters suddenly failed with 0% production of energy on March-13th-2026. The frustrating part is the customer service; After trying to reset the system several times, I used my Tesla App to reach out to customer support, however their response time to my query was 5-7 business days. I had to wait till Monday March-16-2026 to speak to one of their team members, after ~ 30 mins of hold/talk time they enabled me to schedule an appointment through my Tesla App. The appointment currently is for April-22nd-2026. They need ~ 5 weeks to have their technician come and take a look at what exactly is the issue ! This is just for assessing/investigating the issue, most probably some hardware component of the inverter needs to be replaced, which may take more time since Tesla needs to order the failed parts. I regret my decision to go with Tesla Solar system, I did not do my research well before deciding on the vendor. This is a lesson learnt the hard way for me. After sales service is an important aspect before we buy any thing which has a high probability of failures.
Danny Beeman / Jacki Jones | Saint Augustine, Florida | 03/11/2026
Tesla Solar Installation
We had an excellent experience with the Tesla solar installation team. The entire crew was amazing—extremely professional, knowledgeable, and clearly very skilled at what they do. They worked efficiently and were surprisingly quiet throughout the installation process. The team was also very respectful of our property. They kept everything neat and organized, and the job was completed in a very timely manner. The explanation of the system was incredible. Mike, the electrician, took the time to thoroughly explain how the system works, answered all of our questions, and made sure we fully understood everything. His knowledge and professionalism really stood out. Overall, we are extremely impressed with the Tesla solar team and the quality of their work. Highly recommend! ⭐
Bill Bauman | Perry Hall, Maryland | 02/03/2026
Customer Service is the worst I have ever experienced
Solar Panels quit working the last day of August 2025. In September a representative came out and stated that a specific part was defective that they knew about. (Why didn't he bring it with him?) Repair was schedules for a day in October resulting in a "no show" and not phone call, text message, zero. The repair was rescheduled for November only to be cancelling due to permits required by Baltimore County. (How did Baltimore County get involved or even find out about my non-functioning solar panels?) Tesla claimed they got the permits at the end of November and then said they needed to get the permits in December. (?) The permits were obtained by Tesla January 13th, 2026, and I have heard nothing from them. These people are terrible and if you are considering getting solar panels, find somebody, anybody else. I am entering my sixth month of NO SERVICE.
kpanda | Smithtown, New York | 01/22/2026
Tesla Energy is Customer Obsessed, Perfect
Each step experience was perfect: Research, App, Quoting, Final Design, Project Management, Permitting, Communications, Installation, Commissioning/Starting Operating All 5 out of 5 stars Other companies, competitors A total mess
Todd Bellanca | Murrieta, California | 12/15/2025
Over promised and underdeliverd. Scam vibes
It turned out to be sales pitch. Over promised and underdeliverd. Paid 48k with two power walls and 56% of my energy yesterday when it was sunny and 80 degrees was from the grid. That includes solar produced yesterday and energy from my two power walls that never reach above 35% during winter. Solar is only producing 4kwh and I have a 10.5 Solar system. Frustrated with the outcome and not worth the money even with the Federal rebate
Johnson | Rocklin, California | 12/15/2025
Product installation problems and lack of monitoring
I purchased the Tesla solar panel system back in 2021 and notice that the production was lacking after installation and activation. I called and actually spoke to a person expressing my concerns and was told that even it was at the lower end of energy production, it could be due to clouds or shading. I knew that was not the case. I was informed that if the system did have a fault, their monitoring team would catch it on their end. Ok, let me trust that advise. WRONG!!! I don't think they are really monitoring these systems. 4 years later, I was having production drop off. Tesla team finally came out to check my system and due to cloud cover, he was not able to fully test the panels so the tech ordered a replacement part and said this may solve the issue. After the new parts arrive and another appointment, the new parts were installed and the energy production drop off was remedied but the tech noticed that the system was not producing the amount of energy it was capable of. He check and determined that only one out of the two strings of panels was delivering energy to my home. It was only at one-half energy production. Another appointment was made and finally, this time, the tech discovered that the wiring was done incorrectly, therefore it was not delivering its portion of energy. He remedied the situation after over 4 years of loss energy production. So, I called Tesla's energy team and convey my issue about their installation team's error at the beginning and asked not for monetary compensation but to extend my warranty for 4 more years. I felt this was reasonable since they made the installation mistake and by extending the warranty was justified. Well, they said no. I asked, will they compensate me for their error after I paid fully for a defective system. They said no. I was informed that my system was fixed and that is all they are obligated to do. I ask to speak to a supervisor, they said leadership will say the same thing. They gave a a phone number to call and I again asked for the name of the supervisor I should ask for. I was informed that this conversation was unproductive and disconnected me from their chat line. Yup, refused to give me a named of a supervisor and then hung up on me. I wonder if he even spoke to anyone higher up???
Dorothy Alawaji | Denver, Colorado | 12/11/2025
End of contract
I'm very disappointed in my experience with Tesla. The app worked fine,but if you needed to speak with someone the hold would sometimes be an hour or so. Other times I'd get through to be referred to another department, only to hold forever, again. My main complaint is that they handled my end of contract in and unethical way. My monthly payment was just under $28, which was fine and I did save some on energy costs. I closed on my home on 10-31-25. On November 3rd I was debited my account for the monthly charge. I contacted them and we went endlessly back and forth via email. They asked for paperwork showing my closing date. I provided them the deed from the title company, which didn't suffice, they wanted it directly from the title company, which they complied in sending it to Tesla. After receiving the information I was denied again to receive my refund. Tesla decided that because it wasn't recorded till November 3rd that I was required to pay November. Octiber 31st was on a Friday, therefore it dudnt get recorded till Monday.Recording of the deed and the actual closing date are not the same thing. If that was the case why did they keep asking for proof that we closed and signed legal papers on October 3rd. In the end I let it go because I didn't want to go to small claims court for such a small amount. Really, it's the principle of the whole thing. It's sad and underhanded to not give a loyal customer their deserved and legal refund. I would not recommend them in any way. Dorothy Alawaji
David | Chicago, Illinois | 12/01/2025
No way would I do business with these people
Complete confusion trying to get a simple quote. Then they email with lease options but then say that I have to have utility statements first. I tried to express my frustrations, and some kid named Mark Lonzame said 'hey no worries'. No worries is correct, no worries that I would ever spend a dime with these clowns.
Jsmi | Escondido, California | 11/21/2025
Terrible customer service
The customer service I've experienced has been extremely disappointing. For the past 10 months, I've experienced repeated delays– appointment scheduled months out only to be told at the time of service that another part needs to be ordered, which I'd several more months of waiting. Because I did not purchase a performance guarantee package, I'm expected to absorb all additional cost despite these delays being entirely on the company side. It's clear the company is aware of these issues and get chooses not to address them. I find it unacceptable that they continue operating this way, charging customers for services they failed to deliver.
Reisha Semper | White Marsh, Maryland | 11/14/2025
Rip Off - Don’t use Tesla panels
I was with Solar City panels and they were bought out by Tesla. My panels stopped working for 3 months. After multiple calls, it took 3 months to get a tech to come out. For 2 months I’m expected to pay for a service that I was not getting. After they came back online, I had to get my roof replaced. I made tha appointment in August for the next available appointment in November, yes 3 months wait to get my panels off in order to fix my roof. Now it’s November, the next available appointment to get my panels back is April, yes April of next year. So my panels are lying on the side of my house for the next 6 months! I’m expected to make payments for the next 6 months for panels that are stacked on the side of my house and not generating The earliest appointment is April 6 months from now. I’m expected to pay 6 months for a service that I’m not getting. I was with Solar City and was bought out by Tesla. Tesla is notorious for bad service and a cruddy business practices. I would never choose Tesla to provide any service for me. Tesla sucks! Customer service sucks. Every time I call, I’m on hold for at least an hour! Soon as my contract is done, I can’t wait to get rid of these Tesla panels! It’s not worth it!
