Review for Tesla Energy

Office location: 2709 Academy Way, Suite 300, Sacramento CA, 95815

12/15/2025
Johnson Rocklin, CA

Product installation problems and lack of monitoring

I purchased the Tesla solar panel system back in 2021 and notice that the production was lacking after installation and activation. I called and actually spoke to a person expressing my concerns and was told that even it was at the lower end of energy production, it could be due to clouds or shading. I knew that was not the case. I was informed that if the system did have a fault, their monitoring team would catch it on their end. Ok, let me trust that advise. WRONG!!! I don't think they are really monitoring these systems. 4 years later, I was having production drop off. Tesla team finally came out to check my system and due to cloud cover, he was not able to fully test the panels so the tech ordered a replacement part and said this may solve the issue. After the new parts arrive and another appointment, the new parts were installed and the energy production drop off was remedied but the tech noticed that the system was not producing the amount of energy it was capable of. He check and determined that only one out of the two strings of panels was delivering energy to my home. It was only at one-half energy production. Another appointment was made and finally, this time, the tech discovered that the wiring was done incorrectly, therefore it was not delivering its portion of energy. He remedied the situation after over 4 years of loss energy production. So, I called Tesla's energy team and convey my issue about their installation team's error at the beginning and asked not for monetary compensation but to extend my warranty for 4 more years. I felt this was reasonable since they made the installation mistake and by extending the warranty was justified. Well, they said no. I asked, will they compensate me for their error after I paid fully for a defective system. They said no. I was informed that my system was fixed and that is all they are obligated to do. I ask to speak to a supervisor, they said leadership will say the same thing. They gave a a phone number to call and I again asked for the name of the supervisor I should ask for. I was informed that this conversation was unproductive and disconnected me from their chat line. Yup, refused to give me a named of a supervisor and then hung up on me. I wonder if he even spoke to anyone higher up???