Review for Tesla Energy

12/11/2025
Dorothy Alawaji Denver, CO

End of contract

I'm very disappointed in my experience with Tesla. The app worked fine,but if you needed to speak with someone the hold would sometimes be an hour or so. Other times I'd get through to be referred to another department, only to hold forever, again. My main complaint is that they handled my end of contract in and unethical way. My monthly payment was just under $28, which was fine and I did save some on energy costs. I closed on my home on 10-31-25. On November 3rd I was debited my account for the monthly charge. I contacted them and we went endlessly back and forth via email. They asked for paperwork showing my closing date. I provided them the deed from the title company, which didn't suffice, they wanted it directly from the title company, which they complied in sending it to Tesla. After receiving the information I was denied again to receive my refund. Tesla decided that because it wasn't recorded till November 3rd that I was required to pay November. Octiber 31st was on a Friday, therefore it dudnt get recorded till Monday.Recording of the deed and the actual closing date are not the same thing. If that was the case why did they keep asking for proof that we closed and signed legal papers on October 3rd. In the end I let it go because I didn't want to go to small claims court for such a small amount. Really, it's the principle of the whole thing. It's sad and underhanded to not give a loyal customer their deserved and legal refund. I would not recommend them in any way. Dorothy Alawaji