Review for Tesla Energy

Office location: 8225 Mercury Court, San Diego CA, 92111

11/21/2025
Jsmi Escondido, CA

Terrible customer service

The customer service I've experienced has been extremely disappointing. For the past 10 months, I've experienced repeated delays– appointment scheduled months out only to be told at the time of service that another part needs to be ordered, which I'd several more months of waiting. Because I did not purchase a performance guarantee package, I'm expected to absorb all additional cost despite these delays being entirely on the company side. It's clear the company is aware of these issues and get chooses not to address them. I find it unacceptable that they continue operating this way, charging customers for services they failed to deliver.