Review for Tesla Energy

Office location: 9000 Virginia Manor Road, Suite 250, Beltsville MD, 20705

11/05/2025
Hugh North Potomac, MD

DO NOT do business with Tesla Energy

I purchased my solar panel contract from SolarCity more than ten years ago. After Tesla acquired SolarCity, the customer service experience has steadily gone downhill. 1. Customer service is only accessible through the Tesla app -- Issues that previously took 15 minutes to resolve now require 45 minutes or more of constant back-and-forth “chatting” in the app. There’s no easy way to speak to a human, and every simple question becomes a drawn-out process. 2. Roof leak and solar panel removal delays -- When I reported a roof leak, Tesla Energy said it would take six weeks to schedule a technician to remove the solar panels so my roofer could access the area. Six weeks for such a time-sensitive issue is unreasonable. Fortunately, another customer canceled, and I was squeezed into an earlier slot, but it still took two weeks just to remove the panels. 3. Even longer delay for reinstalling the panels -- After the roof repair, I requested Tesla to reinstall the panels. This time, I was told it would take twelve weeks. That meant being without solar power for over three months to complete a relatively simple roofing repair. 4. Problems during home sale -- When I sold my home, the buyer did not want the solar panels. After hours of multiple chat sessions, Tesla informed me that: • I could not cancel the contract, even though I had already fully paid, because I “did not own” the system — only the energy it generated. • I could not transfer the system to my new house because it was outside their service district. The only option offered was to purchase the system outright, which cost me over $7,000. 5. Account closure confusion -- After purchasing the system, I contacted customer service again to close my account. After another hour-long chat, I was told their records did not show the system as “purchased” and that I needed to contact their Title team. That meant another hour wasted explaining the same issue all over again. Bottom line -- If you have a choice, avoid dealing with Tesla Energy. The technology might be fine, but the customer service is extremely slow, disorganized, and frustrating. Unless you’re unusually lucky, expect long delays and repeated communication breakdowns — what should be a simple green energy solution can easily turn into a long, exhausting nightmare.