Review for Tesla Energy

Office location: 336 Clubhouse Road, Hunt Valley MD, 21031

02/03/2026
Bill Bauman Perry Hall, MD

Customer Service is the worst I have ever experienced

Solar Panels quit working the last day of August 2025. In September a representative came out and stated that a specific part was defective that they knew about. (Why didn't he bring it with him?) Repair was schedules for a day in October resulting in a "no show" and not phone call, text message, zero. The repair was rescheduled for November only to be cancelling due to permits required by Baltimore County. (How did Baltimore County get involved or even find out about my non-functioning solar panels?) Tesla claimed they got the permits at the end of November and then said they needed to get the permits in December. (?) The permits were obtained by Tesla January 13th, 2026, and I have heard nothing from them. These people are terrible and if you are considering getting solar panels, find somebody, anybody else. I am entering my sixth month of NO SERVICE.