Sunstore Solar

Everything Seems Great Until You Have A Problem

Sunstore solar installed a closed loop solar water heater in my home. It was put in in 2008 and died in 2013. I was told when I purchased it that the system should last at least 25 years. When I contacted them they wanted to charge a fee to come and look at it. And, more cost to fix it. The tech said he thought that the expansion tank had rusted thru and allowed all of the glycol liquid to drain out of the system. They said one of the two pumps was also burned out . The cost of repairing it could never be recouped from the savings it produced. Bruce Wood told me that they do not sell or suggest this system any longer and stated unless your someone who likes to tinker with mechanical things, it is not for the average person but I wish they had stated that before I gave them 5500.00 for a unit that only lasted five years. I told him I wanted to take the unit off of my roof and get rid of the the pile of junk. No one has offered to come and help us take it down and we don't know how to drain the system and there it sits three years later. We don't even know if the systems fluid is drained out, we never saw any liquid under the rusted out expansion tank. I don't think the tech really knew for sure that the liquid was gone. The glass in the collector has turned a rainbow color now, not sure WHY and you cannot see through the glass any more. I think it has something to do with the unit getting over heated when the pump was not circulating the liquid properly. I tried to call Bruce Wood several times to ask questions about how to drain and remove the thing but he doesn't answer or return my calls. I would not recommend this company to anyone. If you sell or promote something that you find out in a few years it is not a good product the least you could do for your reputation is help the people who bought it and are stuck with it.