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Do not choose SunRun | Valencia, California | 03/26/2026
Horrible Service
If I could get this company, a zero I would! They convinced me too invest in solar panels and that they were the number one company with great support two years later my roof leaks profusely and I have three professional contractors that proved it was because of a faulty installation. It’s been three months and I cannot get anybody to help me. They won’t even remove the panels so that I can get the roof repaired. I am so disappointed that I ever got solar panels. Much less chose Sunrun. The bill did not save me any money at all as they only divided up the average and now it seems to go up every year complete waste of time costing me now over $50,000 and still climbing
Brian | Oakley, California | 03/25/2026
Very dissatisfied with Sunrun
We had a very disappointing experience with Sunrun and would not recommend them. We were promised a $500 referral credit for referring a family member. I referred my brother, who completed installation, and the referral was later denied with no clear explanation. My mother also referred me and was denied her referral credit as well. This feels very misleading. The installation process was also problematic. Our system failed inspection because required components (including the car charger discussed during setup) were not installed properly. After that, it took months to get the system turned on due to poor coordination between Sunrun and the city inspector. On top of that, we are now paying more than we were before going solar, which is the opposite of what was represented during the sales process. To make matters worse, we recently had another solar company review our system and learned that we were given one of the lowest-tier battery options without this ever being explained to us. Customer service has been dismissive and has not offered any real solutions. We have filed a complaint with the Better Business Bureau and are still hoping for a resolution, but based on our experience, we would strongly advise others to be cautious.
Flo | Merced, California | 03/25/2026
Would not do this again
Sunrun is the worst. First and foremost the friend who referred me has been unable to collect her referral money because they claim I didn’t refer her in time. But I had given her name to our salesman, Chris, when I signed up. Next, there was a delay in permitting, which is their responsibility, not mine, and the system didn’t turn on until September. My winter PG&E bill was about $400 monthly IN ADDITION TO my SunRun payment. Finally, I changed my payment date and was not told that the system would always show a past due balance. Which it now does. Despite my having paid them every single month. I can’t wait to move so I don’t have to deal with this company.
Paul Bramble | Rock Hall, Maryland | 03/24/2026
Terrible customer service
There is clearly an issue with my system. My recorded generation accepted by my electric provider has decreased by 65% between 2024 (avg production of 1452.5 KWH) to 2025 (avg of 516.42 KHW). So far in 2026, that average has gone down further to 467 KHW. Sunrun did not seem willing to help, they indicated basically there was nothing wrong with the system (numbers don't lie), and now I need to initiate a form which basically requires me to relinquish any and all legal remedies except arbitration if a dispute arrives. Further, per Sunrun's monitoring, my system is meeting expectations per my contract, so I will not be eligible for any reimbursement. However, my electric provider bills have gone from an average of $20.19/month in 2024 to $269.72/Mo in 2025 (more than 10x increase). My electricity requirements have increased as well (avg. 1431.9 khw used in 2024 vs. 1756.08 khw used in 2025), but that change is only a 23% increase, and should not result in a 10x increase in my electricity bill. Sunrun is not providing this customer the service it promised.
Dustin | Forney, Texas | 03/21/2026
Terrible Experience with Sunrun
I have been a Sunrun customer since 2021. We have had issues and concerns with a number of customer service and overall technical performance areas. Recently, we had our Tesla battery which was purchased from Sunrun with our Sunrun system completely die in less than five years. This problem was exacerbated by a supply chain issue. But over the course of my conversations with Sunrun I was repeatedly told this is really not a Sunrun issue because this is a Tesla battery and it is not the company's responsibility. This became the overall theme with everyone from untrained and unknowledgeable reps who lacked any empathy for the situation to people at the top that proved to be snakes. One of these people, Joe Nath, a top customer realations employee said that we would have a conversation about compensation, which he said was owed to me for the technical issues and the way I was treated as a client. Speaking with Joe last week after the new battery was installed, he determined that he could give me no more than $150 dollars for my trouble and time. I called this amount insulting and to date have not accepted the check from the docusign documents given to me to absolve Sunrun for their issues. I have had solar with small companies like Apex in New York. Their customer service team was amazing, attentive, and empathetic if there ever was an issue, which was rare. Sunrun, one of the largest solar providers is a completely different experience ran like the people that represents them, shady and incompetent.
Mary Powell | Bethel Park, Pennsylvania | 03/20/2026
Pays Employees Practically Nothing
Avoid Sunrun. All your money goes to the execs for mediocre results while employees need 1-2 other jobs to stay afloat.
Bee | Goodyear, Arizona | 03/20/2026
Account Transfer
Apparently Sunrun bought out my contract through my original solar company, however, they could not locate my account. Turns out they put my account with my husband, under my mom's name and at an address she doesn't live at. My unit hasn't been working for months and I was frustrated the first time I called that I just left it since it was Winter time. Today, I called, I could barely understand the gentleman helping me but still cannot understand how two accounts got lumped into one and they aren't aware that my unit is down and not working? If you're going to purchase another Solar company, maybe you should make your new customers aware. Now I have to sign documents for them to separate the accounts? None of this makes any sense, not to mention I am in AZ and this wasn't a state option when leaving this review. Beyond frustrated.
Al B | North Las Vegas, Nevada | 03/19/2026
Just Had My Solar Installed
Had a great experience with my install team from SunRun. William was the site lead and was very communicative about the process and covered each step, to include expected timelines, throughout. Every stipulation my HOA required, William and his team took care of. My install looked clean and professionally done. I would absolutely suggest SunRun for anyone wanting solar and highly recommend William's team for their install!
Jeffrey Sun | Campbell, California | 03/18/2026
SunRun- Down Twice a Year, Every Year
I am writing this to warn anyone considering Sunrun. My 66-year-old father was sold a 25 year lease with the promise that it would cover 80% of our energy needs. Instead, we have spent the last two years paying a $115-120/month lease for panels, inverters, and a battery that consistently fail, paired with a customer service department that actively avoids communication. This is my second review on SunRun, as they continue to show that they are inept in maintaining a functioning solar panel system, while still happily charging me monthly. The most glaring issue is that the system has stopped generating energy four separate times in less than two years. Each time, the system goes down during peak production months, and Sunrun offers zero proactive notification. If I didn't check the app daily, we would be paying for a dead system indefinitely. August 2024: System hit zero production. Sunrun refused to pause billing while the system was broken and wouldn't send a tech for over a month. December 2024 – April 2025: The battery broke. It took four months to get a resolution. July 2025: System down again. March 2026: System down yet again. There is a clear pattern where hot weather causes the system to fail, yet Sunrun offers no permanent fix—only temporary patches after months of badgering. The "support" is a maze of ghosting and redirects. I have had case managers (Mckaila B., Maria S.) hang up on me, ignore voicemails, and transfer me to hold lines with "90-minute" wait times. We only saw any movement on repairs after I filed formal complaints with the BBB, Solar Reviews, and the CPUC. The Bottom Line: Sunrun will lock you into a decades-long contract and then abandon you the moment their hardware fails. Do not let your elderly parents or loved ones sign anything with this company. You aren't leasing a solar system; you're leasing a headache.
