Review for Sunrun Inc.

03/18/2026
Jeffrey Sun Campbell, CA

SunRun- Down Twice a Year, Every Year

I am writing this to warn anyone considering Sunrun. My 66-year-old father was sold a 25 year lease with the promise that it would cover 80% of our energy needs. Instead, we have spent the last two years paying a $115-120/month lease for panels, inverters, and a battery that consistently fail, paired with a customer service department that actively avoids communication. This is my second review on SunRun, as they continue to show that they are inept in maintaining a functioning solar panel system, while still happily charging me monthly. The most glaring issue is that the system has stopped generating energy four separate times in less than two years. Each time, the system goes down during peak production months, and Sunrun offers zero proactive notification. If I didn't check the app daily, we would be paying for a dead system indefinitely. August 2024: System hit zero production. Sunrun refused to pause billing while the system was broken and wouldn't send a tech for over a month. December 2024 – April 2025: The battery broke. It took four months to get a resolution. July 2025: System down again. March 2026: System down yet again. There is a clear pattern where hot weather causes the system to fail, yet Sunrun offers no permanent fix—only temporary patches after months of badgering. The "support" is a maze of ghosting and redirects. I have had case managers (Mckaila B., Maria S.) hang up on me, ignore voicemails, and transfer me to hold lines with "90-minute" wait times. We only saw any movement on repairs after I filed formal complaints with the BBB, Solar Reviews, and the CPUC. The Bottom Line: Sunrun will lock you into a decades-long contract and then abandon you the moment their hardware fails. Do not let your elderly parents or loved ones sign anything with this company. You aren't leasing a solar system; you're leasing a headache.