Review for Sunrun Inc.

Office location: 73-5627 Maiau Street, Kailua-Kona HI, 96740

03/27/2026
Wim Koki Honomu, HI

When you see this company listen to half of their name and RUN

System fails once again, battery literally melted from the bottom and took months to replace, no show appointments and months to fix, I turned off autopay when I seen their system fail and here we are. After all that time they want me to backpay them 820+ for the 4 months of no batteries and they said my panels worked so I owe them for service, they’ve offered $200/ I rejected and now $400 final good will offer which I’m also rejecting. If you’ve read this far congratulations, now I’ve been through this with them before where my bill racked up to over $1200, yet those case managers credited the account and got me back to fully operational before, I’m not sure what happened in the years following but it seems their customer service is depleted and they just threaten you and bombard you with automated calling systems and now I’m apparently past the point of payment where I’m tinkering on the verge of disconnect which is their next plan of action. They finally replaced the battery which melted with THE SAME BATTERY TYPE but this new battery is just the old model with a metal bottom now so you CANNOT SEE IT MELT this time but its inevitable that it’s going to fail again, but it will take longer to detect as it’s not visible to you anymore. I also am aware now that they employed the salespeople at the time of sales to push these LG BATTERIES even though they knew it was a failed product and I know this because that salesperson quit because he couldn’t do it to us and maintain integrity within our communities and has told me this post employment. Sunrun is such a failure of a company that locked so many people into horrible leases and lacks accountability and integrity, as a business who is monitored by the BETTER BUSINESS BUREAU it amazes me that they still are able to operate in 2026, I’d be ashamed to wear the uniform and noticed they no longer stand in Home Depot and Costco to get people locked into their horrible business and failure of products and equipment.