Review for Sunrun Inc.

Office location: 503 S Maryland Ave, Delmar MD, 21875

03/24/2026
Paul Bramble Rock Hall, MD

Terrible customer service

There is clearly an issue with my system. My recorded generation accepted by my electric provider has decreased by 65% between 2024 (avg production of 1452.5 KWH) to 2025 (avg of 516.42 KHW). So far in 2026, that average has gone down further to 467 KHW. Sunrun did not seem willing to help, they indicated basically there was nothing wrong with the system (numbers don't lie), and now I need to initiate a form which basically requires me to relinquish any and all legal remedies except arbitration if a dispute arrives. Further, per Sunrun's monitoring, my system is meeting expectations per my contract, so I will not be eligible for any reimbursement. However, my electric provider bills have gone from an average of $20.19/month in 2024 to $269.72/Mo in 2025 (more than 10x increase). My electricity requirements have increased as well (avg. 1431.9 khw used in 2024 vs. 1756.08 khw used in 2025), but that change is only a 23% increase, and should not result in a 10x increase in my electricity bill. Sunrun is not providing this customer the service it promised.