Review for Sunrun Inc.

Office location: 225 Bush St. #1400, San Francisco CA, 94104

03/20/2026
Bee Goodyear, AZ

Account Transfer

Apparently Sunrun bought out my contract through my original solar company, however, they could not locate my account. Turns out they put my account with my husband, under my mom's name and at an address she doesn't live at. My unit hasn't been working for months and I was frustrated the first time I called that I just left it since it was Winter time. Today, I called, I could barely understand the gentleman helping me but still cannot understand how two accounts got lumped into one and they aren't aware that my unit is down and not working? If you're going to purchase another Solar company, maybe you should make your new customers aware. Now I have to sign documents for them to separate the accounts? None of this makes any sense, not to mention I am in AZ and this wasn't a state option when leaving this review. Beyond frustrated.