Sunrun Inc.

Enrique

He was very helpful in figuring out a solar system for our home. Very informative and friendly. thank you!

Horrible experience with Incompetence

Solar stopped working. Called for repair. Tech comes out and rings the doorbell asking where meter is. Tech disappears without fur to er communication. Call the office and they have no idea and say someone will call us. I call office back. They claim things are working. Things are not working, error message remains. No resolution.

Do not get solar panels

This company is not worth your time to have them put solar panels on your roof cost me more money a month to have them plus my system has been messed up since August 2025 I was told they were coming out December 2025 nobody has been out nor contacted me on what’s going on. Do not get involved with these people.

The Worst of all solar

At the beginning it was nice and my bill is 5 dollars a month in Sunrun. After couple years they just rip off you. I was told they're cleaning solar panel once a year. Their customer service lied. Told us, studies shows you don't need to wash the panel. We informed by Edison that our inverter is not working that's why my bill 700 + reported it after 5 months they changed. But my bill now is 257.00 a month plus Edison. In other words you just paying sunrun for nothing because my bill in Edison is up to the roof. So, DONT BUY OR LEASE SUNRUN. BIGGEST MISTAKE OF MY LIFE

Great service and experience

Everything was clear, the communication was amazing from start to finish no matter what stage of the process we were in and we haven’t paid anything besides the connection fee in over a year

Total Lies

Please do yourself and your family a favor and run away from this company. It’s nothing but lies and they go out of their way to keep you from actually saving $$ by locking batteries and such. You have to be completely mental, like myself, to willingly kick your self below the belt

Poor customer service and ethics

The day that our solar was supposed to turn on, they were having issues getting it started and it took two weeks for someone to come out and get it fixed. During that time, I was paying Sunrun (when nothing was working) and since I wasn't getting any solar, was also paying my local energy company. When I asked to adjust the start date on my bill or prorate that first month, they refused and said I signed a contract that said I start paying from the date we're allowed to turn on. I asked if there's an assumption that the equipment works on that day and they said no. As far as they're concerned, whether or not their equipment works does not matter. Ridiculous ethics and customer service. I'm also disappointed in them not making the most of our roof. Their original design had such sparse panels for the amount of available roof, and it didn't cover our electrical use. I had to ask if they could add more, which they did, but after installation it was pretty disappointing to see that they definitely could have added more to fully cover our bill. Would not recommend.

They lie, I was told they are independent and would not use my current electric company. I now pay two electric bills exceeding way more than I would if I would have stuck with my current electric company. Worst part they get you to sign the contract before you ever find out and when calling them about it they send you to customer service instead of the person who came out to your house and sold you on their services. I can’t even get a call back from them. If you’re thinking about it, save yourself the headache and don’t do it.

Terrible Experience

I would not give not even one start if I could submit without rating. I bought a house with solar panels from Sunrun and since Aug. it has been a nightmare dealing with this company. Sunrun claims that there was a glitch and my acct. was tied to another property on the west side of the country. They decided because of a similar name that I had to pay for service for this home plus my property in the east coast. I had spoken to at least 10 different rep at 10 different levels and have not resolve my issue yet! Every day I receive phone calls from collections asking for payment for the house at the West coast but U I have explained that is not my house and that I do not have nothing to do with this house nor know anyone at that location. I would ask for ANYONE to think twice before dealing with SUNRUN. Very bad service and their staff don't know what the hell are they doing. They rather lie saying everything is fixed but 2 days later I still receive a payment request for a property that is not mine. I have 4+ months dealing with this for almost everyday on phone and for 2hours each time and NO ONE can fix their "mistake". Next step is to get an attorney involve because SUNRUN is not able to cooperate on fixing their issue. DO NOT GET INVOLVE WITH THIS COMPANY UNLESS YOU WANT TO GO THROUGH A LOT OF ISSUES JUST LIKE ME FOR THEIR SO CALLED 'GLITCH'

Forgery and Racketeering

I allege that they used the CALIFORNIA Public Utilities Commission (CPUC) Solar Guide signing through DocuSign as a means to accessing my internet connection in order to fraudulently forge my signature on contract documents. If it sounds too good to be true it probably is. These people are very professional and slick. Confidence men to be sure Take a hint from their name don't walk run!

Avoid

We had problems with installation and have current on going problems with it running. Avoid this company at all costs. Customer service is a joke. We’re now stuck in a contract that is not being fulfilled by sunrun.

Disappointed

I can write an essay on Sunrun from the start of the process to what it is line 2 years later. I wish I could go onto their website and explain Sunrun’s definition of the services they provide. I am not sure I want to write that much or my latest discovery and problem. I purchased my system 2 years ago with a battery backup and and another a week ago or 10 days by now by backed up circuits stopped working. I called Sunrun and after explaining my problem he said he could send a technician for $561. I said I thought I had a 25 year guarantee. He said i didn’t since I purchased the equipment and got got to keep the tax benefit. That bothered me to hear that because he was admitting why Sunrun wants you to lease the system. I had no choice but to pay. He eventually said if the problem is equipment failure I would not have to pay for repairs. Now comes the scheduling. I had to wait till January 5 for a technician. I made the request on December 18 and they can’t get there till January 5th. I explained I have no oven/range and no refrigerator or microwave and I have a disabled daughter confined to a wheelchair but it made no difference. I just don’t get what they mean they have technicians available to repair. Waiting 2 weeks isn’t that available in my books. I was thinking if I backed up my whole house it could have been worse. Sunrun doesn’t want to pay their technicians OT or they just lie about their products. Maybe another day I will write about the process and being delivered a broken product.

Non-functional system, double billing, Sunrun (Puerto Rico)

I am a Sunrun customer in Puerto Rico. My solar system is less than one year old and currently non-operational, despite multiple service visits and confirmed technical issues. Sunrun’s contracted installer has documented: Multiple non-functioning optimizers Additional wiring issues from the panels to the inverter Zero solar energy production The need for further service visits with multiple technicians While this remains unresolved, I continue to incur double billing (LUMA utility bills and Sunrun financing), resulting in higher costs instead of the expected savings. Sunrun contacted me once via email through resolutions@sunrun.com , stating that I would be contacted within one business day. Seven days have passed with no follow-up, no assigned case manager, and no resolution plan. Communication has been inconsistent, no clear timeline has been provided, and the financial impact of this situation has not been addressed. My primary language is Spanish, and effective communication has also been a challenge. Based on my experience, I regret choosing Sunrun as my solar provider and would not recommend Sunrun to others considering a solar energy system. Account: 849772403453 case 17501033

Don’t do it

I purchased a home that had an existing contract with this company. I set up auto payments as I do with all of my bills. One month, they took 3x the amount of my monthly bill due to a “glitch” in their system. The never returned the funds to me, but instead put a credit on my account (after spending hours on the phone even though they were aware of this issue. They did not fix it until customers called in). Since this occurred months ago, I am harassed via text and automated phone calls (no human on the line when you answer their daily calls) about outstanding payments on my account, even though I have a credit. When I reached out via chat I was told I need to call in to have them apply the credit to my payment No, I don’t. I don’t owe money. This is the company’s responsibility to figure out. I will never recommend this company that I’ve spent way too much unnecessary time dealing with over something that was their fault. I have not received any outreach from management, I didn’t receive interest on my money that they kept, nothing at all. I will not be renewing my contract at the end of this disaster.

Ongoing problems with 1 inverter

We have had ongoing problems with 1 of the 2 inverters that were installed with our system. It's been going on for a couple years now and it has occurred at least 8 times in the past 2 years. It's always the same inverter and same error messages. Most of the time when I call to request that we need service they start with the usual "we will monitor the system and let you know how it goes....". Then I get the email where they congratulate me because our system is "back to normal". Only thing is, nothing has changed on our end. Same 2 errors and same inverter not working again. Getting extremely tired of this ongoing issue. It's time to resolve the issue once and for all what ever it is. Always the same inverter which tells me something about that setup in wrong.

If you have 3-5 Years

Terrible experience. Took multiple years longer to install (blamed most on the county, which may have been 1-2 months of delay) but literally over 3 years to get it running from when I signed with them from home depot. Sent my account to collections for something they will never see - seeking payment to "upgrade my roof." Although I pay the regularly agreed to amount monthly as originally agreed to with the first & second Sunrun employee assigned to my account. Company had me sit and wait multiple times for no show no call, and then I had to call them to ask where their team was. After I asked for credit back on my account they gave me ~$100 credit and a $1,200 charge. There was suppose to be no bill to me, no labor on my side. Instead it cost me over 45 hours of calls, waiting and no shows on their part. Only reason I gave them 2 is because it is running now and App is decent. They added a collection as I have no other way to fight their handling of this other than paying something they should be crediting me I am trying to give fair warning to anyone who might think they are decent.

Horrible customer service

They don't stand by their work refuse to fix my system call center no one speaks English

Ben Malekan did great!!!

He was wonderful!! We love our solar!

My home solar

Very professional. Communicated every step.

Solar

Very good

terrible service.

I wish I had paid closer attention to the reviews before choosing Sunrun. Unfortunately, I strongly regret moving forward with their service and would advise others to proceed with extreme caution. Sunrun assured us that at least 95% of our energy usage would be offset by solar, significantly reducing our electric bill. This has not been the case. We continue to receive JCP&L monthly bills averaging $350–$400, in addition to our monthly Sunrun payment. Despite making numerous lifestyle and energy-saving adjustments, our electric costs have not decreased. Based on our monitoring and documentation, it appears that the solar system is not generating the energy promised and, in fact, is drawing power from the utility company instead. The Sunrun app itself reflects minimal to no production during times when generation should be occurring. When we contacted Sunrun multiple times to address these concerns, customer service repeatedly stated that the panels are “healthy” and “working properly,” without providing meaningful explanations or solutions. They have been unwilling to work with us to resolve the issue. To make matters worse, when we discussed shutting down the system due to nonperformance, we were threatened with legal action for breach of contract, despite the system having failed to meet the performance expectations promised at the time of sale. What’s most ironic is that they threaten to sue us for breaching the contract, but they are the ones who already broke the contract by not delivering what they promised. We have all our electric bills from before and after having Sunrun, and there are statements showing bills as high as $774 after installing this garbage system. Besides that, we requested a technician to come check the panels, and the agents from customer service told us we have to pay for that. We decided to go with this company because we have a friend who also has them, and he only pays around $30. But the system Sunrun installed at our house is not the same as my friend's. He has the old system, the newer one, pulls a lottttttt of electricity from JCP&L, and that's why we are not saving at all. We are spending more than we used to spend in the summer. Overall, our experience has been extremely disappointing. The lack of transparency, poor customer service, and failure to deliver on contractual promises have made this a costly and frustrating decision. I strongly encourage anyone considering Sunrun to thoroughly research and carefully review all terms before committing.

Allah and Abdul crew review

I had the pleasure of having Allah and Abdul’s crew install my new solar array along with two Tesla batteries, and I couldn’t be more impressed. From start to finish, their work was outstanding. They arrived early, immediately got to work, and maintained a friendly, professional attitude throughout the entire process. They were extremely knowledgeable and took the time to clearly answer every question I had, which made the experience even better. The crew kept the work area clean and organized and did an excellent job cleaning up once the installation was complete. The quality of their workmanship and their professionalism exceeded my expectations, and I am extremely happy with the results. I would highly recommend them to anyone considering solar installation.

Run, don’t walk!

We unfortunately signed a contract with Sunrun, Inc. in August of 2024, to fix our roof, fascia/bird infestation behind the broken fascia, and then to install solar with them. Our experience with their customer service team has been a nightmare, and is now going on over a year of back and forth with no resolutions. If I could reach every single person I love to warn them about this company, I would. First, we have been bounced around from rep to rep, countless times. In many cases, it took months to get an email or call back from this company. There were multiple times where we were not informed of workers coming out, including for our roof install, which ended up happening on a weekend we were not even home.   Before the roof install, our contact Alice forgot that we were promised a brand new roof (in our contract), and tried to talk us into just putting new roofing on top of the old, due to her error. Eventually she owned her mistake, but it took much back and forth.   After the roof project, we informed Sunrun they didn't fix our fascia as promised. Sunrun then "fixed" our fascia months later and did it incorrectly. It doesn't extend long enough like the other side that didn't need replacing, leaving a huge gap for birds to gather, that continue to live in our walls.   During the roof install, our gutters were damaged, and now hang lower than they did before meeting Sunrun, and aren't working properly when it rains or snows. Jessica our newer POC, claimed that she sent out Absolute Exteriors to check on the damage they created during the roof install, and they claimed they came out on a day we were home (Mothers Day Weekend). They never rang the bell or had access to our locked side gate but told Jessica they didn't damage our gutters. My complaints were dismissed. Lastly, contractors we've had out to quote us for new gutters have been horrified by Sunrun's work not being up to code. I can’t stress enough how important it is to stay away from this company. We joke that they have caused us more stress than we felt when my husband had a stroke in 2020. Run, don’t walk from their salespeople!

Sunrun

Starting with, Tom Taylor went out of his way to make sure everything was going smoothly and it has,thanks to Tom. After that, I was informed continuously throughout the procedure and everything was transparent. Insulation went smoothly efficiently and everyone was a professional that visited this household (they cleaned up after themselves very polite). I get continuous updates on how the progress is going and when the power will be converted over. Unlike other solar companies that I’ve dealt with that have not fulfilled their promises or kept me informed throughout their interaction with me. Sun Run has met and went over my expectations. Anyone that is in need of a solar company I would recommend Sun Run.

Sunrun helped us select a 5 kW solar system with a Tesla Powerwall 3 to add to our existing 5 kW solar system. No money down. They prepared all the paperwork, application to Burbank Water & Power and city permit. Everything including installation was expertly handled and works great. We are very pleased with our system….we mostly pay the minimum bill to BWP of about $20. Our monthly payment to Sunrun is at $ 155 with a maximum annual increase of 3%. We can monitor our system performance in real time with our IPhone.