Sunrun Inc.

Nothing but deception

Not really sure where to start. I will list to keep it coherent; -Right off the bat I am sent paperwork stating it is “just” to get things going when in fact it is a full blown contract. -Agreed to move power panel when installing new span panel due to location. Its at an exit and is now sticking out of the wall about 2”. It is also plastic. This was not honored during install and def a selling point -Completely Ignored agreed upon plans for equipment location and when all was said and done I lost the entire opposite side of the house to solar equipment. Stacking is an unknown concept here. -Was sold a battery that I could use to stay off grid at nights. This was also a lie as sunrun locks batteries in useless standby mode. I have not lost power in 7 years. 20k well spent no doubt. Sunrun is also probably the only ones that lock them according to Franklin Batteries rep. I would avoid this conniving company like the plague and if you want solar its only worth it you straight out purchase which is also apparently something this company does not even do Good lick

SUNRUN is a big SCAM

i signed with sunrun on Sep-2023 since sep-2023 till date my electric bill is never under $200 i m paying on an average $300 to electricity company and $286 to sunrun i need to get rid of sunsun scam

SunRun's Extended Non-Production With Inadequate Resolution

I am a New York customer and experienced extended system underperformance and non-production during 2025. From February through September 2025, my system recorded zero or near-zero production for multiple billing cycles. During this time, automatic monthly lease payments continued without suspension. I did not receive proactive notification that the system was not producing. A technician visited on September 29, 2025 and indicated the system had been malfunctioning for most of the year. Production resumed after that service visit. After multiple written requests to customer care to open a case and review the issue, a credit was eventually applied. However, the resolution did not fully address the impact of the prolonged outage for the following reasons: • Billing continued during documented months of non-production. • The credit calculation was not clearly explained. • It did not appear to fully reconcile all zero-production months. • It did not address increased utility charges incurred during the outage. • There was a significant delay between internal awareness of system failure and repair. Sunrun promotes system monitoring and a performance guarantee. In my experience, monitoring did not result in timely notification, billing was not paused during non-performance, and resolution required repeated follow-up on my part. Consumers should carefully review how monitoring, billing, and performance guarantee provisions function in practice during extended outages.

Bad start

Our system was supposedly brought on line Dec. 10, 2025. Got a PGE bill for December. Did SUNRUN steal some of my rebate? Got another PGE bill in Feb. and one from SUNRUN. Removed my auto pay so they couldn’t charge me without my permission. Customer service has been dismal with reps that have strong accents and are difficult to understand. Regardless, SUNRUN hasn’t resolved my issues after two reports. Regret getting into business with this bunch. Wish I’d seen these reviews before signing on the dotted line!

Dishonest, dangerous and terrible customer service

During the sales process, we were told that the roof was at half life. I asked the question about what happens when the roof needs to be replaced. The salesman stated the sun run well take care of removing and installing the panels. Three years in the roof needs to be replaced. When asked why I was told half life on the roof the response from Sunrun was “well your village approved the install, go talk to them.” What Sunrun means by they will remove and reinstall, is that you have to hire their contractor for $12000. More we have found that their install penetrated the watery proofing on the roof and my attack is starting to mold. The decking will need to be completely replaced. This is a terrible company and one of the worst decisions I have ever made. There was a period of about four months that the panels didn’t produce. The service guy was scheduled when we noticed there was a problem. The truck sat at the end of the street for over an hour and then left with no contact because it was raining. Sunrun did not reschedule and after a few months sent a letter claiming that they are no longer responsible for their energy guarantee because we did get the issue fixed. Do not use this company.

Best solar sales

Isaias Gonzales he explained everything to us he helped us with everything from to end and we still in contact I recommend him

Worst company

Worst company to deal with glad see attorney general in CT is suing them hopefully he wins and NJ goes after them they destroy your roof and hardly work

PREYS ON SENIOR CITIZENS

I am 61 years old and my spouse is 70. Their salesperson, Frank Edwin, pursued me for about a year, beginning in 2024. He first came to my door and spoke with my husband, who directed him to speak with me instead. I was hesitant from the start because I didn’t understand their product or how it was supposed to benefit me. Frank told me this was a State government program offering “free” solar to qualifying homeowners and that approval wasn’t guaranteed. When I still didn’t agree, he added pressure by saying the program would end in September 2024 and that I’d be missing out on savings—especially since, according to him, New Jersey imports energy from Canada and prices would continue to rise. At the time, I was on PSEG’s equal payment plan, paying about $300 a month. He reviewed my bill and insisted solar would significantly reduce my costs. He explained that I would have to upgrade both the roof and electrical panel for the install. I told him I didn't have the money. He told me the state would help offset the cost. I still didn’t understand how the company made its money, so I told him that if the program was still available in 2025, I might consider it. Honestly, that was just my way of ending the conversation. But he returned in February 2025. Around that time, my spouse had mentioned wanting to retire in 2026, and with kids still in college, I was trying to find ways to reduce expenses. I told Frank that if my electric bill could drop to around $200 a month, it would make a real difference. He assured me I would “most certainly” be better off. The reality has been the opposite. I was removed from my PSEG payment plan, and now my winter energy bills run $450–$500 a month—before adding the Sunrun bill. Altogether, I’ll be paying $450–$600+ in the winter and likely $200–$250 in the summer. Where is the savings? When I contact the company, the only response I get is, “Did you read the contract?” I’ve since learned—through an exposé—that around year 20–25, Sunrun can claim the New Jersey rebate and even take the panels, which supposedly have a 45‑year lifespan. By the end of all this, I will have paid over $50,000 for panels I may not even get to keep. It feels incredibly deceptive, and I don’t understand why the state is silent about it. If any lawyer reads this, please contact me. I can provide the full story.

Solar + battery great

Let’s schedule our appointment

Easy to work and with and reliable

Josh Kjar with SunRun was recommended by all my neighbors. He was very helpful and cared to help even after I had my solar and tesla battery installed. Would recommend him to anyone that would prefer working with a genuine person instead of a AI Bot.

Terrible Service

We started this journey and someone would call back ASAP> Now that they have installed, we can never get someone on the phone. System battery (Telsa) went down, and electricity never went back to COMED. We were without for several days. The customer service reps did not care. As a work from home person with small child, we had to get a hotel room that SUNRUN will not repay us for. I am still getting bills from COMED and SUNRUN is also automatically taking from our account making our monthly electric bills over $300 a month. All they do email and send text messages. When you ask for a call back, they email. You can never get management on the phone. And still to this day we are having battery issues and system issues that according to them they are aware of but no resolutions in sight. I DO NOT RECOMMAND THEM AT ALL!

Great local service

Josh was in our community newsletter and made me comfortable with the whole process. That made it easier for me to work with the technology. I would recommend him highly, especially for seniors.

Sunrun , sale they are all crooks!it all scams

If you need solar for your house, don’t ever use Sunrun , they are a bunch of crooks.don’t trust their salespeople especially especially Simon Chen, his phone number numbers is 310 779 2537. I am paying for them and Edison at the same time, it cost me more now then when I was paying Edison by itself, be careful don’t let them steal your money

Warning about Sunrun Solar Company

My Sunrun system was installed in October 2025. It has now been three to four months of back-and-forth correspondence, and my core concerns remain unresolved. At present, I am paying two bills simultaneously: • A fixed monthly payment to Sunrun, which does not decrease regardless of usage • A utility bill, which also does not meaningfully reduce even when my electricity usage is low This outcome directly contradicts how the system was sold to me. Using Sunrun’s own design estimates: • Estimated annual production: 11,230 kWh • Estimated annual usage: 13,622 kWh • Estimated offset: 83% By design, I must still purchase approximately 3,500 kWh per year from the utility. This makes representations of a total bill “cap” mathematically impossible. During the sales process, I was explicitly told: • My effective electricity cost would be approximately $0.10/kWh • Excess energy would be sold back to the grid if my usage was low • My total monthly bill would be capped at approximately $210 These representations do not align with: • The written contract • The actual system design • My real billing experience Even under conservative assumptions, dividing a typical annual fixed Sunrun payment by 11,230 kWh results in an effective cost far higher than $0.10/kWh, with no mathematical path to that figure. In addition, the 2.99% annual escalation significantly changes the long-term economics of the agreement, eventually increasing my fixed payment toward $400–$450 per month, while utility costs remain uncapped and savings are not guaranteed. This impact was not clearly disclosed at the time of sale. Further, when my electricity usage is low (including periods when I am away), my Sunrun payment remains unchanged, and excess production does not meaningfully offset my utility bill. This contradicts the explanation that lower usage would financially benefit me.

sunrun

Chris introduced the system in a professional way, nice system

Very horrible experience, I sincerely felt taken advantage of. Over promising and under delivering. I was promised an incentive after is signed up, two months later, nothing. I am to put in my reps words, bothersome, I hound him for what was promised to me I will make sure that everyone know what type of company you are, I have been asking for a supervisor for two weeks for a call back and agin, nothing. I will be escalating this to the bbb and other rating agencies I can contact, this is overwhelming and highly disappointing.

1 Star – Misleading Sales & Terrible Customer Service

I had a very disappointing experience with Sunrun, and I would strongly advise others to proceed with extreme caution. The sales representative, Derrick, explicitly told me that my electric bill would be cancelled once I went with Sunrun. That was not true. My electric bill did not get cancelled, and I was left dealing with unexpected costs that were never clearly explained upfront. On top of that, Sydney from Sunrun never responded to my messages. No follow-ups, no explanations, and no effort to provide basic information or resolve concerns. The lack of communication and accountability is unacceptable. What makes this worse is that the company seems more focused on locking customers into long-term contracts (around 25%) than being honest and transparent. I would much rather work with a company that tells the truth than one that relies on misleading claims to close deals. To make matters even more confusing, I received conflicting information from different reps. One representative told me that my bill would show exactly how much energy my home is consuming, while others failed to explain usage clearly at all. There was no clear breakdown of energy consumption, which is critical when making a decision like this. Overall, this experience felt misleading and unprofessional. Between the false promises, poor communication, and lack of transparency, this company has been the absolute worst to deal with. I would not recommend Sunrun to anyone looking for honest solar solutions.

Horrible sales experience! The guy lied right to our faces and used typical sales tactics to sit down at the table for longer! I basically had to shew him out. He wasn’t up front! Could have saved 45 minutes if he was actually solid sales guy, typical bullshitter kinda guy.

Worst Solar Company Ever

I have been waiting over 7 months for Sunrun to come out and fix the problem with my system. Now, I am being double charged from Sunrun and Duke because the system is not producing the amount that was originally promised. Customer service is horrible! Everybody blames each other, and nothing ever gets resolved. I am still waiting for a supposed escalated ticket from upper management to address the ineffectiveness of our system. I would NOT recommend this company at all!!!

Horrible Experience

Sunrun subcontracted Bright Planet Solar to do installation on my roof. During installation, they had to move panels twice because they were not up to code with the town. They left my roof with patches of metal sheets and white plaster or some form of sealant. Installation was horrible, they did not seal the screws correctly, leaving holes and leaks into my home. I had multiple contractors come to see the roof and all told me what a horrible job they did, they left shingles lifted, which then a squirrel tried living in my ceiling, they made me pay to remove the solar panel as they stated it was not their fault. After I got an attorney was when they finally called me wanting to do right. Now it has been close to 2 years, their attorney stopped answering us about a year ago and my roof still leaks. I don't recommend Sunrun or affiliates.

If you see or hear Sunrun - RUN as fast as you can! ZERO STARS!!

Sunrun is a horrible business as you can see from all the horrible reviews here & elsewhere. Heck, there's a whole FB page on this exact topic. Sunrun lies & uses high pressured tactics to get you to sign. In fact, I was sexually harassed by my sales guy. It was so uncomfortable - but I'd already signed their dishonest contract - that didn't match any of the things they told me verbally. I was told - as were 2 co-workers - that if I EVER wanted the leased solar off my house all I had to do was pay $500 & they'd come get them. They knew I was worried about leased solar - for all the reasons spelled out here. Google Sunrun - wish I had. They installed them not to code & removed my fuse box & circuit breaker - putting my family in danger. I have witnesses & texts proving Sunrun lied to me, telling me the contract is void - ok - come get them - no one will talk to me & they have ignored all attempts to resolve this outside the court room. If anyone has a good Texas lawyer, please email me at kapualohas@gmail.com. Maybe if we ban together we can close this shady business down. Sunrun - please don't try to make it sound like you want to resolve any of the horrible reviews listed here - no one believes it & if they do? Google Sunrun before signing ANYTHING, heck before speaking to them & having them ask if you'd be interested in a FWB situation! WTH!

Worst Solar Company Ever!

Worst solar company ever! I've purchased multiple solar systems and they are the absolute worst. I had to use them with the purchase of a new home. They were way more expensive than others. The products they used were fine but their service is horrible. I received an email that my system was underperforming. They found my system wasn't communicating. I called their service department and they told me I didn't have a warranty. I had to go through three tiers of customer service and send them my contract for them to agree that I have a warranty. They said I had to sign an agreement to pay in the case that it was caused by physical damage but hat otherwise it would be covered by warranty. They got it communicating. Sent me a bill for $580 and refuse to acknowledge my warranty. I'm disputing it with BBB. They have multiple class action law suites against them. Stay away from them if you want someone that stands by their work.

Poor communication and representation

At first I thought my rep was great, however, now I realize I was lied to and given false promises. I was told that I would receive 6 months free service, lie! When the system was finally activated, we went into contact in September and it activated in April I did receive some free months but that was because they ran so late and I asked one of the installers how they could compensate me for running so behind. I never got the 6-months free promotion and now in 2026 after talking to multiple representatives they say they are going to send me a gift card but I have not received it and I keep calling them. When I called again today they said there was some hold on my account which sounded like another lie to me. In 2025 after activation, I reached out via e-mail to 4 people that helped before the system was activated and not one person responded. I also called and left messages for two of those people and never heard back. If you want to be lied to and treated like shit, sign up with Sunrun. One of the worst experiences I have had with a major company.

Awesome install team!

Lies and late

I will list just some of the lies we were told and as for late. It took for ever for instalation and they would just show up no appointment. Lie 1: it saves money. I'm in Texas so electric bills are high in summer low in winter. Here we are in January and between the electric company and Sunrun 400.00. We are "renting" solar panels that don't produce. It's sunny all year long in Texas. 2. Lie 2 :Any promo they promise make sure you see it in writing. We were promised a rebate of the first four months. Recieved 0. 3. Lie 3: Vivint security system. Works with them. They no showed an appointment with us. We were told we would receive a 100 gift card. Never got it.