Sunrun Inc.

I was impressed with their professionalism

Although I needed to cancel the contract that I never should have signed I still want to praise their customer service when I called to cancel within the 5 days and to also praise the two gentlemen who came to the house to talk about solar. They were polite, professional, and so very patient. Hats off to Tony and Preston. It is no fault of yours that I had to change my mind.

We chose Sunrun to design and install a solar electric system for our home in AZ. They installed it in 2017 and it has generated over 140Mwh during the past nine years. This has resulted in average electric bills around $35 a month, which is great. But we have also had meter issues in four of the nine years during the summer months that have degraded system performance which has not been good. Overall, 4 stars for Sunrun. They are not perfect, but they are sure a lot better than other solar companies that have gone out of business or not maintained the equipment. Good job, Sunrun!

Very easy

It was pretty easy and simple, once it was explained it was a no-brained. I have a small roof so I still have to pay a portion of my power cost to Eversource but it’s still cheaper! Also I love my battery :) Only complaint was the sales rep was a bit of a weird dude.

The people are great and customer oriented

I have enjoyed the sales person, Nate; the crew with Isaac at the helm, and any of the others that have had to do stop by’s for different things. Everybody’s friendly, nice and courteous. Things seem to move fairly fast. We did more than one home, some rentals. We only had a glitch with one house with regards to the planning and stationing of items had to be rearranged on the fly. At least so far it’s an outcome we can live with. Otherwise things have been great. Still new so can’t say much yet about all the savings they say we will have with the system, but if it’s even remotely like they claim it to be, it should be wonderful. Thank you.

Kenny

My experience was amazing. From the start when Kenny knocked on my door and I told him I wasn’t interested. He didn’t stop until I let him in to show me his product. He explained everything time after time. He wouldn’t give up. He even had to convince my wife(not easy to do). And Linda was always keeping me informed and up to date. Until we finally agreed.

Professional installers

Good Fast Clean And friendly

Service was good, but needs a little improvement.

Reporting and troubleshooting my issue was satisfactory. But, scheduling the onsite service was a hit and miss. Originally I was scheduled for a date almost a month out. Then, for some reason, this was changed within the Sunrun app and showed a new date about 2 weeks out. They need to have enough technicians to allow for about a week out max in scheduling. Especially that they do not allow for a stop in the monthly lease payments while the system is not producing.

Solar panel installation

I waited for a long time since march after i had a deal with the company before the panel installation was installed. Now i have to wait again before the Power On of the solar panels.

So far the company has done everything that I was told would happen. Just waiting for the city to do their inspection.

Some problems, parts of the house are still dark, no power. I have reported it and told the installers but they just told me they would note it on their report. Guess it’s my problem now. The wireing looks like a mess wire 6 connected to #4, not a good look. I just hope i don’t have to hire a electrician to come out to fix their job.

Sunrun consultant and installation team are experienced and knowledgeable.

Great crew

Even though there were oddly pulled off my house before completing the install, the crew lead kept me informed and returned earlier than promised to finish before the weekend.

The sales representatives were extremely knowledgeable and helpful. The technicians who arrived were hard working during the brief rain. The project manager had answered all of my questions effectively. Also, he provided me contact numbers in the event of any further concerns or emergency situations.

I was impressed with presentation and follow up by AJ Alvaro. Also, liked follow up and updates with Stevie Jones. The installation crew, supervised by Drake was very good, friendly and thorough.

Good quality

The communication from Sunrun was fantastic. Every employee I dealt with was very informative and helpful. The installation crew were exceptionally hard-working even in 100° weather. The only reason I didn’t give it five stars was because the pipe for the wires could have been put in a more discrete location, so it didn’t stand out so much on the side of the house. They ran the main electrical pipe, which is about 2 inches in diameter straight down the middle of the wall horizontally instead of running it under the eaves or at the base of the wall. I would definitely use them again, but I would have a conversation with the installation people beforehand and monitor them so the pipe ended up in a better location. Partially my fault for not asking for details or monitoring it closely.

The crew was efficient and polite. Juan did an excellent job of explaining the process and set up the app on our phones. There is a hole in our garage wall around where the new pipe went in that needs to be closed. What is the estimate of when we can switch to the solar power?

Sunrun review

I was very impressed with the dedication of the sales team and how I was kept in the loop as to what happens next. Our installation went smooth and very quickly. The installation crew kept us informed As to their progress. Unfortunately our follow up with the city did not pass inspection. We were told Sunrun would contact us as to when the work would be completed. It has now been four days since we last spoke with them and we haven’t heard anything from the company at all. We did receive a notification from Pacific gas and electric to complete a document and they would be in contact as to when they would come out for their inspection.

Room for improvement

I believe that the new Sunrun compares better than the 10 years ago version. The company employees work together to make the customer experience better. Everyone leaves room for improvement, but our experience has been very good. The company representatives and the installers were very helpful and informative to better understand the solar power system.

The install was done in a timely manner but they left a lot of little plastic bits and screws and clips I’m still picking up. Also there were holes drilled in my house and not used or filled in. There is a pipe along side the house that was installed in a manner that pulled the fascia away and didn’t hold anything substantial on the wall. Basically it looks stupid and nonfunctional. Also had an instance where they hit my horse trailer and knocked it off its support block. They put it back on the block but now my screw jack is tight like the rod got bent. Other than that I have solar panels and some batteries and I’m just waiting to be able to use them.

Installation 1173

Installation of panels on back of house was great, people were excellent, polite, informative. However we have panels on front of house for years, 7 to 9 panels are not working . We have waited months for them to be fixed and keep getting excuse after excuse, everything on back order ( give me a break ) you suppose to monitor the panels. Somebody not doing there job.

So far good experience . But only time will tell. Christopher Johnson was great to work with, installation team were very kind and answered a lot of questions . But with that being said I still have worries about the true up bill. That’s why I say only time will tell.?

Sunrun my roof installation

Regional manager is Kip is great to work with. He understood my requirements and made it happen. Thank you Kip. Installation team is not with SunRun standards, they installed slowly and they are messy. They through all the sharp bolts and several parts and materials in my lawn around the house. My Tesla had a flat tire and we have to replace the tire and spent around $400 to replace it. Also the supervisor who came, explained the installation details. Some of them I don’t understand.

Only wish I knew this....

The sunrise business model is to turn your house into its own private utility. This makes you 100% solar. Instead of owning the solar and taking on a loan for it you are signing a 25-year contract with sunrun to be your electric power producer, or electric key if you so wish, and we'll pay them a monthly fee just like you would your regular utility company. The beauty here is that the price only goes up around 3 to 4% a year as is written in the contract. Although this is higher than inflation, it is lower than what I have been seeing in price increases through my traditional utility. So I bit the bullet at no cost to me. The only thing I wish I would have known was that there is a large backpack size unit, I forget what it is called, that needs to be attached to your house. There are also other laptop sized units, or maybe a little smaller, that have to be attached near the power meter on your house. So you suddenly have a whole bunch of equipment attached to your house and for some houses, like mine, it can look really messy. So I had to have them attach this one piece to another side of the house. I believe it's called the inverter. This is the largest piece. It's okay. But now I have this big box attached to my home. If you have solar on your house, you have no choice. Eventually I could put some hydrangeas there or some shrubbery to cover it up a little bit. Otherwise I think it's an eyesore. I don't know if that is a deal-breaker, but for some people it might be. If they had to put that inverter near my electric meter it really would have cluttered the entryway to my house and would have looked ugly. I would not have like that at all. So you want to talk to your guys who are installing it beforehand so they can give you options. If you have no options and you're only option is near your electric meter and you don't want clutter over there then you might have to rethink this. This is especially true for older historic homes, or very high-end homes that don't want wiring and piping exposed near their home.

So far, so good! Time will tell.

It took quite a while for me to finally commit to installing solar. I first needed to upgrade my roof after which I wasn't so anxious to spend a lot more money. But I did get quotes from several solar companies to review. I finally decided to go with Sunrun and a lease. My sales rep was in Utah, I'm in So. Cal. but I was assured Sunrun had local installers that would do all the work and start right away. First I needed a main electrical panel upgrade before the roof panels could be installed. I got a phone call from the electrical contractor that his earliest availability was in 2 weeks! Eventually as scheduled, 2 electricians arrived and quickly replaced my old box and ran a line through my attic. The power was only off for a short while and they made quick work, cleaned up and were done. They did a nice job and only took half a day? Maybe 6 hours? A few days later the electrical contractor came to check the job and walk thru it with the City Inspector via Zoom. I guess LA Inspectors are too busy these days to leave their offices? The sign off took maybe 15 minutes and when finished I asked how soon my wall would be repaired? He promised to send his stucco tech the following week. The stucco tech arrived and did his magic. He patched the wall, painted to match and cleaned up after himself. He also did a very nice job and his probably took the longest time, 6 maybe 8 hours. I was impressed. I took the first available date for the roof panel install which was that Saturday and sure enough the guys showed up in several vehicles and went about their work. They installed 21 roof panels, mounted the inverter and hooked up the electrical. They were all done and gone before noon. The shortest day yet. Over all, I think they did a good job, there was a layout issue that left a few inadvertent holes thru my new roof that they sealed and painted. I documented that incase there is any issue in the future, however. That was June, it's now the second week of July and I'm still waiting for Sunrun to schedule an inspection! I've been contacting Sunrun daily asking what could possibly be holding this up? The City Inspector won't even be visiting as far as I understand. It's just a matter of paperwork, so who is in charge of the paperwork and why isn't it complete? Once the City signs this off, then I have to wait for LADWP to give the final approval to energize the system, which I have been told can take the longest time. I'm hoping it will all be done before August. So, my comment about Sunrun so far is that their installation crews seem knowledgeable, conscientious, and thorough. But I'm not impressed with their satellite office coordination and scheduling. Why did I need to wait a week between installs and especially, why am I waiting now to hear from them as to when they'll schedule an inspection? I've been anxious to get the power turned on to see if it's all that I've been promised. But that is still one inspection and DWP approval away.

Original sales associate was the most helpful and insightful person we spoke to throughout the process. Customer service and details from project manager to on sight installer went down. Not very thorough with details. On sight installers were friendly, but project took longer than expected.

Initially, there were some issues with communication between myself, Sun Run and the HOA to gain approval for the project, but once the communication was improved by all parties, the process went smoothly.