Sunrun Inc.

Awesome job

Rick Carn is so helpful and knowledgeable! He explained everything! The process was fast easy and effortless! He is funny and respectful

Lack of service after activation

Before I sign up for the contract and paid $500 deposit, the salesman promised me for a $500 gift card and $5000 tax refund next year, but after the installation, they disappeared, the system is activated but no further service is delivered until they call me for a collection and threaten me to shut down the system, this company assigned the job to subcontractors, they dont even know anything about it, regret

Misleading

Beware. Sunrun sales representative very misleading. After signing contract, they asked for me to sign a different contract which had less solar panels. In that instance, I only generate 20% of solar energy if that. I did now know or was not informed that by significantly reducing the amount of panels, I would not be generating enough to obtain a savings. So now, I am stuck with no savings and paying a monthly bill to them. I tried discussing the issue with them and all they said was I signed the papers so there is nothing they can do. I am really upset that Costco allows them to partner with them. I will be also reaching out to Costco.

STAY FAR AWAY

Do not do sunrun!! They don’t act on their production garuntee I been paying still almost. Full price for PGE and 250$ a month for sunrun they are out to get your money I swear! U call customer service they have u on hold barely speak English u can’t understand them they for the last three times said they’re gonna issue a credit to my account they never do I’m still stuck paying full price PGE and full price solar it’s a whole scam

Tesla solar and battery backup

I think the local office is ok. They have tried to fix and will try again. The Tesla back up solar with batteries is itself flawed. I cannot access my app anymore. All I get is access denied. When I could access the app I could change the hours of operation for night time back up use.

How do I spoke to Chris in the store about solar, and he was very kind and professional, and I informed him that we currently have a solar system and it’s with sunrise. Keep up the great work sun.

I’m met Cris in the warehouse today and he’s very professional and kind. He offered a solar system, but I already have one with Sunrun. Keep up the great work Sun Run..

Experience with Sunrun

I had a negative experience with Sunrun, poor service, product defects, and unexpected charges, unhelpful criticism from their employees instead of trying to assit you when you have a complaint. Overall this was my worst experience of customer service, poor quality of product and unreliable information from their representative. I would never recommend this company to anyone and I would suggest no one gives them a listening ears.

Excellent services from beginning to end, they under promised and over deliver! Keep Raul great sales agent.

Misinformation

Still receiving Edison Bills due to misleading information from SunRun Representative regarding our Electricity usage would be reduced significantly. However, we’ve paid Edison it seems more than acquiring Solar. We weren’t informed that Batteries were also needed!!

Great experience, Ethan was very knowlegable and patient in explaining the service and process. Once the project started everything was done quickly and without issue, and Ethan was very communicative during the process.

Chris fader

Cris was very friendly and approached me in a very professional manner about solar system. I informed Cris that I already have one, and was very impressed with his presentation on the solar system and gave him five stars based on his professionalism and kind behavior.

Raul was very helpful with every step of the process!

Install review

5 star from start to finish. STarting with Alicia , she had all the answers for my wife who was very hesitant about the idea. Alicia is very passionate and knowledgeable about the Sun Run company and product. I was really impressed with the work crew who worked in the rain to finish the roof panels and the electricians putting the service in the basement, all in all a great team

Very professional and installed very professional

Sunrun Installation

Kyla was extremely professional at all times. She took the time to explain how we would benefit from the installation of solar panels and the advantages of the services provided via Sunrun. My husband was a hard sell and Kyla's patience and knowledge was always above and beyond. Thank you Kyla and Sunrun!

Very profecional and they are on time

Professional information

Sunrun installation crew allocated for my home was extremely professional and cooperative They finished the installation as previously promised in one day and left the premises spotless clean I highly recommend SunRun for any solar installation

Prompt and courteous. Jerry has been a big help.

Installation

The crew was very professional showed up on time. Discussed the project limited disruption of the day very quick install left no mess. Excellent job.

Very efficient and professional installation !

I received very professional service from Sunrun from the beginning to the end of the project.

They were all very professional and friendly

The representatives I had were excellent. They were constantly updating me on the project, providing guidance along the way. Always wanted solar so thankfully they were in my neighborhood.

Very good experience so far.