Sunrun Inc.

Just Had My Solar Installed

Had a great experience with my install team from SunRun. William was the site lead and was very communicative about the process and covered each step, to include expected timelines, throughout. Every stipulation my HOA required, William and his team took care of. My install looked clean and professionally done. I would absolutely suggest SunRun for anyone wanting solar and highly recommend William's team for their install!

Roof and basement leaking

They installed my solar panels and battery back up on March 7. Since then there has been a few days of rain. A water stain has since appeared on my ceiling and water was leaking from my electrical box in the basement. Its extremely hard to get ahold of anyone. They hire a third party contractor to do the work, and then avoid you at all costs. Super unhappy with my experience. Luckily I haven't done an inspection or finished the install process before I found the leaks. I don't plan on allowing anything to finish until all issues are fixed. Don't waste your time with this company.

SunRun- Down Twice a Year, Every Year

I am writing this to warn anyone considering Sunrun. My 66-year-old father was sold a 25 year lease with the promise that it would cover 80% of our energy needs. Instead, we have spent the last two years paying a $115-120/month lease for panels, inverters, and a battery that consistently fail, paired with a customer service department that actively avoids communication. This is my second review on SunRun, as they continue to show that they are inept in maintaining a functioning solar panel system, while still happily charging me monthly. The most glaring issue is that the system has stopped generating energy four separate times in less than two years. Each time, the system goes down during peak production months, and Sunrun offers zero proactive notification. If I didn't check the app daily, we would be paying for a dead system indefinitely. August 2024: System hit zero production. Sunrun refused to pause billing while the system was broken and wouldn't send a tech for over a month. December 2024 – April 2025: The battery broke. It took four months to get a resolution. July 2025: System down again. March 2026: System down yet again. There is a clear pattern where hot weather causes the system to fail, yet Sunrun offers no permanent fix—only temporary patches after months of badgering. The "support" is a maze of ghosting and redirects. I have had case managers (Mckaila B., Maria S.) hang up on me, ignore voicemails, and transfer me to hold lines with "90-minute" wait times. We only saw any movement on repairs after I filed formal complaints with the BBB, Solar Reviews, and the CPUC. The Bottom Line: Sunrun will lock you into a decades-long contract and then abandon you the moment their hardware fails. Do not let your elderly parents or loved ones sign anything with this company. You aren't leasing a solar system; you're leasing a headache.

Don't ever go into agreement with this company. They have agents of doom that lie to you, make you sign a contract, continue to hide the contract from you until installation knowing that at that time you can't do anything again. I am so disappointed right now.

HORRIBLE,, SOLAR SYSTEM

GOT MY CONNECTION LAST OCTOBER 2025,, THEY CAME TO MY HOUSE PRESENT TO INSTALL SOLAR SYSTEM FOR ME TO SAVE MONEY,, THEY CALCULATE THE HIGH USAGE OF ELECTRICITY AND AMOUNT OF BILLS. AS THEY EXPLAIN THEY WILL GIVE ME ENOUGH SOLAR AND MORE FOR WHAT I NEED, SO I WONT HAVE ANY EDISON BILL,,, EVER SINCE THEY CONNECT SYSTEM, I HAVE PAY THEM AND EDISON, I HAVE TWO BILLS , PAYING DOUBLE,, CALL COSTUMER SERVICE NO HELP,,,THIS THE WORST COMPANY TO DEAL WITH,, BEWARE!!!!!!1

Terrible company

My husband and I got solar from sunrun not even a year ago. Like everyone else we were told that with the panels we have we would not be paying an electric bill and would actually be selling some back to SDGE. NOT! Now we pay sunrun and SDGE. There are a lot of lawyers looking for these cases so I think we will do that!

Do not and I repeat do not work with them

I would write a comment But it would turn into a book of problems I've been having with them. They were great in the beginning and now I do not know what happened to them and I cannot express enough do not do not do not find a contract or work with them.

Solar Works if you do it right

SunRun was great and I’ve had a great experience with them and my Tesla Batteries. I would highly recommend SunRun and especially my representative Tyler Mickelsen. He has been amazing to work with and is always responsive if I need something. Solar is great if you do it right.

Get the right solar guy

SunRun is great, my salesman Tyler Mickelsem is absolutely outstanding. I tell all my people about him. If you need help reach out to him. He always answers my calls.

I would give negative 100 stars if I could, run fast!

They are preditory and lie about what their service offers, theres a 3.5% escalation in price for the lease, they dont help with repairs, they sell you systems that dont produce what you need, and screw over every customer. So many lawsuits against them, complaints to Attorney general (which they put in their contract you are not allowed to do!) Their contract makes ot so you cant hold them accountable because they are after your money and thats it! They dont care about integrity or their customers. Run far as you can from them!

Run from Sunrun!

We have had our system for 4 years now and it has been offline more than it has produced. It brakes. We wait for someone to come out and repair it. Months go by its fixed. I month later its broken again. Rinse and repeat. My roof leaks in 8 different spots and my panels over my porch broke loose in a thunderstorm six months ago and they still haven't sent someone out to look at them let alone fix them. A special shout out to Gabriel Thompson who has had our account for months now and is part of a "solutions team" who has done nothing. Not one phone call and a few emails to tell us she's "working"on the problem. I cant believe that a "Solutions Team" cannot manage to get someone out to my house, to fix my solar panels, that are in danger of blowing off, for the last six months! ABSOLUTE WORST EXPERIENCE AND WORST COMPANY EVER!!!

Sunrun

Chris went above and beyond to explain the service. Great job

Sunrun Solar review

Kennady Mott is our Energy Consultant for Sunrun. Kennady has been nothing but very professional from the first time she came in our house to present the Sunrun Solar System to us, through the installation process, which our solar system, was just installed in the past two days. Kennady's customer service has been top notch and she gets back to us immediately unless she is with another client, and then she gets back to us as soon as she is done with that client. I highly recommend Kennady Mott and Sunrun for your energy consultant. Kennady is the BEST!!

Horrible customer service

I called during high winds as I could hear something flopping around on my roof. I have no way to see the top of my roof to know what is happening. I called and was told they could send someone out and I would receive a call. 3 hours later I called back and was told No one was coming and they didn't have an emergency team. I asked to speak to a supervisor and was denied. I was then told they could send someone to check it but if it is not the panels they would charge $560. So they do have people to send!

Ongoing Issues

Where do I start… our initial rep was great through and through. Once we signed the contract and started the process is when things fell apart. There has been nothing but communication issues, scheduling issues, leak issues, and system issues. There has been multiple occurrences on all of these issues, it’s been so exhausting and time-consuming to deal with it all. Anytime I hear someone is looking into solar I highly recommend them against sunrun. At this point we regret getting solar.

Customers aren't important

Our system stopped operating due to a mechanical issue. Our contract includes monitoring services by Sunrun, and according to their own staff, their system detected the issue in June 2025. A case file was opened but never assigned to anyone. Because the issue was not addressed, the system shut down completely in August. I only discovered the problem in December when I checked my Edison true-up bill (our cycle runs August–July). The bill was extremely high, more than I’ve ever paid in an entire year. When I contacted Sunrun, a case manager found the original June notification. They scheduled repairs (which took about a month), and I was told to contact billing afterward to request compensation. It is now March 2, 2026. It took two technician visits to get the system running again, and I have been paying high Edison Tier 2 (or higher) rates for six months without solar production. Sunrun’s compensation offer was a $75 credit and waiving the repair fee for their own system’s mechanical failure. When I questioned why monitoring did not prevent this, I was told that monitoring is only a convenience and that I should be checking the app daily myself. Because I did not notify them sooner, they claim they are not obligated to compensate me, citing contract language that production is not guaranteed. To be fair, I did not pay Sunrun during the months the system wasn’t generating. However, I incurred significantly higher SCE electricity charges as a result. I accept responsibility for not noticing sooner, but having a monitoring service in my contract, only to be told it’s essentially my responsibility to monitor daily, feels misleading and demonstrates poor customer service.

Deceptive tactics poor customer service

I had two competing solar companies and I must say I didnot adequately research Sunrun. ISSUES 1-They didnot upgrade my electrical panel as promised and I was charged for it. There were two spaces in the braker box which they utilized. 2_They cut a hole in my wall above my water meter which they have not yet repaired its been four months. 3- Very poor customer service little or no response 4- No actual savings i am paying more money to Sunrun with no savings on my electric bill Donot use this company

Sunrun Solar

Carla Griswold was amazing so helpful and very knowledgeable. I will refer her to everyone. The installers did a great job too. I love my Sunrun Solar

Horrible Experience

Dear Sunrun Team, I am writing to report a serious issue regarding the solar panel system installed at my property. When we first met with your sales associate, we were told that Sunrun would install a system designed to cover approximately 96% of our electricity usage. This was based on a proposal of 18 panels with an estimated annual production of 9,300 kWh. However, the utility company later informed us that the maximum allowable annual production should not exceed 8,100 kWh. As a result, Sunrun reduced the system to 14 panels, stating that the revised system would produce approximately 7,500 kWh per year. After the township inspection, the final rebate documentation clarified that each installed panel produces only 410 kWh annually. This results in a total system production of approximately 5,700 kWh per year—covering only about 70% of our electricity usage, not the 96% originally promised. This discrepancy is significant and does not align with the expectations set during the sales process. I am requesting a prompt review of this matter and a resolution that reflects the original commitment made to us. We addressed this matter with our sales representative, who informed us that she would contact her manager and get back to us. unfortunately, since that conversation, we have not received any updates, and the issue remains unresolved. We kindly request a prompt response and a clear explanation of the situation, as well as next steps to resolve this matter.

Deceptive Sales Practices and Poor Customer Service

We were told verbally by the salesperson person that our monthly payment would remain constant for the life of the contract. Then we had an increase in the monthly payment in December. I called to complain and was told the contract specifies a 2.7% annual increase in the monthly payment. Unfortunately, we did not read the contract thoroughly because we believed the salesperson only to find out later that he lied. Their customer service also sucks. I made an appointment with them to remove the wire cover at the bottom of the panels because it hold leaves on our roof. They never showed up. When I called to find out why, I was told that the appointment was canceled internally (without notifying us) and that they would only consider coming out if I send them pictures of the problem. The panels are 27 feet above ground level. In essence, they are asking that I risk my life to get pictures before they will consider coming out.

SOLAR PPA SAVED MY MORGATGE

I paid $675.00 a mounth with National Grid. With sunrun solar POWER PURCHASE AGREEMENT I pay only $275.00 a mounth directly to sunrun solar Thank you sunrun solar for the $440.00 a mounth savings in my electric bill and battery back up for cloudy days and night time and still have power when my negobhood is in a ROLLING BLACKOUT!

Autopay

Company offers autopay. I choose to use my credit card, which they said was okay. After I received my monthly bill, I see I was charged a a "Loss of Autopay Discount" - $7.25. This was added to my usage. I called customer service, which was an awful experience. I spent 27 minutes talking to a customer service rep., to which he could not rectify the issue. I had him cancel my autopay and re-enter my credit information into their system. Again it did not work. I asked to speak with a manager, and after 8 more minutes I gave up and called back. Then another customer service rep came on the line, and I asked to speak with a manager. Another 8 minutes later, a manager spoke with me. Telling me, I had to give them access to my bank account to charge the bill. NO ONE gets access to my bank account, that's why I use a credit card. After installation they tell me this. This is wrong. If I could have it removed I would. I hate being SCAM.

Very easy

It was pretty easy and simple, once it was explained it was a no-brained. I have a small roof so I still have to pay a portion of my power cost to Eversource but it’s still cheaper! Also I love my battery :) Only complaint was the sales rep was a bit of a weird dude.

Residential Solar

Had solar placed on my home and it was an easy process. I love feeling like I am doing my part with green energy.

Stay Away

I deeply regret choosing Sunrun. After Sunrun installed solar panels on my home, we began experiencing a roof leak that did not exist prior to their work. Despite multiple repair attempts by Sunrun and their contractors, the leak has never been fully resolved. Each time it rains, the leak returns — causing ongoing interior damage and stress. What’s most frustrating is the lack of urgency and accountability. Communication has been inconsistent, follow-ups are slow or nonexistent, and repairs are treated as “temporary fixes” rather than real solutions. During active rain, water continues to enter my home, and we have now discovered mold forming on our ceiling as a direct result of the unresolved leak. I have had to escalate this matter through formal complaints and mediation just to get attention. No homeowner should have to chase a large company this hard to fix damage caused by their installation. Sunrun markets peace of mind and professionalism — but my experience has been the opposite. If you value your roof, your home, and responsive customer service, I strongly recommend doing extensive research before signing a contract with this company.