Sunrun Inc.

Running into the sun with our money

This company is the biggest cancer I've ever seen. Company can't get shit right. Avoid like thr plague.

Buyer beware

BUYER BEWARE - Our system had been down for months SUNRUN have consistently let us down, from Customer service who don't reply on time to technicians who just fail to show uop and reschedule multiple times! We mad the big mistake of trusting them - If I could give them ZERO stars I would - BUYER BEWARE - if your system goes down and and youve spent multiple tens of thousands to install it then you'll likely be getting HIGH electricity bills and SUNRUN will not care! you'll be on your own - BUYER BEWARE - do NOT use this company!

Misleading , cost more , not save anything as their promised

Very bad services , they just want to trap you in contract , end up you paid more , Sun run keep nailing customers with the contract instead to help you to lower the cost , they just try to pushing you to buy another contract , Misleading customers at the beginning , Deceiving customer

Have been with sunrun for 3 years , saves a lot of money especially in the summer time

Quick,Efficient, and Communicative

The team showed up this morning early. Great communication.Started on the panels layout. worked efficiently all day long. Very organized, extremely efficient and provide a great information throughout the whole process. lEven went above and beyond when I had certain questions about my about my new system. If I could rate them a six or higher. I would but they definitely earn their five stars and made it look easy.

Two no show no notice appointments

Twice I was given 5 hour windows to reinspect my solar panels after roofing work and both times I was stood up and only found out after calling in. I’ve lost over $1000 in income waiting for a technician. For my second appointment I called two days prior and she put notes to call me the day before if they couldn’t make my app and to call me an hour in advance, when the window was almost up I called in and found out it was rescheduled for the afternoon. Unbelievable lack of consideration for a customer’s time

Referring

I’ve had Sunrun for 10 years now when I signed up with them they were called sungivity that company went bankrupt n bought by Sunrun who offers a $500-$1000 referral incentive I had my son fill it out him an his wife decided to go with them after already speaking with a different company just for the referral incentive n after a rude sales representative I never received my referral money there excuse was his wife name was not on the referral card

bad service

what ever you do DO NOT sign up with Sunrun terrible service and no guarantees that the equipment will work I had 3 outages and 3 times the battery back up failed and they would not pay for my losses stated that in the contract it says no guarantee for the system to work cant get customer service to help and they make appointments 2 weeks out never same day or next day

Solar Appreciatin

Gregory Cates is AWESOME! Very friendly , customer service interactive and very knowledgeable. He’s a valuable asset to your comoany

They dont pay their referrals

Trying to get your referral reward from SunRun? Dont count on it. After numerios calls and a lot of time on the phone I still haven't got my referral. I should have learned after the 1st time I did a referral and didn't get the $500 I was promised. Now a second time I was promised the $500 referral verified everything again and I get, well open up a ticket to get that to you. 4 months later still noting. Just know if you refer Sunrun dont expect them to follow through with giving you the referral money.

Battery replacement

We’ve bought the solar panels and battery about 8 years ago. Did I tell you we had to replace the battery 4 times and each time was taking almost a year for the replacement? At least for the first 3 times we’ve got some money back to cover part of the loss. Last time when they replaced it.. was taking about 14 months of back and forth emails, and we’ve been told that the loss will be calculated at the end. When we finally got the battery, the Customer service Manager Joe McDaniel, told us very dry ‘the company policy changed and we do not cover the loss anymore’. So everything is on you, as customer even if the battery is still under guarantee. If I would go solar again I would not go with them. Our battery just got out of guarantee and out of 8 years we used it less than 4! And looks like it’s on your expense! Of course they don’t hurry to replace it! Is nothing to loose on their side!

The workers on the crew thunder were amazing

These guys and girls worked hard. Got the job done even with not the best weather. I highly recommend thunder to anyone to anyone. STEPHEN runs a good crew.

Bad service and broke there end of the contract

They are currently trying to sue us because we haven't had the panels up in a few years before the end of the contract. However when you go to cancel they won't get back to you and won't help you fix your problem. We had to pull an insurance claim out raising the premium on our home all because these idiots don't know how to make a fair contract and now they are trying to take us for everything we're worth. TERRIBLE COMPANY I hope they get more competent people to take over or abolish this shit company immediately.

7 months after full payment and not a kilowatt of solar energy

The process of installing solar with Sunrun began in septemper of 2024, full payment to Sunrun ($46,000) was made in september of 2025 and here we are in April 2026 and not a single kilowatt of solar power. Completely unacceptable business practices, incapable of getting of completing a job in a timely manner. Extemrely frustrating and disappointing. I do not know the system size in kilowatt hours but put in a figure to be able to send this message

Recommend

Chris . F from sunrun very good.

When you see this company listen to half of their name and RUN

System fails once again, battery literally melted from the bottom and took months to replace, no show appointments and months to fix, I turned off autopay when I seen their system fail and here we are. After all that time they want me to backpay them 820+ for the 4 months of no batteries and they said my panels worked so I owe them for service, they’ve offered $200/ I rejected and now $400 final good will offer which I’m also rejecting. If you’ve read this far congratulations, now I’ve been through this with them before where my bill racked up to over $1200, yet those case managers credited the account and got me back to fully operational before, I’m not sure what happened in the years following but it seems their customer service is depleted and they just threaten you and bombard you with automated calling systems and now I’m apparently past the point of payment where I’m tinkering on the verge of disconnect which is their next plan of action. They finally replaced the battery which melted with THE SAME BATTERY TYPE but this new battery is just the old model with a metal bottom now so you CANNOT SEE IT MELT this time but its inevitable that it’s going to fail again, but it will take longer to detect as it’s not visible to you anymore. I also am aware now that they employed the salespeople at the time of sales to push these LG BATTERIES even though they knew it was a failed product and I know this because that salesperson quit because he couldn’t do it to us and maintain integrity within our communities and has told me this post employment. Sunrun is such a failure of a company that locked so many people into horrible leases and lacks accountability and integrity, as a business who is monitored by the BETTER BUSINESS BUREAU it amazes me that they still are able to operate in 2026, I’d be ashamed to wear the uniform and noticed they no longer stand in Home Depot and Costco to get people locked into their horrible business and failure of products and equipment.

Horrible Service

If I could get this company, a zero I would! They convinced me too invest in solar panels and that they were the number one company with great support two years later my roof leaks profusely and I have three professional contractors that proved it was because of a faulty installation. It’s been three months and I cannot get anybody to help me. They won’t even remove the panels so that I can get the roof repaired. I am so disappointed that I ever got solar panels. Much less chose Sunrun. The bill did not save me any money at all as they only divided up the average and now it seems to go up every year complete waste of time costing me now over $50,000 and still climbing

Please contact me at 617-837-1099

Very dissatisfied with Sunrun

We had a very disappointing experience with Sunrun and would not recommend them. We were promised a $500 referral credit for referring a family member. I referred my brother, who completed installation, and the referral was later denied with no clear explanation. My mother also referred me and was denied her referral credit as well. This feels very misleading. The installation process was also problematic. Our system failed inspection because required components (including the car charger discussed during setup) were not installed properly. After that, it took months to get the system turned on due to poor coordination between Sunrun and the city inspector. On top of that, we are now paying more than we were before going solar, which is the opposite of what was represented during the sales process. To make matters worse, we recently had another solar company review our system and learned that we were given one of the lowest-tier battery options without this ever being explained to us. Customer service has been dismissive and has not offered any real solutions. We have filed a complaint with the Better Business Bureau and are still hoping for a resolution, but based on our experience, we would strongly advise others to be cautious.

Would not do this again

Sunrun is the worst. First and foremost the friend who referred me has been unable to collect her referral money because they claim I didn’t refer her in time. But I had given her name to our salesman, Chris, when I signed up. Next, there was a delay in permitting, which is their responsibility, not mine, and the system didn’t turn on until September. My winter PG&E bill was about $400 monthly IN ADDITION TO my SunRun payment. Finally, I changed my payment date and was not told that the system would always show a past due balance. Which it now does. Despite my having paid them every single month. I can’t wait to move so I don’t have to deal with this company.

Terrible customer service

There is clearly an issue with my system. My recorded generation accepted by my electric provider has decreased by 65% between 2024 (avg production of 1452.5 KWH) to 2025 (avg of 516.42 KHW). So far in 2026, that average has gone down further to 467 KHW. Sunrun did not seem willing to help, they indicated basically there was nothing wrong with the system (numbers don't lie), and now I need to initiate a form which basically requires me to relinquish any and all legal remedies except arbitration if a dispute arrives. Further, per Sunrun's monitoring, my system is meeting expectations per my contract, so I will not be eligible for any reimbursement. However, my electric provider bills have gone from an average of $20.19/month in 2024 to $269.72/Mo in 2025 (more than 10x increase). My electricity requirements have increased as well (avg. 1431.9 khw used in 2024 vs. 1756.08 khw used in 2025), but that change is only a 23% increase, and should not result in a 10x increase in my electricity bill. Sunrun is not providing this customer the service it promised.

Terrible Experience with Sunrun

I have been a Sunrun customer since 2021. We have had issues and concerns with a number of customer service and overall technical performance areas. Recently, we had our Tesla battery which was purchased from Sunrun with our Sunrun system completely die in less than five years. This problem was exacerbated by a supply chain issue. But over the course of my conversations with Sunrun I was repeatedly told this is really not a Sunrun issue because this is a Tesla battery and it is not the company's responsibility. This became the overall theme with everyone from untrained and unknowledgeable reps who lacked any empathy for the situation to people at the top that proved to be snakes. One of these people, Joe Nath, a top customer realations employee said that we would have a conversation about compensation, which he said was owed to me for the technical issues and the way I was treated as a client. Speaking with Joe last week after the new battery was installed, he determined that he could give me no more than $150 dollars for my trouble and time. I called this amount insulting and to date have not accepted the check from the docusign documents given to me to absolve Sunrun for their issues. I have had solar with small companies like Apex in New York. Their customer service team was amazing, attentive, and empathetic if there ever was an issue, which was rare. Sunrun, one of the largest solar providers is a completely different experience ran like the people that represents them, shady and incompetent.

Pays Employees Practically Nothing

Avoid Sunrun. All your money goes to the execs for mediocre results while employees need 1-2 other jobs to stay afloat.

Tony Ricketts was excellent. Very well knowledgeable about everything. Made sure we understood everything. Always available to help with questions. Well mannered and easy to talk with. Checking in with us often. Couldnt ask for a better Sunrun manager. Will highly recommend him and Sunrun to others.

Account Transfer

Apparently Sunrun bought out my contract through my original solar company, however, they could not locate my account. Turns out they put my account with my husband, under my mom's name and at an address she doesn't live at. My unit hasn't been working for months and I was frustrated the first time I called that I just left it since it was Winter time. Today, I called, I could barely understand the gentleman helping me but still cannot understand how two accounts got lumped into one and they aren't aware that my unit is down and not working? If you're going to purchase another Solar company, maybe you should make your new customers aware. Now I have to sign documents for them to separate the accounts? None of this makes any sense, not to mention I am in AZ and this wasn't a state option when leaving this review. Beyond frustrated.