Sunrun Inc.

The crew showed up right on time as I was told, and started working right away. And when the job is done, they cleaned up everything around the house and I couldn’t find any debris at all. I was very impressed and very happy with the who process. Thank you Sunrun!

They were wonderful efficient and left no mess . Very polite , and explained everything clearly before starting . Thank you to Scott and the weekend warriors .

DO NOT BUY ANYTHING FROM THIS COMPANY

It’s been about eight months since we got the roof because they sold the solar panels they sent twice people to try to fix it made it worse Could not fix it then send their outside roofer to check it the roofer WHO THEY SENT said, because they drilled holes and the underlayment was too old, which they should’ve checked as part of their inspection before they put in the panels. Which we could have the roof done first before we did the panels now they WILL NOT FIX ANYTHING!!! DO NOT BUY ANYTHING FROM A COMPANY WHO WILL NOT TAKE CARE OF THEIR MISTAKE!!!!!

TERRIBLE COMPANY!

PLEASE DO NOT HIRE SUN RUN! The entire company is a mess! They did not install the underlayment and the tiles back on properly which lead to a leak. The leak caused a lot of water damages to our home in various areas to the point where the bathroom ceiling collapsed! I had to pay out of pocket for an emergency tarp (which btw is not cheap!) because we could not get in contact with Sun Run! It's been almost 3 months and we still have not had any repairs done even when an inspector finally came out and had admit fault! We can barely get anyone to pick up our phone calls or even call us back when we leave them voicemails. We write emails to them daily and still barely any help except that "they are working on it and they are escalating the matter..." Our case has been shuffled back and forth between different Sunrun employees/case managers and they either don't know what is going on or say the "case manager is out of the office and will return our phone calls," but obviously they do not call back! We have documentation on everything and have photos as proof. We even hire a lawyer to write up a demand letter to fix the repairs and it was sent to their legal counsel, and yet NOTHING! I feel like I've exhausted so many avenues and nothing has been working. Recently, I filed more complaints via BBB, CSLB, and wrote up negative reviews across their social media pages. I am tired, frustrated and stressed on this ongoing matter. It has taken an emotional toll on me. I want to make sure no one else has to go through the same situation as us! RUN FROM SUN RUN! AVOID SUN RUN AT ALL COSTS!

Worst company ever BEWARE!!

From the beginning I was lied to, coerced, and taken advantage of and it continues 4 years later. I’m not going into details, but buyer beware!! They are manipulative and say whatever you want to hear to get money out of your pocket. If you’re smart, buy the system outright from an actual solar panel company. Sunrun does not provide the installation, they use local solar companies. Their customer service is nonexistent, unless you’re going to be charged for something. You have to go through them for everything and they respond when, and if, they feel the need to do so.

Harassment and unable to explain system

If you are late on one payment they will call you two times a day every day after 1 day of just being late. If you answer they lie to you about fixing an issue if you pay X amount and then not fix it. They clearly test the boundaries or outright break the Fair Debt Collections Practices Act. I didn’t sign up for solar power since I wasn’t the original owner. I had it transferred to me. If you have questions about how the system works they don’t understand it nor can they actually explain it to you. The system cost more than what I use in electricity. So covers cost of my electricity but paying twice for solar. Prior owners were inbreds so not shocked they fell for their BS. Do not do solar with SUNRUN. Literally in the name…. Run from them. Plan on buying out my system.

Salesman was a lier

Salesman mad it sound so great I would never pay electric bill and I’m only leasing so I can get them removed any time for a fee of 500 not true !!!! I’m saving for retirement so I thought this would be great nope I’m paying 100 dollars more for electricity!! We called salesman it of course he not calling back we are on our 3 month panels only saved us 31 dollars !! Hoping in time it will work out but I do t think so .so don’t do it

roof leaks; solar turned off pending meter upgrade

I purchased a home solar system from Sunrun in California in 2016. At that time California was in the midst of a severe drought. When we finally had rains in 2023 I noticed multiple leaks in the roof. The roof had been replaced 1 month prior to installation of the solar system. The roofing company reported that roofing tiles had been damaged (presumably during solar installation). Sunrun sent out a technician who did not remove any panels for inspection underneath and had nothing to report. The Sunrun liason never responded to multiple emails and phone calls. Now I noticed that the screens are blank. Sunrun customer care said the network had turned off the solar pending meter upgrade. I was informed that an email had been sent requesting a signature for a meter upgrade. I never received such an email. The agent was unable to tell me when the email had been sent, when the solar was turned off or when the last production had been. The agent then emailed a request for a meter upgrade. I signed it but certainly hope it does not take up to 45 days as stated in the contract for the solar to be turned on again.

Sunrun Ghosted us and then demanded money

Sunrun installed panels while I was away. There was no follow up explanation of next steps. I tried calling the office and was told I would be called back by the staff managing the account. I haven't heard back. Following that, I received a letter from Sunrun demanding the full cost of the installed panels $70,000!!! which was due immediately. I am completely lost and do not understand the implications of this whole saga.

Terrible

I signed up with Sunrun for solar energy on my house. After the first year, I have paid more for having solar then without having solar. Sunrun provided me detailed analysis of with and without solar which i will provide. The first year with Sunrun i paid 958.60 and without having solar it was 734.92. My bills have been an on-going issue due to the fact the Sunrun rep reported i will not have a TECO bill (TECO is the energy company) which has been a complete lie. On top of $85 dollars, which is depending on the year due to approx. a 2% escalation clause annually, I'm receiving very high TECO bills on top of the Sunrun lease bills. I have called and emailed many, many times which i do have documentation of. As of recently, I was recommended to have trees down in front of my house. Approx. 07/2023 had all the trees removed which was recommended., which cost me about $1000. They've had technicians come out to my house and do audits, I’ve had discussions with managers, salesman, customer service agents...etc. In February 2024, I have been discussing with a Regional Manager, Calvin Davis (calvin.davis@sunrun.com) the issues and he admitted they have not put enough panels on my house. I am not receiving enough energy. We were responding through emails, phone calls and recently a brief text message by Calvin. Like usual, He has no longer responded to phone calls 2x this week on 4/22/24 and 4/25/24. I have multiple call logs prior to Calvin and email chains of lack of response or no response. This has caused a huge burden on my family financially. We were misled into believing we were going to be receiving a product to save us money but has cost us more. Every month my wife and I stress about the bills. Sunrun has not followed through on their promise nor have tried to resolve anything.

SUNRUN

The worst company out there, customer service is not good. The system is broken and no one cares, they are just a scam. I now pay more than without a solar system.

Bill Irons

Bill is the best! Loved working with him. He made sure we understood everything about our Sunrun Solar plan. He is very responsive to any/all questions. I have recommended multiple friend to Bill and all of them are very happy with Bill. Thanks, Bill!

Two guys show up all excited about providing me solar. We agreed they would come back with a proposal. They do not show up. I reach out to them and they do not respond.

Sun run complaint

My cousin had sunrun installed. In 2019 And has had nothing but problems with it since it was installed with leaky roofs, people not coming out to do the proper fix getting somebody to contact her regarding it. She is now contacting the Attorney General and Call Kurtis at CBS channel 13 in Sactamento and having a private investigator look into the company and these issues.

SCAMMERS!

Sunrun’s sales rep Kyle Marshall lied to my face! He assured me that if my roof is old Sunrun would replace it at no cost to me prior to the installation of solar panels. Based on this assurance, I signed a contract that same day. A couple of weeks later I received a report, stating that my roof is good. Now, only a few months later my roof is leaking! I have reports (with pictures and drone video) from 3 accredited roofing companies who clearly show that the roof has multiple cracks, missing and broken shingles, exposed roof nails, there are numerous spots with algae and moss, indicating that the shingles are letting water get through, etc. It is absolutely clear that the solar panels should never have been installed on a roof in such conditions. I have exchanged several dozen text messages, emails, and phone calls with Sunrun’s so-called “customer support” who are openly rude and unhelpful. After 3 weeks of daily messages on my part, a case was finally open. The case manager, Judith Jordan, had the audacity to tell me that there is no leak in my home! Even though I have proof to the contrary from 3 roofing companies! Now Sunrun wants to charge me to remove the solar panels; panels, which should not have been installed in the first place! I have spoken with several other families in the neighborhood, who have signed with Sunrun, and they all confirm that the same has happened with them – the sales representatives would offer to replace the roof and even cut down nearby trees to maximize access to sunlight, but once the contracts were signed, none of this has been done. This is a clearly established pattern of misrepresenting their services. Additionally, Sunrun ignores / doesn’t warn the property owner of the poor condition of the roof, because later, when damages occur, Sunrun can charge the house owner extra for removing and reinstalling the panels. This is not simply negligence but an intention to defraud! Frankly, it borders on extortion! I am filing complaints with the county and state division of consumer affairs, and with the BBB. Sunrun’s dishonest and predatory practices, and abusive behavior to their customers should not be allowed to continue!

Highly recommend

Sales Rep was great. Very professional and knowledgeable. Great communication I always knew exactly what was happening and what the next step would be

Josmar Miranda did a fantastic job he is very nice and explained everything in a professional manner I would recommend him to my co-workers the crew point break is excellent I give them 100 across the board Sunrun is very fortunate to have such a great team.

Roofing

Not a good experience overall had lots of problems. They gave me a quote to roof my house but not the whole thing and don't make that clear what's so ever. Not only that thier roofers damaged the part they didn't roof and I now have a leak. Do nor recommend this company at all will infante be telling people from here out to go elsewhere. Smh.

Sunrun Solar

Awesome to work with Jimmy Rivera from Sunrun. Very efficient and knowledgable. Great prices and prompt service. Would highly recommend Jimmy from Sunrun

Installation

Greg, Shaun and Tucker were here at 7:30am ready to install my solar panels. Me being in construction I look at safety and these guys get a A+. Ladder was tied off and 3 rungs above the landing spot. Caution and Danger tape was up and cones. The 3 of them answered any question I had. They were very professional and would definitely love to have them back.

Mrs. Gonzalez

Panels was put on in timely mater however was told only will have one bill that will be sunrun solar panels and for that reason sunrun solar panels will be high. Now I’m paying the Atlantic City bill plus the solar panels that is more than my regular bill. Plus just was told of power goes off I will stay without power too. Not the truth and bad customer service with lies and lies just to get people.

Employee stealing

On Thursday a technician came to our house to install the motherboard and smoke detectors. I was alone in the house with the family dog, so when the technician came into the house to install smoke detectors inside I had to stay downstairs with the dog to keep him out of his way. The tech couldn't have been inside for more than 10 minutes, but later that day I found my nightstand had been searched and $300 in large bills (tucked away in case of emergency) was gone. The technician rifled through my stuff and stole from me.

Great professionals came in an out fast and respectful.

Todd Thao Chung was my sales consultant. He was great. He speaks Vietnamese so that helps me a lot. I’m signing up another home with him and Sunrun solar.

They always have a lame excuse

Today I realized I was not producing power because a breaker had tripped. This happened last year and it was 3 months before I realized information was not being sent to SunRun or PGE. Today while checking my activity, I noticed no stats since 03-13-2024. I checked PGE site and no power was being reported. I went online and chatted with SunRun and a very polite women chatted with me. First she asked me to check my control box to see if there was a green light on. My box only has three array breakers. We have an electric meter like a typical utility meter below the solar control panel. It was dead with no production registering. I flipped the three breakers off and back on. Still nothing. Next I opened our service panel for the home and noticed the SunRun breaker was tripped. I turned it back on a production resumed. I explained that to SunRun and was told they could not come to my house for a 9 days. The fact I had to tell them confirms they do not monitor production. They didn’t do it when i wasn’t producing for three months so why should I expect them to do it now? I pray for the day my solar lease is up and they get out of my life for good!!