Sunrun Inc.

Panel installation

They were very courteous and knowledgeable about the process and product.

Professional installers, nice and well spoken. They did a neat job.

Great

Install was quick and efficient. Can’t speak yet on system itself, but the crew was pleasant.

Biggest scam out there ! They don’t give enough batteries & they say they give u more then u need lol lies and never mentioned a back up battery and that’s not to mention the back up abbyery I’ve been having issues w them since day one & now Gilbert won’t answer my calls … don’t do it

Solar Celebration

Have had an awesome experience with Sunrun. Met with four professionals from the company and they have all been amazing. Just had my panels installed today. Quick & easy with no clean-up required. Panels will be operational in another 10 days.

Sunrun

Nam’s crew was efficient, the installation was quick and they were on time

Personable technicians, dreadful customer service

When approached by the salesforce, we were told that if a panel wasn't working or had been cracked by a falling branch, they would know IMMEDIATELY and automatically send someone out to fix it. Over the summer of 2023 our electric bill was high, my spouse thought it was due to using the air conditioner. In September we were contacted by Sunrun telling us our system hadn't been working since May 14, 2023. A technician came out and said a part had to be ordered. He made a point of saying when it was fixed, we should ask for a credit for the months we had no service. The part did not come in until mid December 2023 meaning we had no solar service for seven months. After asking for a credit and getting a run around from one Customer Service rep to another they agreed to a three month credit - not seven. So what happened? They not only took the payment from our checking account, they reduced the credit by the same amount! I had to call several times and honestly, no one seemed to understand why pulling 113.00 dollars out of our checking account AND reducing the credit by the same amount was double billing. My husband died recently and now they are claiming there is a problem with checking my credit. I have a very high credit rating. Every credit card, bank, phone, utility, cable, wifi company immediately changed to my name - except Sunrun. Now I am waiting - was told they are having "trouble" with their site. If their Customer Service was one quarter as good as their technicians, I would be a happy customer. It has become clear why the repair tech reminded me TWICE that I would have to ask for a credit - he knew - and even then, it was not for the full time I had no service. Extremely disappointing.

Good overall, but...

Something to remember when you purchase a solar power system for your home from Sunrun: You will NOT take advantage of your system's full potential. My solar system has surely made a difference on my energy bill. However, Sunrun customer service is really poor. My system was installed less than six years ago, and it malfunctioned twice. In both cases, Sunrun determined the inverter needed to be replaced. The problem is that they will take their very sweet time to visit your home and do the repairs. The first time, I had to wait 1.5 months. The second time, it took them 2.5 months to fix the system. In the meantime, while you wait and they keep rescheduling your service appointment, you will again pay the full cost of the corresponding energy bills. They will even tell you on the phone that they will compensate you for the foregone production when they inform you that your service appointment must be rescheduled because of an "emergency," and you try to explain to them that it's completely unacceptable to wait for so long for a repair. They won't refund you, most likely claiming that the total production of your system since installation has exceeded the guaranteed minimum, which is typically true. However, while your system is broken and your energy production is zero, you keep paying your loan on something that does not work. I guess it's a strategy: In the first place, they claim that the system can produce much less than in reality to convince you that you need a larger system upon purchase, and then they play with the guaranteed minimum level of production they state in the contract to avoid refunding their customers when the system does not work for very extended periods of time and they do nothing about it.

Miss lead and over selling sales person

We have had this system for 6 years and it sucks. Under produces poor insulation and the salesman way over promised and over sold their services. We have to have our panels removed due to a roof replacement. $8100. Absolutely crazy. Then if you chose their service or attempt to hire a 3 party they make you sign your life away and forfeit your right to any legal action and warranty. And you’re going want to test the warranty cause the equipment SUCKS. Customer service is non existent. They collect money quick and answer questions and have you sign your life away to make them more money. But that’s the end of the line. Stay far far away

CROOKS

They are very misleading in fooling homeowners into those loans. DO NOT, I repeat DO NOT believe them when they tell you that solar panels increase the value of your home. Or when they tell you that you can easily transfer the panels to new owners if you decide to sell. Actually, most buyers NEVER assume the payments and SunRun will put a lien on your house that you have to pay at closing. They are crooks as we never knew the actual dynamics. These panels add zero value to my home, in fact, they are taking $33k out of our pocket. RUN don’t walk away from SunRun. Kick them off of your porch when they arrive!!

Scam artists at work

Please be careful. Sales reps of any kind can do whatever they want with your contract for financial gain. This includes adding things you don’t need as line items. Don’t be swayed by the nice guy routine, and constant pushy tactics to convince you to sign. They are just looking to make a profit at your loss. Good product? Maybe. But at what cost? Research your sales person online. Did they ask their supervisor to help you with something? You sure he’s not THE supervisor??? I did not go with SunRun because I was smart enough to know that something was wrong and I researched the truth about the supposed “extras” and the rep himself. (His own LinkedIn page gave him away! He was the top supervisor!!!!). When I canceled my contract because of things above, I discovered later that my sales rep never actually canceled it. Permits were pulled. I reached out to him to be sure everything was canceled. He tried to guilt me, saying he would be held responsible and would have my permit fees taken from his paycheck (lie) and that my permits couldn’t be changed for six months (lie). At my request my town canceled the permits the next day. Turns out, this is common in the industry. A good company will help you get solar with no strings attached. The price will not magically go down. What they quote you, when they quote you, will be accurate. There will be no additional line items. They will take their time and not push you. No additional cold calls to your house to “check up” on you(r decision). They will pull permits when you say it’s okay and it will take awhile. The truth is that solar panels will cover most of your electric bill and sometimes you will still owe money to Eversource. It takes a while to collect energy to the grid. SunRun will oversell you panels so you will pay them heaps of money for energy you don’t need. The panels overproduce which you may think is great, but you actually are paying for it either way! This is actually illegal in CT. Bottom line? Do your homework! Don’t believe everything they say. SunRun has some wolves working for them, in sheep’s clothing. This I can say with confidence.

Panel installation

The installation team was polite and respectful. Once panel were installed for a few days, it rained heavy. Unfortunately, now we have a roof leak and dealing with this issue after installation. We have water leaking into a coat closet and mudroom. Currently, we are waiting for a response from Sunrun and concerned about all the rain we've had and expecting. With rain, we've had leaks. We have sent in several photos and hope to have this problem resolved as soon as possible.

We inherited this system and we were promised lower monthly bills and we would not have a big bill to pay PG&E. All lies. Sunrun monthly billing has gone up every year abd our PG&E monthly bills are in the hundreds. At the end of the year we end up with a yearly upcharge in the three to four thousand range. Making our yearly expenses in the eight to ten thousand dollar range. Sunrun is deceptive and has hidden fees. Not a good company to do business with. Stay far away from these thieves.

Solar is the way to go.

Thank you, Mon Cherie, for the excellent service and information you provided. Here's hoping the process of getting solar panels installed and upgraded in Hawaii becomes more streamlined soon.

charging

I experienced a very bad feeling with the accounting policy. The system installed on last October, but because of wrong proposal, the system was not working, even they received PTO, nobody comes to turn on the system, after find out the problem, the whole system is installed at Feb. 22, 2024. Yet still no one come to turn on the system, after contact the sale person, with his instruction I turn it on myself. But when I receive the bill, they started to charge me from November last year, even though the system is on only one month ago. I need to emphasis that the proposal was proposed by their staff, so they need to responsible for any problem that created during the installation process. It is a very bad company policy, I emphasise on company policy, because all the staffs I contact with are very nice.

Want to charge me $2,220 to remove and reinstall the system to repair my roof which they damaged during installation. Takes weeks to get someone to call you back from the escalations team. Judith Jordan is the person handling my case has 0 empathy for my issue. I really regret getting 2 systems from them. Stay away from this company I beg you.

Angel, Gladys, and Jessica Luna

Nan’s Crew arrived early to our house. They started to work right away. Nam informed us of the process of installing the Solar Panels. They were friendly and courteous to all of us. The crew worked diligently through the day and the Solar Panels were installed by mid afternoon with minimal disruption to our daily routines. We highly recommend this Crew for your Solar Panel installation. Thank you Crew for a job well done!

Sunrun Horrible Service

Since our solar has been installed we have had nothing but leaks. First, they installed the solar without pigeon guards which were promised. They came out and installed the pigeon guards, without cleaning the Spanish tile rough. Then our rough leaked in multiple places. They said it was due to pigeons droppings piling up and causing water to pool. They came out and cleaned it as "best they could". During this last rain storm, we had multiple leaks that leaked through a master bedroom closet and down through the first floor. The technician came out and said they would come out to remove the solar, re-paper the roof, fix the broken tiles, and re-install. On the day of the appointment, they didn't show. Called Kylie and she said "the appointment was changed to two days later without her knowledge. Two days later Tech shows up and says we are only going to patch where it is leaking. So frustrated!!!!!!!!!!!!!!!!!

From start to finish, they introduced themselves, kept us updated throughout the day. Had no problems.

Excellent service

Sunrun has an excellent team, they work fast and are very professional. I recommend them to everyone. They installed my panels in a timely manner and are working perfectly, I am happy and saving.

Start up 7 years ago was wonderful. Having problems this year was horrible. Everyone has different information at customer service and you get pushed from customer service to a manager that tells you to call customer service. I would not recommend them unless you have hours of your time you can waste and lots of patience when you have a problem . Not one person gave me the same information it was a horrible experience

Worst company ever

The worst company,worst customer service,worst services.the sales team are trained to lie.

No sun here just clouds!

Sunrun solar deserves negatives stars to be allowed on the rating system! One is far too much for them. Panels were installed faulty/incorrectly/negligently causing water damages over $30k to my home. While they accepted fault, agreed to fix all in writing, they continue to push off to the next “escalation” person doing absolutely nothing! They took weeks to tarp, which was done wrong causing more damages, took panels off then retarped(water still coming through) They tried to send a shady contractor to do a $15k patch job on a 3 min walk through of my home, no documentation, did not go on roof or in attic) he wanted to patch over wet drywall amongst his list of repairs! All to avoid using their insurance claims to avoid deductibles and possible higher rates. When we called them out they said we can use our own contractor! We committed time and energy to get 3 thorough and competent bids. After relentless pressure they offered to write a check for one of the bids then backed out. They are breaching their own contract and not upholding their own warranty. With the water damages, the mold possibilities are there as well as the asbestos. I am disgusted and outraged at such a wealthy company providing such low level customer service. The CEO has been non responsive to multiple messages then blocked me on social media from tagging or messaging her. This company has no moral compass nor provides the service they claim to. Misleading and lying to the public. Today still 7 weeks later, my house sits tarped, still leaking, my panels sitting on the ground and my bill higher now because I’m generating no energy!

Sunrun A professional Company Sales person explained solar & help me understand solar. All electrical personnel supper job on the new panel & home installation!!!!

Disappointed with Sunrun

I regret to say that my experience with Sunrun has been nothing short of a nightmare. I opted for their solar panels with high hopes of saving money and reducing my environmental footprint, but the reality has been quite the opposite. First and foremost, the panels provided by Sunrun have failed to perform up to the specifications promised. Instead of seeing a significant reduction in my electricity bills, they have remained stubbornly high. It is clear that the panels are not generating the expected amount of electricity, leaving me questioning the effectiveness of the system. To add insult to injury, when I reached out to Sunrun to address a current issue, I was met with indifference and unhelpfulness from their customer service team. Long waits no follow up with my prompting. It is incredibly frustrating to be left in the dark (both literally and figuratively) by a company that claims to prioritize customer satisfaction. As if the above issues were not enough, I was shocked to discover that Sunrun was attempting to price gouge me when I inquired about having the underperforming panels removed for a roof repair. The quoted cost for removal was exorbitant, making it clear that Sunrun has little regard for the well-being and financial interests of their customers. In conclusion, my experience with Sunrun has been a costly mistake. Their panels have failed to deliver on their promises, their customer service is abysmal, and their pricing practices are predatory. I strongly advise anyone considering solar energy solutions to steer clear of Sunrun and explore more reputable and customer-focused alternatives.