Sunrun Inc.

Worst Company to Deal With

Sunrun solar installed solar panels on my house without my knowledge. The renter signed a 20 year contract agreement with them and has since moved and is trying to have the contract transferred. Sunrun told him it has to be transferred to the home owner. As the homeowner, I DO NOT want the solar panels on my roof. I have been trying to contact them for over 2 weeks. When I explain the situation, I am told someone will contact me in 24 to 48 hours. NO ONE has contacted me and this has been going on for over 2 weeks. I was given the coordinator's direct number and when I call, it rings and then I am disconneted. They are by far the worst company I have ever had to deal with.

I found the men who installed my panels to be very professional and communicted well.

SunRun

Very god job!!

Excellent experience

Absolutely love working at Sunrun and could not be more proud of the work we are doing. We are far from perfect and striving to get better everyday. Grateful to be on this mission with a company that shares my values.

Customer

My experience with SunRun from planning , finances ,signing the contract and installation was really smooth , they take care of all of it and after installation they are monitoring the production . They are just great company to do business with

Blake

Did a great job with installation and talking us through all the steps

Solar panel/power wall installation

Overall very satisfied, Twia and his crew are very professional he is very thorough with his job

Very organized and efficient team. A good experience with minimal disruption.

They are terrible

THIS COMPANY HAS TERRIBLE CUSTOMER SERVICE I HAD A ROOF LEAK FOR 4MONTHS THEY SENT A CONTRACTOR OUT AND HE SAID IT WAS LEAKING FROM THE PANELS SO THEY SENT ANOTHER PERSON OUT FROM THERE COMPANY AND HE SAID THE DAMAGE CAME FROM ANIMALS SO THEY PUT NO PROTECTION FOR THE ANIMALS TO GET UNDERNEATH TO PROTECT MY ROOF THEY WERE SUPPOSED PUT CRITTER GUARDS DOWN SO NOW IM STUCK WITH GETTING ROOF DONE SO I TOOK MY CONTRACT TO A LAWYER AND STATES YOU CANT SUE THEM THIS COMPANY IS FRAUDULENT I DO NOT RECOMEND THEM IM GLAD IM NOT A CUSTOMER ANYMORE!!!!!

Wonderful experience

Easy going, professional people

Scammers!! Horrible customer service !! Do not use

Long story short, they installed the services on three of my properties.. Once installed, nowhere to be found to start the service with them. Customer service gets back to no-one. Got letters on all three properties that they want to charge me $50,000 per installation. I reached out to the reps on each letter and of course, after replying that they would look in to it, they disappear no matter how many follow ups I make. To me, it feels like scam or super poorly/disorganized organization on their end.

One of the worst experiences of my life...

If there was a minus rating option, I would choose it. I am almost at 3 years since I signed up with them. There is been no attempt from them to resolve this issue. They escalate to a manager who doesn't not offer any solution, instead repeats the same sentence: "we apologize, we are working on it". There needs to be a class action suit in NY against them. Working with a lawyer to sue them!!!

won't be doing business with them

I set up a consultation, confirmed via text. They confirmed as well via text. I work at a call center so I can't answer my personal phone. The day of the consultation came, I waited for 3 hours and no one showed up. I texted the number back informing them that I couldn't wait any longer and I had another appointment to get to. They responded an hour later with a generic text stating that they've been trying to reach me. I've decided not to go through sunrun but now they call me incessantly to set up another consultation. So much so that I have to block the number. If they can't even act professionally and reliably for a consultation what would working with them look like? I'm aggravated that this happened, but happy that it showed me that this is not a company I would be happy working with.

Professional and hardworking

Crew arrived promptly and set right to work. They were courteous and professional. We were amazed how fast the installation went. Sean kept us informed on every step of the installation. They did a great job of cleaning up too!

Horrible Installation/Damage Not Repaired

Leaks on a new roof developed after solar installation by Sunrun. After investigation on the roof there were holes and damage from moving mounts and shoddy installation. Damage was noticed by an independent source when installation of an AC unit was conducted. Sunrun came out through Nova Source. They said the damage was sealed, (which it wasnt) and they were not responsible for the leaks or damage to the roof. After getting emails from someone called an ESCALATOR denying responsibility and that they were done with the matter I was left with a leaky roof, damage d by Sunrun. Although photos of the damage clearly show moved installation mounts and brackets and nail holes through the weed and rood Sunrun washed their hands of the matter. I requested a further visible inspection to see what other damage was caused during the installation that may not be readily visible they denied that request as we.. Do not buy solar through Sunrun. I cannot over emphasize enough how the incompetency and uncaring attitude of this company becomes evident after they get your money.

Large crew got the job done quickly and efficiently.

Worst mistake we've ever made

The work didn't pass inspection TWICE. Now our roof is leaking. The whole thing was supposed to take a week, it was several months before they finished! The house is only 9 years old, 50 yr warranty on the tile roof is probably voided because them. My liv Ing room ce.iling will need to be repainted at a minimum, if not re-sheetrocked. Our drywall is now wet wall. The roofer we hired to repair this damage says that last year he did over 300 repair jobs after Sunrun had done an installation. I didn't tell him the name of the solar company: HE told ME! Stay away from Sunrun.

Great and professional service!

The crew was great to explain what to expect for the day, kept me informed, and did a thorough clean up after.

Sunrun provided the worst possible experience

I had the worst possible experience with Sunrun. Early communication was good and the estimates for coverage seemed sound, but ultimately it was a travesty following that. The project took over a year to implement. They missed multiple deadlines. It ended in great disappointment. I am contracted with them for the foreseeable future, but will make the best of it I would recommend not engaging with Sunrun knowing what I do now. There are better options out there.

271 plain st. Norton

Eric Gelmete and his crew were awesome!! Very professional and informative to the questions I had.

Excellent

From sales the, customer service to installation all people involved were professional and efficient. All questions were answered and things went flawlessly. Would highly recommend this company.

The poor customer service

Customer Service Representative is sorry for you but can not help you. They only speak the book language and do not understand the situation or help. I have been struggling to make them understand the situation I am facing with a roof leak due to installation issues. I have provided pictures and a roofing company report to customer care. Think twice before going with Sunrun. If you choose Sunrun, Installation faults in your roof will become apparent after a few years, and Sunrun representatives cannot guarantee that they will help fix your problem.

Custome Care are a bunch of clowns

They were more interested in making excuses for why my solar system shouldn't provide power to my home using the battery backup which died after 10 minutes that fixing it. Then they tell me maybe someone can help me in 24 hours and to call back. I ask is someone opening a ticket to which I get no we aren't because we don't know about any problems. $%&^*%$%(&^%(*&^%^(&*^%^(*&)*&^)*&*(&^ NEVER GO WITH SUNRUN THEY ARE CLOWNS AND HORRIBLE PEOPLE

big lies

i had solar panels installed by sunron didnt even want too they convincedme saying i could reduce my pge billits been almost a year and im paying the same pge bill plus sunron chargese me 143.$ a month ive called and they say its pges problem

Stay Away From Sunrun -Far Away

I signed up for the Sunrun ‘remove/re-install program due to a new roof for my house. (Remove existing panels and re-install them at a later date.) The re-installation of my panels has been a nightmare. Starting with the first team who wired my panels incorrectly and blew out my inverter and 9 of my panels. Since then, it’s been missed follow up appointments, a lack of ownership to get my system up and running, and a genuine lack of caring for their customers. They even keep billing me for the remove/re-install process when my system isn’t running. No one at Sunrun cares. It’s been almost 2 months to re-install my system with no end in sight. Run away from Sunrun to one of the other solar companies.