Sunrun Inc.

Great Service

Adam was our sales person. He explained everything and answered all our questions. He fit our system to our needs. Lizl was our project coordinator. She was in constant contact. We were kept apprised of the progress of our project and had any questions answered to our satisfaction. This was a great experience and I would recommend Sunrun to anyone.

Sunrun

This is my second installation from sunrun and Blake Penguins and his crew did an excellent job very professional.

Solar

IVE HAD SOLAR FOR 5 YRS NOW . My Rep is Christine Lorenzi she is awesome she always stops by to check in.

Amazing Service! Phillie was absolutely amazing with the explanation of everything was clear ,understandable, and simple! The conversations were polite, friendly and professional! Everyone I was in contact with in-person, text, phone were all very helpful, kind and wonderful to talk too The installation crew Just baguette and foreman Jared were amazing! Everyone got right to work and we're so professional

Poor customer service

My system has been down since April 9 th. They came out on may 7 th and couldn’t figure it out so now my next appointment is June 15 th They did give me a credit of 11.63 what a joke I’ve emailed and called with no response. And my sytem is only 7 months old. Very frustrated

Drake and his crew did a great job from start to finish. They worked with us throughout the day letting us know what was going on, making a few adjustments that we wanted and installing the panels and system. Drake was very informative regarding the steps that were needing to be taken as we move forward. Great guy, great crew.

terrible service with this company

the company refuses to remove panels to repair a simple bad leak unless I pay an enormous fee per a panel. according to many roofers I contacted, the price Sunrun is demanding is outrageous. Do not get stuck with this company!

GO AWAY!!

We've had so many SunRun people knock on our door that we have literally lost count. It's obnoxious and irritating. Some are polite, some are down right rude and the most recent guy said "well since I can't talk to you face to face, I'll be back later" despite me say through our Ring that we're not interested. And don't bother calling corporate to be put on a do not knock list. They're even more rude than the people knocking on your door!!!!

Second Sunrun install

This my second Sunrun install, by for the best. Smooth 10 hour job with a outstanding crew, Blake and Penguin crew.

They Do Not Follow Through on promotions they promise

We went live in October of 2023, we were told by the sales rep, who is conveniently no longer with the company, that Sunrun would pay for our first three months of electric bills once we went live while the system began generating power. They assured us that we would only be responsible for our payment to Sunrun during those three months and they would be paying for our electric use. Big Fat Lie! I contacted them, it was brough to their escalation team (good luck getting someone who can speak English) where I was told they are not responsible, and they do not pay for electric bills. I sent them written proof from my sales rep, and still no resolution. Good luck trying to get someone to help you if you have an issue. I would caution that if you are promised any kind of a promotion get it in writing, have it notarized and get it on recording because they will screw you over. I would NEVER ever recommend anyone do business with Sunrun, they have their sales reps make it sound great and then once you sign the papers and get the job done, they don't follow through on their promises. We not only had the payments due to Sunrun but had to pay our normally high electric bills, and so far, the system isn't generating what they have said it would so I can't wait to see what happens at the end of the one-year mark when they are supposed to reimburse us when the system doesn't generate what they said it would. Terrible Customer Service, Stay far away!!!!

Horrible customer service

Sunrun does not care about you once the panels are on your roof. The case manager system is broken and they do not return phone calls. The wait times to have your panels removed and then installed is absurd. Also you have to pay a large amount of money for this process voiding all the savings you made from the panels. Stay away from sunrun and their poor customer service.

Takes Advantage of Old folks

In 2017 this company talked my parents in to putting solar on their old house, that has NO central heat and air! (gas wall heat and a swamp cooler) They got them a loan that they have to pay interest only for 10 years a 400 per month, which is more than smud ever was. After the 10 years of 400 interest only, they get to start paying on the 50,000 loan! There is way more panels than should even be on a house this size. What a SCAM for old folks that don't even know what they are getting in to!

Tyler and His Crew

Tyler and his crew Modrespect did a wonder job installing my solar panels. They were very outgoing and informative. They answered any and all questions I had regarding the installation process. They were very fast and efficient. They showed up on time and went straight to work.. they were in and out before lunch time which I appreciated. Thank you Tyler for making this process easy for me!

We have had nothing but a great experience so far with Sunrun. The crew that installed our system did an excellent job, did not cause a disruption of any kind and showed up on time.

Amazing

I want to thank SunRun for sending out an outstanding crew to install my solar panels. A special shout out to the Team Leader (Aiden) for his expertise, knowledge and professionalism. And to the crew (Vlad, JP, and John) for their efficiency, knowledge and performance, they did an outstanding job. I was informed it would take 4-8 hours for completion, but it was completed in 4 hours. I am truly impressed with the install and also want to send out high kudos to the Master Electrician (Matt) for his quality of work and the heads-up on the existing system that would have been a major critical problem I would have experienced if my panel had not been updated. So thanks to you SunRun and your team for making this experience possible without any issues.

smooth install process, professional and courteous.

Ms, Favielle Escoffery is the most outstanding representative I have ever met, she’s so knowledgeable about her job and for that reason I was very comfortable with the whole process. To be honest if it wasn’t for her making it so easy I would have changed my mind because I was always skeptical about getting solar system. I give Ms Favielle a 10 out 10 rating.

Installed Battery is NOT under Your Control

If you select to install battery with the system, be aware that the battery will not kick in when your house have outages because the battery is under PG&E control and it only feeds the grid for PG&E benefits. This has been a battle for me with Sunrun for many months now.

Transfer to buyers has been a NIGHTMARE

Despite SunRun having three copies of the title which showed the date the home was in the possession of the buyer, SunRun charged me for two weeks after the home closed and I no longer owned the property. Despite multiple calls and emails from this homeowner, the title co., the real estate agent, the matter has not been settled. Customer service will only give a first name so it's impossible to hold anyone to account. Customer service will not transfer a homeowner to any supervisor; one has to wait for a case file to be created and for the supervisor to reach out. This simple transaction has consumed an insane amount of time and it is blatantly illegal for SunRun to charge me for any period of time in which I did not own the home. I moved to a new state and will find another solar company.

Overall process

Overall the process has been easy and straightforward. The proactive communication is as good as it gets.

Damaged my roof during installation, but denied responsibility

I signed up with SunRun Solar Company in 2019 for solar services. From what i now understand they subcontracted the installation to Freedom Forever who broke my roof during installation. The first rain after installation in late 2019 or early 2020 i had a huge pool of water leaking from my master bedroom ceiling in front of the house. I contacted SunRun who sent Freedom Forever to fix the damage & replace and paint the inside ceiling drywall. I was told it was fixed without a water test. Then in around January 2024 my master bedroom ceiling in front of the house caved in. I called SunRun again to say that the exact place they repaired last time in 2019/2020 has now caved in on me. Despite these findings by the last 2 technicians from different companies sent by SunRun itself, on 05/01/24, per Jennifer Harrison with SunRun, Freedom Forever is not going to complete the drywall repair or even address other related issues because they are no longer responsible.

Would never recommend this company!

Everything went fine until we found out that the install was off! There's a leak in my master bedroom to the point where there is a hole in my ceiling & wall. My husband called Sunrun about it & someone came out. The guy confirmed it was the installation of the panels that caused the issue on my brand new roof!! We just bought this house & now we have a fucked up roof!! It's been over a month & we are still waiting to have our case manager do her job! Any time someone calls its in a bad time we call back & NOTHING! I HAVE CALLED CUSTOMER SERVICE TWICE WITHIN A WEEK!! I have not gotten this fixed! We are not paying Sunrun NOTHING until this is fixed & if not then I will go to a lawyer because now they fucked with my investment! Do not go with this shit company!

Very professional crew. Polite and informative on the work being performed. Cleaned up work area no mess left behind. You should be proud to have this crew on your team.!!!!!

It's been 6 months and I still don't have solar

We started our process for getting solar in November of 2023, it's currently May of 2024 and still no solar. The design side of the company kept messing up. First the wanted the battery on the otherside of out house, away from all the other equipment. Then when they changed the lay out they never got it approved. The battery was moved and then that failed inspection so they had to move it again. Each time it takes a month for them to come out and fix things. I fully regret going into a contract with them

Run from Sunrun

I reported a Sunrun caused roof leak in Jan 2024. Panels installed Jan 2023. Despite many, many follow ups and escalations, as of this date, my roof is still not fixed with no resolution in sight. Instead, they keep sending out different roofers to “investigate.” All of them say the roof issues were caused by Sunrun installers. But Sunrun just sends another “trusted partner.” Following a previous negative review, I was advised to contact the resolutions team. I did that. It’s still not fixed.