Sunrun Inc.

Very happy customer of 6 years

I started service with sunrun in 2020

Courtney was the best Sales Rep! Beyond professional and made the process so easy and smooth. Thank you!

Glad to have Ben’s presentation

Ben is very informative and pleasant to work with. The experience was very understandable. He left no questions unexplained.

Fast and efficient

Courtney was friendly and kept us informed through the whole process. We’re saving a bunch each month and appreciate the great service.

Amazing service and installation

I am happy with the service they were quick and very friendly! They even came earlier to install! They were very supportive and communicative.

Very professional and helpful.

Scammers, and liars

Sunrun lied about the rebates and about installing a new electric panel. They told us to lie to con ed about getting a tesla to get extra panels. We did not dothis. They sent techs out in high winds. Then they sold our data and now i get a ton of spam. I know it was them because on our paperwork they mixed my phone number up with my spouse name, so I know exactly who did it.

Misleading saving program and marketing

Hello Everyone, Please Do not buy or lease Sunrun solar. They are scamming you. They did it to me as well. They said all warranty and all shit they will handle includes maintenance. You will be saving this much and all. I have not saved any single penny and on top of that they are sending monthly bills. When marketing person came to me he said we will handle everything. When I talked to their customer relation manager, " He said we are not responsible for system is working or not. We track the system but it will take time to resolve the issue. Also, if system is not working still you need to pay and we will asset the system every 2 years and then we will refund." This is fraud and you guys should aware of it. They are taking your sign on all pages and nobody wants read those small letters terms and conditions. This is fraud!!!!! Be alert!!!!

NEVER do Business with this company

If you enjoy being lied to and taken advantage of this is your company. They are liars and cheats. They do not inform you of any potential problems until they are already attached to your home and your bank account, costing you thousands of dollars in unforseen issues. Then when you need their assistance they pass the buck to every other incompetent employee with no resolution in sight. BEWARE, BEWARE, BEWARE. NEVER EVER DO BUSINESS WITH THIS LOWLIFE, GREEDY COMPANY.

Do NOT get panels from SunRun

I have had nothing but problems with this company. Unfair trade practices used by salesmen. Highly dissatisfied.

Disappointed

Over the course of less than three years, my Sunrun solar panels failed to function for extended periods on two separate occasions, each lasting several months. What made the experience particularly frustrating was that during one of those outages, the company was apparently aware the system was not operating properly and never proactively notified me. When I contacted customer service repeatedly for assistance, I consistently received polite acknowledgments that they “understood my frustration,” but little to no meaningful progress was made toward resolving the issue. I requested that a technician be sent to repair the system, only to be told that I did not have a performance guarantee and would therefore need to pay for the service call myself. This information turned out to be incorrect. After I continued pressing the issue, Sunrun eventually acknowledged that I did in fact have a performance guarantee and finally scheduled a technician. By that point, the panels had reportedly not been functioning for approximately six months, despite my numerous calls over many weeks simply asking the company to repair its own product. After the system was finally repaired for the second time, I requested reimbursement or compensation for the months during which the panels were not operational. A representative informed me that I would be eligible for a performance guarantee review in 10 months. Given the length of the outages, the repeated service failures, and the amount of time I spent trying to get basic support, I explained that waiting until then was unacceptable and requested a reasonable resolution immediately. The offer ultimately made by the company was, in my opinion, so inadequate that I decided it was better to wait the 10 months and instead share my experience. My experience was not defined by a single equipment failure — issues can happen with any company. What disappointed me most was the lack of proactive communication, the difficulty in getting the company to acknowledge its own obligations under the agreement, and the amount of effort required simply to have the system repaired.

Unethical / unprofessional

Constantly schedule appointments for repairs. After 5 visits and 2 no shows still want another visit. Constantly calling off of work for their incompetence. Refuse to give any sort of credit. Will lie about not having product when they arrive. Received conflicting information on technician being "sick" but another rep said parts did not arrive.

Follow Up To Previous Review

I wrote a review regarding SunRun sub contracting Bright Planet Solar to do the installation on my roof. They did a horrendous job and left holes on my roof from having to remove the panels multiple times do to not being up to the town code. They covered the holes with metal but did not seal it properly and I have leaks. They did not want to take responsibility so I hired an attorney. We were in communication for a while but then when we had reached an agreement their attorney stopped contacting us. Lauren Lesser from SunRun contacted me about 3 months ago to explain to me that SunRun had closed the case because they said they stopped hearing from my attorney. We were still in communication with Bright Planet Solar's attorney for over a year until they stopped responding. Lauren promised that they will get to the bottom of this and will try to help. The first couple of weeks Lauren was on top of it but about 2 months ago when SunRun's attorneys were supposed to contact my attorney, they went silent again. This is just a horrible experience overall from both SunRun and Bright Planet.

Lies!

The sales representatives tell you one thing, then customer service tells you something else. When the sales representative came to my house to go over the paperwork with us, he did not go over much of the contract. One, we were told that the bill was going to be a fixed bill! But we come to find out that it goes up 2.99% yearly! You cannot break the contract, if you want to, you have to purchase the entire system for about 45k! Also, we specifically asked about the panels if they, Sunrun will remove them for FREE when and if we need to have repairs done to our roof. The sales representative said yes, 100% this will be free of charge. But guess what! NO! They will charge you to remove the panels and reinstall them! The deception! Well this is how they get sales! They just lie through their teeth! So if you are thinking of getting solar panels, DO NOT get them through Sunrun! They are full of it!

False Advertising

Entered lease for a 25 panel 10.25kw system. Max output is only 7.6kw because Sunrun undersized the system with a 7.6kw inverter. I get the same output when I cover 6of 25 panels with a drop cloth. This is not an accident. This is so they can stand behind their production output as the panels degrade over time. So I am paying for 6 panels that are useless. When asking for anything, they just throw the “you agreed to the terms” in your face.

Pressured, dishonest sales tactics, including outright lies

Completely pressured sales tactics and outright lies. "We're going to fill out two APPLICATIONS . . . " Turns out the second "application" was a sales and installation contract I had to sign "before anyone steps foot on your property" WITHOUT Sunrun telling me what the purchase price would be. Who signs a contract without knowing the cost? The Sunun representative also outright lied that he "was with the State," and kept saying "the State tells us," to fraudulently induce by stating falsely that he was employed by the State (when his email address is with Sunrun.) To top it off the representative was a young man who demeaned the young woman who had come to my door before him, describing her as "just an intern." He was condescending to a woman (me) much older than him, with more life experience, and advanced degrees over the Cal Poly degree he kept bragging about during his scammy sales pitch. Fortunately, I saw that the second "application" was actually a 25-year sales/installation contract with a 5-day cancellation period and no indication of any cost or purchase price and did not sign. The whole experience was highly unpleasant.

Sunrun is the worst company to work with. If I could give them a negative rating I would. Had panels put up 2 years ago and have continued to pay for electric with very little relief . They told me they were going to put the panels on my garage which would have gotten sun most of the day instead they put the panels on the front of my house behind a large tree. I get little to no sun at all during the day. When I called and asked they come out to evaluate they said they have no one to offer that service and all I could do is cut the tree down or pay out of pocket to have panels moved or removed. DO NOT GoO WITH SUNRUN they suck.

Feedback on my experience with Sunrun

Hello Sunrun Team, I’m writing to share feedback about my experience with Mr. Kambhampati. I found the service to be poor and the interaction unprofessional. Communication was unclear, the process felt disorganized, and I did not feel confident that the work was being handled competently or completed to the expected standard. This created a frustrating experience and left me dissatisfied with the outcome. I wanted to bring this to Sunrun’s attention so the issue can be reviewed and addressed appropriately.

They are using solid wire instead of stranded

Purchased a new home. Sun Run installed my solar and power wall. They used the wrong wiring 10 awg SOLID instead of 8 awg stranded wiring. Caused thermo resistance and melted the shielding and wire on the PV terminal inside PW. Powerwall was falling for months (9) before they fixed it resulting in an 6k PG&E True-up bill. They stated because I purchased the Solar instead of renting it that it was my issue, not theirs, and they won’t cover the true of Bill under their performance guarantee. Even though it was an installer issue. To remedy it, instead of replacing it with the proper standed wiring, stated by Tesla, they just cut the burnt wiring off and jumper stranded wiring to the PV terminals. Cheap hack way of resolving it. I would highly recommend not using Sun Run. So basically they did an improper install, don’t fix it correctly, and didn’t cover me in their performance guarantee and left me stuck with a 6k pge bill. Shame on them.

I finally connected to a customer satisfaction person after 7 months of issues with my solar. I felt I was finally being supported through my issues with Sunrun Solar Powerwall failure and downtimes. Now, I’ve been ignored for a week, asking for answers to questions via email. I’ve left vm and emails with no response. What am I supposed to think? Do I feel supported? Absolutely not!

Thank you

Yes my name James Rutledge i wanna make sure that the crew that was at my house 503 north 2nd street in Little Academy. They were professional respectful courteous and answer every question we had, and everybody cleaned up after themselves. The work looks immaculate. These guys did a great job and they should be given this recognition one way or another. This crew was amazing and i've been on lots of job sites in my past.

Stay away from Sunrun

For a half year in 2025 the battery didn't charge...so energy produced was not available in the evening when we needed it. I estimated a cost of about $3000 in kwhrs purchased from SDGE, that if the system had worked, I wouldn't have had that cost. I told them about it, but they completely ignored me...no response from several emails to them...including the president. More recently, the system has produced no energy for at least two months, and they have yet to send out a technician to fix it. They told me that Freedom (their tech support) is in bankruptcy and they don't yet have someone else to do the work. Yet they keep charging me every month for their "service". If this company ever approaches you to sell you a system...RUN!!

Service system

Last week I had a service call on my solar system on my roof. Sunrun is the company who put it up and it needed some work JAN MONTALVO was the employee that came out. He was by far one of the best employees I have ever seen every safety item that OSHA would want. He followed unbelievably so he was so oriented to it. He fixed the problem on one of my inverters, he still didn’t see enough output so he went up on the roof. He found where one of the leads had gotten corroded on a line and he fixed it. Then he came down and ran run again to see how much it was put now. He was so detailed that you couldn’t ask for a better employee. I’ve run companies most of my life. I’ve had 860 employees for me at one time. Let me tell you. This is a great employee. I told you when he was here. If I was still doing my regular job I would’ve hired him from the company he’s working for because he was that efficient and dedicated to doing what was right for the Customer. It is great to see employees like him. you are blessed Sunrun to have this man working for you. He is great.

Worst customer service,,debris in front and back yards,,in pool and pool deck,, I would not recommend to anyone,,no management or follow up,,no response to complaint

Liars DO NOT DO BUSINESS WITH THIS COMPANY

My deceased husband was the sole lease holder for the solar panels. He passed away in January of 2024. I have been fighting with Sunrun to end the lease and remove their panels from my home. They keep trying to bully me into taking over the lease by stating well they are a part of the house so you have to take over the lease, or just because your husband passed away doesn't mean the lease goes away someone has to pay for it. Their most recent tactic was to try to say they are A UTILITY AND THEREFORE ARE EXEMPT FROM FROM THE ILLINOIS RIGHTS OF MARRIED PERSONS ACT WHICH STATES THAT A SPOUSE DOES NOT ASSUME THEIR PARTNERS DEBT UPON DEATH IF THEY WERE NOT A COSIGNER. The utilities is a way around that. Illinois Comerce Commission has confirmed that Sunrun is in fact NOT A UTILITY. AND NOT GOVERNED BY THE ICC. I have filed a complaint with the ICC for misrepresentation by Sunrun. BUYER BEWARE DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU ARE PREPARED TO SIGN 20 YEARS OF YOUR LIFE AWAY