Sunrun Inc.
- Installing since 2007
- 17 areas served
- Licensed
Overview of Sunrun Inc.
With Sunrun, you get a new, modern energy experience – the freedom to power life how and when you want with reliable, affordable energy made from the sun.
What Sunrun Inc. customers say
Rudy
Reviewed on Nov 2, 2024
Sunrun review
We were very pleased with the entire outcome from installation to activation of the solar panels, Sunrun acted in a very professional manner with courtesy and keeping us in the loop in the process, especially with our contact person Erica, We would definitely recommend them to others. Rudy and Shirley
Response from Sunrun Inc.
We're delighted to hear that your representative, Erica made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Rudy!
James McFarland
Reviewed on Nov 2, 2024
Many false promises, then told sorry
Response from Sunrun Inc.
James, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!
Anon
Reviewed on Nov 2, 2024
Absolutely terrible
The team that did the install was nice. Every single person I've had to deal with after the install has been horrendous. Refusal to provide information requested, no responses, yet constantly calling stating there's an issue without stating what it is at all, threatening a void on warranties stating I didn't reply to them when they never responded to me for information. It's the absolute worst. Anyone that's talked about solar I've warned against sunrun.
Response from Sunrun Inc.
We’re truly saddened to hear that you are not getting the assistance you need, Anon. Your satisfaction matters to us, and we’re eager to better understand your situation. In order for us to help you further please send a message with your service address and a concise overview of the specific issues you are encountering to resolutions@sunrun.com. That way we can personally assign an Expert to your case that can assist you further. Your cooperation is greatly appreciated as we work towards turning this situation around. Thank you so much, Anon!
Robert Creager
Reviewed on Nov 2, 2024
Did not speak the truth
Was told my monthly payment was 198.00. The system was installed and the installation was done sloppy work and damage to my house stucco. When asked why the bill is different was told that it was an add on and that the sale person did not tell you the truth and that how it is. Still waiting on the house repairs will not recommend sun run for any reason other than not a up front company.
Response from Sunrun Inc.
We appreciate you taking the time to reach out to us, Robert. Typically monthly savings will vary depending on your usage patterns. Our team is more than willing to take a closer look into this to help make the most of your savings. We've located your account and assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. If you have any questions in the meantime, please don't hesitate to send us a private message. We look forward to turning this situation around for you.
Frank
Reviewed on Nov 2, 2024
A good deal, roof repair taken care of, only delays were inspection based
Response from Sunrun Inc.
We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jason T
Reviewed on Nov 2, 2024
Got installed a couple of weeks and couldn’t be happier. The experience was super simple and glad we got the Tesla battery. Paid nothing for the equipment and now we can get our power at a lower rate.
Response from Sunrun Inc.
Your review brightened our day, Jason! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
D nudge
Reviewed on Nov 2, 2024
Great service
My customer service experience was unmatched.
Response from Sunrun Inc.
This is awesome, D nudge! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
john doe
Reviewed on Nov 2, 2024
Sunrun
Sunrun provide all details that need to make everything runswell on there part. they alway communicate and update you on everything”great job to the team help me to get solar energy.
Response from Sunrun Inc.
Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Bonnie Pushies
Reviewed on Nov 2, 2024
Solar is great
Installation was quick, efficient, with minimal disruption.
Response from Sunrun Inc.
Bonnie , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Luke
Reviewed on Nov 2, 2024
Our experience with SUNRUN was great! All of the staff was friendly and helpful from start to finish. I would definitely recomend SUNRUN if you’re looking for solar for your home.
Response from Sunrun Inc.
Thanks for your review, Luke! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Louie Nicolas
Reviewed on Nov 2, 2024
it has been six months still waiting for my system to be turn on. no updates or anything.
Response from Sunrun Inc.
Louie, we are so sorry to hear this and we want to help get your system on. Please send us an email to resolutions@sunrun.com with your name , service address and these details so we can connect you with an expert that can help you. Thank you !
Phyllis
Reviewed on Nov 2, 2024
Considering the fact this whole process started back in July and now it’s November and we still have not been allowed to start using the solar panels that have been installed I’m more than disappointed. I’m tired of hearing that the company is waiting for the government to approve the incentives. The inspection was completed in August. In September we were told Sun Run was waiting to secure the Permission to Operate. Again here it is November and we’re still waiting.
Response from Sunrun Inc.
Thank you for bringing this to our attention, Phyllis. We are truly so sorry for this experience and we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!
Jen Welton
Reviewed on Nov 2, 2024
Still not connected
The installers did not make the conduit to the box long enough and PGE failed the install. It has been at least two weeks and Sunrun has not fixed the problem resulting in a delay to getting connected.
Response from Sunrun Inc.
Jen, thank you for alerting us. We are so sorry to hear this and we have escalated your case to our Escalation Team. An Expert will contact you as quickly as possible via phone and email to assist you. Thank you!
Julie M
Reviewed on Nov 2, 2024
Almost three months since solar was turned on and my battery is still not working properly. Have talked to multiple people and just continue to get the run around. Stay clear.
Response from Sunrun Inc.
Julie, we appreciate you letting us know that your battery is not performing as expected. Our team would like to look into this for you to ensure everything is working as expected. In order for us to look into this please send your service address to resolutions@sunrun.com so we can confirm your account and assign a dedicated Expert to assist you further. Thank you!
Jose Suarez
Reviewed on Nov 2, 2024
Federico was great in communicating with us even though we were hard to get a hold of
Response from Sunrun Inc.
We're pleased to hear about the positive impact your representative, Federico, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Jose!
NormS
Reviewed on Nov 1, 2024
All members of Sunrun were professional and the work continued quickly and on schedule. However, I was encouraged to sign the contract without reading it. The cost of the power to Sunrun could have been lower. Plus i was lead to believe there was no increase in the cost thru the years. After reading the contract i noticed cost increases 3% per year.
Response from Sunrun Inc.
Thanks for your review, Norms! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
C Duzy
Reviewed on Nov 1, 2024
Solar Panel Experience
This was my first experience with a Solar company. I was really impressed with their salesman, workers and their product. Their installation was the most professional I have ever seen. They did everything in one day and really cleaned up when they were done. I would recommend Sunrun to everyone!
Response from Sunrun Inc.
Thank you for sharing your experience, C Duzy! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
Gopal S
Reviewed on Nov 1, 2024
Excellent experience start to finish
Very professional, great use of technology for everything from signature to keeping you updated about permits, phone calls to update you etc. highly recommend
Response from Sunrun Inc.
Thanks for your review, Gopal S! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Susan Thomas
Reviewed on Nov 1, 2024
Salesman
Ron Bautista is a top notch salesman. Explained everything thoroughly! Sean my point of contact inside the as equally thorough! A+ to all involved!
Response from Sunrun Inc.
Wow, Susan! We are beyond happy to hear that you had a such great interaction with both Ron and Sean. Thank you for taking the time to share this with others!
Eugene Bailey
Reviewed on Nov 1, 2024
Battery is in and running
Sunrun got my batteries installed and me self reliant on solar and no more SDGE rolling blackouts. Team did great work and communication was great. Thanks team!
Response from Sunrun Inc.
Hey Eugene! We are absolutely thrilled that you are enjoying the benefits of your backup battery. Thank you for being part of our Sunrun family and we hope you enjoy the benefits of going solar for years to come. Thanks!
Kyle
Reviewed on Nov 1, 2024
Communication
My sunrun rep was awesome always communicating with every question and updating prior to installation. Installers was awesome, very good job!. Unfortunately trying to contact someone after installation is terrible. No one returns my emails or calls. That's your company's problem, no one calls or emails back . I've been trying to figure out how to connect my phone tesla app to monitor system and no one gets back to me. I tell everyone you is interested in PV everything i experience
Response from Sunrun Inc.
Hi Kyle, we appreciate you letting us know about your experience. We are so sorry to hear that you are not able to get in contact with a representative and we'd like to help get you in touch with someone. Please contact our Customer Care Team at 1 (855) 478-6786 with any questions you have so they can assist. Thanks!
Diana Mendoza
Reviewed on Nov 1, 2024
Very prompt and professional, but unable to get answers on my referral.
Response from Sunrun Inc.
Thank you for letting us know, Diana. We definitely don't want you to miss out on your referral, and we want to get this resolved for you as quickly as possible. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!
Roxanne
Reviewed on Nov 1, 2024
I had a very bad experience with Sunrun. It took 4+ months for my system to be turned on. They were not truthful with me. The representative would take days before replying to my email. However, I do think it's a good idea to go solar.
Response from Sunrun Inc.
Thank you for bringing this to our attention, Roxanne. We understand your frustration with the delay in activating your system, and for that we apologize sincerely. To address this, please send your service address to resolutions@sunrun.com. Once we confirm your account we will assign an Escalation Expert who will be looking into these delays. Thanks!
Sal G
Reviewed on Nov 1, 2024
Lies and stories
We had Alicia as our representative. Everything seemed great on paper. It took a few extra weeks for the roof and equipment to get installed. Then once installed, it took several months to turn on. There was no customer support for answering question and we were sent from one department to the next. And the biggest complaint is that the system we had installed does not even begin to cover our electric bill. So instead of saving money, now we have to pay your company $200 a month, plus our electric bill. I am extremely unhappy and dissatisfied with your company and its employees. And further more, this is the second review I have left. And you obviously do not care, since I have never been contacted by a company representative. Thank you for making my life a lot more difficult, rather than making some things easier.
Response from Sunrun Inc.
Thank you for bringing this to our attention, Sal G. We are so sorry to hear this and we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thank you Sal!
Mary Metcalf
Reviewed on Nov 1, 2024
Sunrun was great to work with. The representative clearly explained the process of installation and approval. The company kept me updated as it worked through the approval process. Customer service is great at answering questions.
Response from Sunrun Inc.
This is awesome, Mary! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
About Sunrun Inc.
- 2007
- Installing since
- 3645
- Customer reviews
- 2.9
- Average rating
- 17
- Areas served
What Sunrun Inc. does
Services
- Installation
Licenses
- NO LICENSE REQUIRED
Reported by the company. SolarReviews has not independently verified these.
Where Sunrun Inc. works
- California
- Colorado
- Connecticut
- Florida
- Hawaii
- Illinois
- Maryland
- Massachusetts
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- Oregon
- Texas
- Vermont
- Virginia
Where to find Sunrun Inc.
Head office
225 Bush St., #1400, San Francisco CA, 94104