Sunrun Inc.

I was impressed with their professionalism

Although I needed to cancel the contract that I never should have signed I still want to praise their customer service when I called to cancel within the 5 days and to also praise the two gentlemen who came to the house to talk about solar. They were polite, professional, and so very patient. Hats off to Tony and Preston. It is no fault of yours that I had to change my mind.

Hazel provided excellent customer service. Explained thoroughly the advantages of having solar power, and also Sunrun's high reputation. Hazel helped me in EVERYTHING that needed to be done.

System down for four weeks

My system has not been producing since 7/11. Sunrun never notified me it was down. Today 7/24 I just happened to check out the app and saw it’s been down since 7/11. I contacted them, the first available service appointment available is 8/18. Five weeks for them to come and fix it. Who knows how long it would have been down if I didn’t check the app. Pathetic.

Bad Customer Service

My Solar has been out for 1 week now and have been trying to schedule a service call for the past 3 days. Each day I am told that I need to wait 3 days to get scheduled, it's now 7 days and still waiting! Called this morning and spoke to a supervisor by the name of Humberto, call was disconnected and he never bothered to call me back! When I called back there was no record of this person speaking to me, I am beyond frustrated with this company, the lack of communication and customer service is horrible. If you are looking to get Solar don't go with Sunrun save yourself the hassle. This is how they treat customers who pay $50,000 for a system, it's only about the money for them.

Telsa Battery Falsehoods

Initially, I thought Sunrun was a good option vs FPL (Florida Power & Light). Shortly into my lease, I now see the many issues. There was such a push for a Tesla battery. The battery is a complete waste. It charges so and only lasts through the night if you barely run anything. If you run your AC (even at 82), the battery is drained by 1am and you're back on the grid. The cost benefit is horrible. I've very unpleased with my purchase. Would love to get out of it.

I was told one price by the sales rep and now trying to bill me for more. The job has taken 2 years to install and still not finished and now bills are coming. Paying more then i was with edison. Wish i would have never done this at all. Very very disappointed in the process and installation and customer service. I already told them to remove this crap and put a new roof and repaint my house. Im over this. Still need one more inspection with the county due to the fact the installators cut corners.

Warriors Crew

Foreman - Ryan Arnold Jose Rojas Ivan Orozco Richard Carrillo Did an amazing job and were super respectful. Great customer service.

Solar

Sunrun is great! Bought service out right in 2013 and it has worked great. Lower electric bills, money back from selling certificates and great service if system requires it.

Raptors install crew

Crew was outstanding super respectful and clean work Anthony and Steven did an amazing job with my install

Not sure what's happened to this company (but it's not good)

We're 14 years into a 20 year lease, and the first 13 years were great. The past year has been a disaster. Essentially, the system and panels need to be replaced, and their output is completely inconsistent (and at times, non-existent). Sunrun's communication and customer service, which previously when things were working and seemed solid, have been lacking to say the least. Their customer chat and phone employees consistently say everything is working great... despite our system breaking down 5 times since October and needing to have technicians come each time. Finding someone to discuss replacing the panels and compensating us for producing less than 95% of its expected output (per the contract) has also been impossible: unreturned calls, unanswered emails, etc. Really disappointing from a company we've trusted until the past year. 

Horrible service

For the fourth time Sunrun was a no show for a service appointment. This was their appointment they made to evaluate the performance of the system. Waited 5 hours for them to show up and nothing. Apparently they cancelled the appointment without notifying me yet the portal still shows the appointment. Unbelievable!

Vivint to Sunrun Experience in Ewa

Wanted to make a post after working with the district manager, Anna Escobosa. Is a great salesperson and did an excellent great job. From not having a great experience with my other company, to having a better one now. I got all the information I needed with transparent communication on how to have the best solar experience and save money on my electric bill. With a local company. Big mahalo to Anna and her local office

I have a billing system that is dependent on paper billing. I do not use apps or emails to pay. I have my bills laid out in the order they are due. So this third rate company sends me the bill a week after it’s due. Now they are going to charge me for a paper billing system. I used Vivant and these jerks bought them out. I called but no answer. I am trying to not to use explicit language but these people are trash and I won’t recommend to anyone. Unless I don’t like you, then this company is great. For everyone else, don’t use them. Forget them. Save your time and money.

Customer service & equipment/cheap panels!!!

Call customer service number are the worse than any other company!!! And the solars panels are so cheap made!!! Only a few years ago and they are looking so old and discolored!!! Never seen like this before!!! I regret to signed up with them!!!

Don't do it !!!!!!!!

Risk of Damage to your home. I had a new roof put on the main part of my home and was charged production when the panels were not on the roof. I had to fight for credits, but did finally get them. Do not let them put panels ona flat roof. Weight, brackets are not on the roof trusses completely. Lots of people to answer the phone but field work is not good. Excuses. I had a leak around window and asked the panels be removed. They took 60 days. Excuse was they needed a permit. I personally check with the county permit office and no permit was applied for. After numerous calls and continued damage they removed panels 60 days later without a permit and extensive interior damage during a rainy period. Damage to bedroom, bathroom, den walls and ceiling. I had to repair at my cost. The original leak around the window was caused by a tennis ball stuck in downspout. My complaint is it took 60 days to remove panels Permit excuse or not? The panels were recently reinstalled over my garage to avoid serious damage if water leak occured again. The panels were placed back dirty and it appears the capacitar, not sure if that is correct spelling, is not working. Reinstall done without a permit. Second Tier Sub stated permit not necessary. Again, I checked with permit office this week and one as well as electrical permit required. I have had several service appts scheduled over the months and waited at home only to have no one show and find out it was cancelled. They do not call. Not everyone lives by their laptop. They use subs and then the subs use tier subs. I feel like I spend more time contacting and waitying for Sun Run then they are worth. They have a few good reviews and they are the lucky ones. I suppose it depends on who does the field work or how important they feel you are. Not efficient as a company.

"Production Problems Returned After Multiple Repairs"

I am a Sunrun customer in Puerto Rico, with a system installed by Freedom Forever and using SolarEdge equipment. Unfortunately, my experience has been extremely frustrating. Less than two years after installation, I experienced major production issues that required multiple service visits over several months. The problem was ultimately resolved only after SolarEdge engineers became directly involved in the troubleshooting process. For a few months the system appeared to operate correctly, but now I am once again experiencing production issues. According to the SolarEdge monitoring platform, several panels are showing little to no production, and overall system output has dropped significantly. What concerns me most is that I recently opened a service ticket, and after a remote review I was informed by email that the system was operating properly. However, the monitoring data clearly shows multiple panels producing either zero or only a few watt-hours while neighboring panels are producing normally. As a customer in Puerto Rico, where electricity costs are high and reliable backup power is extremely important during hurricane season, this situation is very disappointing. I invested in solar energy to gain peace of mind and energy security, not to repeatedly deal with unresolved production problems. I am currently waiting for Sunrun to properly investigate the issue and schedule a field technician. I hope this matter is resolved quickly, but based on my experience so far, communication and proactive follow-up have been major challenges.

Good local team

The Petaluma office answered my questions and the panels are working well. Scheduling took a little time but the crew communicated on install day.

Sunrun Damaged my Roof

It has been over 5 months and all I hear from them is they need to inspect the damage for the THIRD TIME. The sales representative says he would take care of it for the first 2 months and then told me to contact customer support. Now the roof has been leaking thru the light fixture and damaged the ceiling. The attic insulation is wet now. My advice is RUN from SUNRUN.

Roof Damage from Sunrun Solar

My roof was left with holes after installation. I have been getting the run around for going on 6 months. Water came thru light fixtures. I had temporary repairs done. Sunrun sent an employee to inspect and he did more temporary repairs and told me he would report that the roof has extensive damage. Then Sunrun sent Absolute Exteriors to inspect damage. They reported to me the complete roof and insulation need to be replaced along with the ceiling. Now they said they need to send another company to inspect. The roof is less than 3 years old. The sales representative was so nice. I believed his story about helping Illinois by allowing a mini solar system on my roof. I am embarrassed that I believed his story. It is sad that a company like this can stay in business.

Just want to say thanks to Valentin and jose for taking care of my solar and battery installation had a great experience and smooth transition into solar, I would recommend them to who ever is thinking of having batteries and solar on their home.

Ben Malik was great!

Ben Malik with Sunrun came to my house and explain thoroughly the options for Solar. He was a fan of my dogs and my parent and didn’t seem to mind him giving him kisses anyway he was great and I just wanted to say I am a big feeling and looking forward to having Sunrun on my roof soon OK I did it

Good presentation of the facts and cost saving with solar.

Review

Chris at Lowe’s Paramus I had a great experience with Chris during the recent check-in for my Sunrun services. He was very polite, professional, and took the extra step of offering batteries. His customer service and attention to detail were greatly appreciated.

Sunrun presentation

Ben and Merlé were great! Low-key, no pressure, and very affable. The product also is a no-brainer. Immediately lowers your electric bill and guarantees low monthly payments. Great for fixed incomes and budgets. Sharon approached us at Home Depot. She also was friendly and very easy to talk to.