Sunrun Inc.

We are very pleased with this company. They are very professional.

Sunrun

A company that has a great reputation and great workmanship that exceeds my expectations. Good communication and updates are essential to customers satisfaction.

Thorough and Responsive

Cesar was our sales rep and he was excellent. Always responsive and proactive in making sure everything was on schedule and to our satisfaction.

Great Experience

This was really a perfect project. Everything that Sunrun said that they were going to do they did and constantly exceeded the expectations that I had. Been here to every schedule and explain to me where we were every step of the way.

Experience

I was informed of each step the installers were working on. All questions were answered. I was happy with the entire experience. At this time, I have nothing negative. Installers were respectful.

Owfull

(This is my response through text massage I received on my phone 11-2-2024 Sunrun asking me if i am enjoying my solar service which was installed back in May 2024) Isn't that too late you are asking if I am enjoying my solar service Even though they installed the solar service in May 2024 up to date I don't have any solar service to enjoy it I am still paying my regular electric bills without solar help I have called, text, emailed, and other type of communication possible to Sunrun yet to get any results I thought if I am dealing with Costco the companies they deal with is going to be legitimate Sunrun has caused me a lot stress and damages I applied for solar back in March 2024, i knew in the summer time is going to be real hot and the solar would help me to bring the cost down today 11-2-2024 yet to get any help from solar, me and my wife live in a single family house and during the summer i paid electric bill as high as $275.00 and that is with nights free, Sunrun care only about their pocket with closing the deal quickly without finishing their promises, i am still waiting for someone to show up and explain how the system work and finish the contract for me to choose which financing option to pick and explain how the system will work and things to do and what to expect, is not like i had solar system before and know about it. if someone owes money is Sunrun that owes me causing a lot of stress paying high electric bills without solar not other way around This is a company that care about a quick sale and make money not the service.

Great pricing options

Price is very reasonable and Excellent options for to choose from for how you’d like to pay. Great communication and the only reason I’m not giving 5 stars is it took a full month longer to get our solar turned on because the crew was not leveraging their existing checklist to ensure all photos were captured to get all the required approvals causing 4 to 6 extra trips to our house followed by weeks to find out they needed to come back.

So Easy!

SunRun and our rep Alan made the transition from knowing nothing about solar to having our own system. From city permit to HOA approval, they guided us through the process, answering all of our questions and addressing all of our concerns. SunRun’s and Alan’s availability and helpfulness have made getting our solar system a pleasure. And we’re already saving money on our power bill! Thank you for everything you’ve done for us!

Our experience with Sunrun was great. Tim Delmundo gave exceptional customer service and was very responsive to our needs. We couldn’t be happier with Tim.

All involved were very professional and very knowledgeable.

NEM 3 failure

The sunrun sales rep assured me that the system would be able to be configured to take advantage of the export rates of NEM 3 during the month of September between 7-8pm. However, after the system was installed and I contacted Sunrun support to configure the system to accomplish this, they refused to provide access privileges to do so. After much back and forth where I argued that the NEM 3 regulations gave me the right to these credits, they agreed to give me access to the battery settings provided that I sign an agreement releasing them from their warranty obligations. After signing this document and supposedly being given the admin privileges, the battery manufacturer, SolarEdge, claimed that only the installer, Sunrun, could have access to the battery settings. Sunrun claimed that this was no longer their problem, and I would now need to convince SolarEdge to give me the required access. It was only after I filed a complaint with CALSSA that Sunrun and SolarEdge agreed to give me access to the battery settings. It took over six weeks to finally resolve this issue. Sunrun claims that they care about customer satisfaction, but they refused to be concerned that their sales rep had misled me, and they refused to allow me to configure my own system, saying that my warranty would be void because they could not monitor the system. This is also a lie, since the sunrun monitoring site clearly shows continuously collected data for my system.

Outstanding Service

I don’t usually write reviews but this company has excellent service, which in my opinion, is the essence of going solar. It’s impossible for me to comment on the actual product because I don’t know enough about the actual manufacture of the panels, boxes, equipment used but I do know that I was beyond impressed with every step of the process: from the rep who got us signed up and on board, to the installation people, electrical people, explanations, on time service throughout, the friendliness and professionalism of the employees and how they kept me informed on every single detail and step along the way. Can’t say enough about this company and its employees. I wouldn’t hesitate to explore Sunrun for your needs. It’s only been three months but my electric bill has ranges from $ -0.83 to $0.00. We are thrilled!

The system has been operating the way it was described with no problems. Installers were very good. Getting final payment submitted was irritating. I had been asking them when to pay and they told me someone would let me know. My first personal contact was a call from a person that told me I was 12 days late paying. They wanted me to use a credit card and I wanted to pay by check or electronic transfer. Electronic transfer eventually worked, but getting in touch with a person to coordinate was not easy (it was hard to reach the right person on the phone).

Support

I called your office regarding a billing question and the agent could not resolve my concerns. He then said he pass it on to a higher level and they would call me back. They never did.

Very good experience

Installing solar has never been so easy, from start to finish I was explained everything so in dept, thanks to Elwin Cuevas. He helped a lot, anyone interested in solar, this is your sign to do it.

The whole process went very smoothly very impressed, especially especially with the installation team

Not happy with the installation, the panel was not configured to maintain all of the circuits that are necessary and repeated attempts to get this rectified have been unsuccessful. I have also asked to have someone come out to go over the setup of the Tesla app (I am not computer savvy) and that has not happened. Of course though, my account has been charged. Wouldn’t want SunRun to be waiting!!!! This is not the way the presentation came across and I’m not pleased. I won’t be recommending you to anyone.

The product/service was purchased/agreed to through Costco and Sunrun on 06/15/2024. Shon-Mark Henry, Cira Flores and Laura Wood are the contacts. Shon-Mark was the main contact. Our hopes were stoked high for this service by him with the bluster of this Sunrun is the one of the best Sunrun division and that we would have a satisfactory experience with them. Generally, everyone was cordial and friendly. Instructions were followed explicitly and promptly. The equipment was installed on 07/12/2024. We were told to wait for inspections to take place. We have had to wait through now (11/02/2024 as the moment of this review) and we continue to wait to receive the service to be provided with the latest reason being that SunRun is waiting for IRS/IRA Rebate Approval as of 10/14/2024. We had kept in contact with Shon-Mark through October mostly through texts but the last contact attempt ceased further texts and tries because my direct call to him was hung up upon without actual conversation. It’s a shame that this review comes while in the middle of the process, a process that unfortunately remains incomplete and becomes increasingly dissatisfying and frustrating. Despite being given reassurances and encouragements, we are uncertain and growingly skeptical as to if and when this step into the 21st century will yield what we were led to believe about lowering our electricity costs or even if it will happen at all. This is fair warning, not given in rage but with a lot of thought, to those who have read this review that this may be your Sunrun experience as well and to research the service providers who attempt to gain your attention as you exit Costco.

C White

Highly recommend Sunrun for your solar needs. After requesting a need for solar I was contacted by numerous solar installers in addition to Sunrun. Sunrun was the first to respond to my request and within a week I was contacted by a Sunrun administrator who provided a detailed presentation for review. The presenter possessed excellent interpersonal skills, was knowledgeable and allowed for time to answer all of my questions. After the presentation an agreement was made to move forward. The whole process was seamless and every step was positive. Sunrun's communication was excellent and the pre-install checkoff list was viewable via a Sunrun app that was updated frequently. Sunrun's business model is quality built to please it's customers. I highly recommend Sunrun for your solar needs.

2 Months Still No Solar

It’s been 2 months since install and still no solar. I have to keep following up and am told it’s out of Sunrun’s hands and up to Edison. I asked my sales rep if there was someone else in the company I could talk to and the response was “ There’s not really a customer relations person for this step because it’s all out of Sunrun’s hands. Just waiting on Edison’s final approval.” I was also told I could call Edison myself if I wanted to. Why as the customer am I going to call Edison and waste my time. Seems like you are growing too fast and can’t keep up. I was really excited for my new system and was sharing with lots of friends about it. I get asked all the time how’s it’s going because they are interested in putting up their own but I simply have to say I have no idea. All lot of hurry up and wait.

Better results than expected

Ryan helped us thru 4 attempts at acquiring an adequate solar system. His persistence paid off for us. He was also instrumental in making the installation proceed smoothly. Though we have had the system for only 6 months, we have found ourselves independent of the electric grid, which was one of our goals.

They delivered!

They did everything they said they would. System installed in late August, activated mid September, just got my comed bill for $16. Thanks guys

Well knowledge, great follow-up, offer Professional opinion

Trustworthy

I say that, we met with many other providers that left a bad feeling. Sunrun changed that through a professional approach and transparency. Up front, no hidden agenda and great communication through the process. Any time we are asked we tell them Sunrun is the way to go. System is already saving us money after only 5 months

I signed with Sunrun iin June and it became operational in September 2024 . Raja was my sales consultant and he was very knowledgeable and helpful. He guided me through the process. My Electric Company, Green Mountain, has meshed with the system and I have not had a bill. I am very pleased and I highly recommend Sunrun