Sunrun Inc.

They were very responsive in setting up the solar system. We never had to wonder what was going on. Highly recommend this. Company for somar

Solar installation

The process was overall great. The communication between PSEG and Sunrun was a bit broken at times but it worked out. Great communication with our initial Sunrun employee (Tatiana).

Billing/back office is a mess

I have been happy with everything except for the billing. The installation went very smoothly and inspections happened quickly. However, somehow my install/turnup date was incorrectly input, which cause a significant and lengthy issue.

The salesmen was great and the installation was smooth BUT when there was an extended outage the system did not perform as advertised. Sunrun says it’s been fixed but there’s really no way of telling if that’s true until the next extended outage.

Very dishonest

They damaged my home with no repair. They did not leave me any written evidence that they were here so I don't even know what their contractor license number is. Customer service won't call me back. My telephone number gets routed automatically, so I can only reach the main customer service line and not individuals that I call. I asked for help from their installation supervisor with no reply. Now they have sent my account to a collection bureau for $50,000 and they still will not return my calls. The reason I did business with Sunrun in 2024 is because of their excellent service and product in 2014. After my really negative experience, I see they were bought out and have been criticized for their dishonest practices. You can search for it. If I had only known their reputation became dismal, I would not have worked with them at all. Their sales person was great. Their customer service is the absolute worst in all my decades of working with contractors. Do business with Sunrun at your peril.

Over bloated savings

I was told I would save 87% off my electric bill. After the install and after paying them their cut of $325 per month, I'm lucky if I save $50 per month. If I knew now what I thought I new when first contacted by Sunrun, I would have said no.

Very professional and friendly

Five years with SunRun

I had my solar cells installed on my roof in October of 2020 and had two Tesla Powerwall 2’s added in July of 2024 and have been saving money ever since. I’m very please with the system and SunRuns support.

Worst experience and investment ever

Extremely expensive compared to savings prior to solar panel installation. Deceptive on savings, solar production and tax savings. Rather than one inexpensive electric bill, we now have two electric bills. Neither the loan company or SunRun care to resolve this issue where I believe fraud is present

Excellent service

The entire experience was great. Never a moment of confusion. George Do was completely transparent, honest & professional.

Superlative service and installation!

This was an easy experience to have the solar panels installed. A team of people was assigned to my account. Every step of the way was followed up on and monitored by the team. The communication was excellent. I highly recommend SunRun for your solar company!!

unorganized and poor communicators

I originally interviewed with the solar representative in June 2024. Actually, the construction company that was hired to install the solar system was fabulous. They came out here in one day installed the system. The batteries. The new 200 amp panel. They were awesome. Cleaned up their mess. I could not have asked for a better installation company. And whoever is coordinating, organizing running. This thing really has a poor ability to hire the necessary people to execute their plan. After the system was installed, took almost a month. Maybe not that much to get the city to come inspect it. I've had City inspectors on several projects that usually only takes a couple of days. Maybe a week to get an inspection scheduled. So I would imagine their internal office is not familiar with scheduling inspections even though that would be their business to do. And now we're going on three, four, five months maybe before we'll be able to get it approved by Southern California Edison. So either Edison is unfamiliar with solar systems or sunrun is unfamiliar with how to get the solar system approved by Edison. What I've been told is that Edison's greed is what's driving the bus and they want to get all that big money from the summer electric bills, which were my absolute highest this year that they've ever been in the 25 years that I've lived in this home. So it's hard for me to really give you a truthful evaluation of the system. I can't wait! Can't wait! Can't wait to find out if this system actually works or if it's just another hoax but the program seem to be right. I've been looking at getting solar for over 14 years and their program seem to be the best that I've seen that I haven't seen. So I don't know if this system works or doesn't work. I don't know if it's going to be cheaper or more expensive. I have no idea what this is going to be like once it gets approved by Edison. I don't know if somebody at sunrun needs to go to Edison and grease somebody's Palm to help get this through. I don't know if kickbacks are the way Edison works and sunrun doesn't or what and I don't approve of kickbacks. I've been in the business for 40 years and I've never ever taken or given a kickback to any of the contractors I've worked for or customers I've had, but sometimes kickbacks are unnecessary part of getting shit done and maybe Edison needs to have their palms greased as they say in the trades because they sure seem to be dragging their feet on allowing my approval to go through so I can actually experience with solar power will be like. I could say more but it probably wouldn't matter. The results is going to be the same when they get around to it whether it's January 2025 or January 2026. We're still waiting to see.

Mr

Great experience. All the guys were professional. Very patient, thorough and nice to boot.

A wonderful opportunity awaits you.

Sunrun came to our door. A fantastic sales person, Amanda, got us interested in adding to our solar panels, got us fast approval, followed up with quick installation. We’re up and running and anticipate great service.

Mixed feeling

System is still new to me. It was awesome installing and Michelle was great. Since September the battery never gets to full 100%. I get to about 50%. And I am pulling ftt fry on PGE f to I’m about 11pm until mid morning. In my mind I did not want to pull from PGE at all. I have a 2 bedroom house and it is just me.

Sun Run is great!

Thomas is great! He walked us through selection and installation of the system so we got what we needed. The no money down lease fit our situation well. We are very satisfied with the system.

Switch to Solar

The Sunrun experience was excellent from sales to analysis to install to saving power. Their app is very thorough and quantifies all aspects of my solar system. It’s great to save some $$$ and give relief to the power grid.

All around great experience

The upfront discussion about the offer, the terms of the deal, the installation, and the functionality are all super

Good service, good program

Sunrun made going solar so easy! The team was friendly, explained everything clearly, and the installation was quick only 1 day, and professional. The Tesla Powerwall 3 are so cool, love it. Thanks Sunrun!

Took too long to get installed and still not activated

The installation made a mistake and failed the first inspection. It took weeks to correct it to pass the second inspection. We started the purchase of Solar in May 2024, and now it is November 2024, and it is still not activated. Waiting to hear if I earned 6 months of free solar?

Jesh was amazing. Always updating us and answering any questions I had. Amazing experience so far

Sales and services were commendable. We were kept informed and updated with all the work that was done

The installation crew were exceptional. After that it was downhill. With that being said I will say the first delay was on me. I had to get a permit from the city for an upgraded electrical panel that had not been permitted. This was completed in about 4 days. I left 3 voicemails and two text messages with the Sunrun technician that was working with the city for final inspection. It was over two weeks before I received a response from him and this was after I called my sales representative who then contacted someone at Sunrun. There was finally an appointment setup for final inspection and city approved. SCE signed off the solar installation in about 4 days and sent information that they approved the project. Once again no response from Sunrun regarding turning the system on until I reached out to my contact, Mark. Mark replied a couple of days later that they received the ok to move forward but it would take 48-72 hours for the system to be ready. He would give me call to go over the system and how it works. That was on October 2nd. I sent a follow up email to Mark about 3 weeks later for status. I have yet to hear back from him. Today is November 2nd. So 48-72 hours has turned into one month. This process stated 4 months ago still not complete. But Sunrun was very timely sending me a bill!

My panels are not producing the amount of energy i need. The company underestimated the energy i use daily so now im getting billed from sunrun and pseg. I. Paying more now then b4 i went solar. Pseg informed me im Using the same amount of energy as last year.