Sunrun Inc.

No customer service at all!!!

SunRun removed solar panels for needed roof repair. Trying to get the company to reinstall the panels has been impossible. For two months I have been in contact with the company. I have been in an email conference with their case menager and her supervisor since Sept &, 2024. It is now November 21, 2024. They have done nothing to correct the problem. The solar panels are sitting in my garage. I have no use of the garage. I have called the customer service rep and got no where. The rep infpomed me that the customer service division is not authorized to contact the division handling my problem. There is nothing they can do to help me. Ovoid doing business with this company.

Consumer BEWARE!

I understand SunRun is “cleaning up” from Viviants mess. However, from shady salespeople and misleading contract coercion, installers causing massive damage, not taking responsibility, and basically giving the run around constantly to avoid paying for their mistakes. On top of their shady and unfair billing and power purchasing shinanigans with SDG&E. I have NEVER seen such a scam in my entire life. Sales person completely took advantage selling more than 2x the amount of panels needed, promising free batteries to store all of the extra power we produce, never happened. The way the claim to pay you back for extra power producing is a flat out lie. Your true up gives you a credit that is not redeemable. Then the true up starts over in October when you would need this credit. So basically you spend all summer producing so much power you don’t know what to to with then when the winter comes and you are producing less your credit disappears and starts over! Still, in the mean time you still pay SunRun monthly for power that YOU produce. This is only a small part of this mess.

Dishonest. Slippery sales people

I was behind in my electric bills, so the electric company would not release my account to go live with solar. The SunRun sales person said that SunRun would pay off my balance. He made the payment right in front of me telling me not to tell anybody he was doing this. Once he made the payment, the electric company released my account and gave the go ahead to switch to solor. When I got my bill, I saw that the payment was reversed due to insufficient funds. I called them and they confirmed that the funds had been re-deposited into the payers account, a.k.a. the sales person.

CROOKED SALESPEOPLE

Just had a knock on my door by a person who claimed he was 'working in the area and that there is a problem with my electric meter'. He then demanded access to my meter claiming he was with PG&E. I informed him that PG&E employees do not wear Sunrun shirts. I then asked to see his REQUIRED soliciting permit my town requires. He claimed he didn't need one and that Sunrun has a 'partnership' with PG&E. They do not. None of the solar companies have any partnership with PG&E. He again claimed that he needed access to my meter and I told him to get the hell off my property and that he ILLEGALLY is knocking on doors without a permit AND also violated the law that bans knocking on doors with no soliciting signs. He then proceeded to go harass my neighbors. I called the police to ticket him. Sunrun will lose any ability to knock on doors in this town with these actions. If you are this crooked just trying to sale your stuff, you never will have me as a customer.

The worst!

Dishonest, crooks, and incompetent each and everyone that I dealt with. Sunrun forged my signature on the contract. The sales person made many promises that not on the contract that I didn't see. The CEO, Mary Powell should be held accountable for enabling employees to commit crime for many years. P.S. Sunrun please do not respond to this review your words are miningless.

Pleasant experience

From the gentleman at Costco who talked me into speaking with a sales rep to the schedulers and the installers, all left me impressed with their professionalism and efficiency.

Buyer Beware

DO NOT DO NOT DO NOT enter into a contract with Sunrun. When you sell your home, they will still continue to take money from you for service that is no longer in your name. When asking for a Supervisor or Manager, it seems as though they are non existing. They will refuse the refund you your money forcing you to contact your banks fraud department. Save yourself the headache and frustration by going with another company or by not even bothering with solar!!!

In August of 2023, I started a case to have 6 of my 40 panels removed to repair a roof leak, it took a month for them to schedule me with their Contractor PLUGPV, finally in October they reinstalled my Solar, cutting holes in Shingles that they had to pay my Contractor to come out and repair. I asked them where was the permit for the removal and replace procedure and the a contractor told me that wasn't necessary, WRONG! The new roof had to be permitted, removal and replacement of Solar Panels also need to be permitted,, after many months of being passed from one person to another at SunRun, Orlando, California, Utah and lord k ows where, a permit was finally pulled in June, they are good for 6 months, I called the City of Saint Petersburg Wednesday to find out they still haven't called the permit in for final inspection, it expires in December and will be an additional $500. to reopen it! 15 months to get to this point,, If I had to do it over again I wouldn't,once you have Solar installed they forget about you! SUNRUN is just another Money Grabbing Company with High Pressure Sales People! Buyer be Ware!

Very prompt, efficient & cleaned job their team did,looked the supporting teams of planning, securing permits from city etc have made job more smoothing & made site beautiful to keep looking at

Ellis guest top notch

Ellis guest and the sunrun team were top notch fast effeicent trustworthy im not usually a big fan of salesmen but ellis and me built a bridge of trust panels are great and the batterys are awesome im basically off grid

Our Experience was Awesome. From the day that Marissa knocked on our door to the Delivery of the Solar panels and the rest of the items to all the guys that delivered and assembled were Amazing. A TOTAL Great Group if guys. Very Professional and knowledgeable. Answered all my questions. I Highly recommend SUNRUN SOLAR and Marissa. She knows her stuff. Highly Recommend her as your Sales Rep. You won't be Disappointed.

professional, neat and curteous!

The install team and foreman were incredible. Did work efficiently and timely, good communication from them. Cleaned up after very well. Knowledgeable and courteous. I felt kike all of my questions were answered.

We came back for more

We are very pleased with the service we have received from Sunrun over the past 6 or so years. We decided to come back for more panels and the Tesla batteries. The service, app interface, and everything else have been more than we expected. We highly recommend them to anybody who asks. Everyone from the appointment schedulers to the installers have been very professional and easy to work with.

Very courteous crow and clean work

This crew was so excellent they came in. They completed their work efficiently. Nam’s crew : Nam, chris, gui and sky The panels came out awesome definitely improvement all the way around

Sunrun solar is the only one I would consider!

Everything has gone very well. Installation was a great experience - Installation people kept me posted every step of the way. It is still "new" for us so will be monitoring costs/savings over the next 12 months. Customer support has been great as well. Highly recommend this company for anyone's solar needs

Run from sunrun

Company is a fraud, stay away

Sunrun CORRUPT Care

CORRUPT Sunrun review - deserves 0 stars 1. Sunrun knows how to scam people. 2. They call it Sunrun Customer Care, but it is actually Sunrun CORRUPT care. 3. They are dishonest and do not keep their word. 4. I’ve had issues with Sunrun since 2022 even after numerous technicians came to my home to check on the solar panels. 5. Time and time again, I would receive a notice that my panels needed to be serviced. 6. Time and time again it was the pigeons breeding under and around the panels and not once, did the technician make note of it. 7. Not once was this documented until I questioned them and they finally documented the issue. However, nothing was done until I made a formal complaint on 8/5/2024. 8. They took care of the problem by removing the panels, then reinstalling them with critter guards and billing me $2000. 9. They promised me they would negotiate the $2000 due to all the issues I have had. They later retracted from saying they would not honor any negotiation and that I would have to pay the full $2000. 10. Recently, the panels were not producing and a service technician was sent out again. This time to replace the inverter which should have been replaced sometime ago. 11. This has caused a monumental loss for me causing undue stress and hardship. 12. I am contacting the Contractors State License Board (CSLB) and The Calfornia Solar & Storage Association as well as seeking legal action.

Very professional, very nice, very informative. Great installers did a great job and were friendly. All installed equipment functions perfectly. Would hire them again.

Lack of Transparency, Delays, and Unclear Contract Terms

I want to share my experience with Sunrun to warn potential customers about the significant issues I’ve faced with their solar system purchase process. My experience with Sunrun has been extremely frustrating, especially regarding the Fair Market Value (FMV) appraisal for the solar system I purchased. Despite repeated requests for clarity, Sunrun has provided zero transparency. Here’s a breakdown of my issues: Vague and Ambiguous Contract Terms: The contract I signed with Sunrun lacks essential details, particularly around the FMV appraisal process. There is no clear explanation of how they determine the FMV of the system, nor does the contract identify the independent appraiser or explain the methodology used. This left me with no way to assess whether I was being charged a fair price. Failure to Follow Through on Contractual Obligations: Sunrun is supposed to hire an independent appraiser to establish the FMV, but after several attempts to contact them, I still haven’t received any information about the appraiser or when the process would start. Sunrun also failed to provide any details on how they determine FMV or when I can expect to get the appraisal report. Poor Communication and Delays: Sunrun’s communication has been poor from the start. The delays in providing necessary information have made it difficult for me to make an informed decision about the purchase. It’s been weeks without answers. Lack of Compliance with Consumer Protection Laws: Their lack of transparency and failure to provide clear, accurate information raises concerns about whether they are adhering to California’s consumer protection laws, which require businesses to be transparent and fair in their dealings. Final Thoughts: I’m extremely disappointed with Sunrun’s handling of this process and would caution anyone considering their services. Their lack of transparency, failure to follow through on their contractual obligations, and poor communication make it difficult to trust them. If you’re looking for a reliable and transparent solar provider, I suggest looking elsewhere.

Trustworthy!

Sunrun has done what they said they would do, and in a timely manner. They are great at communicating through each step so you know what is happening and when. At each step they assign a contact person to answer questions and keep you in the loop, relieving any stress the process might cause.

3 months system still not working

I have had a terrible experiences. It’s been 3 months and system is still not working right. The first think was they submitted the wrong pictures for my install to center point. So it got rejected. Then when they sent the right picture is approve, but when the system was supposed to be activated it doesn’t work right. It’s not generating what is was designed to produce. Call customer service and they set up an appointment it that got rescheduled due to weather. I have to wait 2 weeks before I can get another appointment. Now I have to miss another day of work to wait on tech to possible show up. To top it all off no one explained how to even use the system ( I was told to YouTube it.) so basically I have a pretty wall decoration outside my home

Great service on my leased system

Jared and Elyssa stopped by to talk about the battery lease program. Very helpful and informative

Would not recommend Sunrun ever

My monthly bill is more then agreed on, I still get monthly bills from eversource so now I pay more than I did before. Never never use Sunrun.

I'm a new convert to Solar and boy, was it as expected? Oh yes & more. I'm enjoying the service by Sunrun so far and even when I had issue with my generation, their performance guarantee covered the lost period and I was well compensated. All in all, I'll go with them again and again & I recommend them to anyone wishing to go solar

The process was great. Have worked with professional people the whole way. One small glitch that was quickly fixed.