Sunrun Inc.

Installation

Freddie and his crew were great! From start to finish, any and all questions were answered. Setup on the apps was easy and put everything at our fingertips. Workers were great and clean up . Very satisfied!

Terrible the worst decision

They are scammers, nothing they promise is true, they insist until they convince you, even though you say no, in any case they do not fulfill anything they promise, they told me that the panels they put in generate twice as much electricity and you do not have to pay anything to PS&G, which is totally false, I also told them that my roof was new, they asked me for the receipts so that they would return 50 percent of the expense, which is also false, they also tell you that if your roof leaks, they are responsible, which is also false, I made a complaint that my roof was leaking, they came to my house and said that is not from the panels they put in and left, they also did not want to take responsibility for anything, they don’t care, my monthly bills quadrupled in the summer and I called them to complain and they told me that the panels are fine and that they do not understand why I pay so much for electricity, 800 dollars, the following month 600 and the third month 400, total 1800 in 3 months plus the monthly payments for the solar panels which were 72 per month and now it is 80 for not having automatic payment, which is what they only steal your money from, one should continue operating, do not hire them, it is the worst thing you can do if you pay a lot for electricity, better sign up for a fixed monthly payment and you will not have surprises at the end of the month and you will not have 2 monthly bills, I do not recommend it at all.

Sunrun Makes it Happen

We have looked at solar for several years and just about the time we were thinking it would never happen, Sunrun did. Despite install challenges we got panels and a powerwall!

Capacity and rates

I did not fully understand the number of panels would only service about 60% of our needs in peak months. It was presented as our costs would start about the same as our prior year average which made me believe we would generate closer to 100% of our needs. Not the case. And at the base rate was never quoted it would be 24 cents per kWh ; which is quite a bit higher than market. Also, was not told the surplus kwh sent to the grind would be bought at a fraction of the costs to consume.

Won't provide info to sell home/taking advantage of a senior

My sister and I are trying to working through our mother's trust to sell her home. We have been asking for information from this "company" since 10/31 - multiple times - to find out the answers to the questions below. Primarily -- why they INSTALLED A SECOND SET OF PANELS 5 years AFTER the original set. We need this information to determine how to market the house and can't get an answer from them except a form letter they couldn't even bother to fill out with details that they had "closed" our case since the house is "no longer on the market". We don't want to put it on the market until we know how many thousands of dollars that crap on TWO different roof surfaces is going to cost. 1. The cost for each account (remaining balance of lease) to transfer the remaining leases to the potential buyer. Include the dates that the leases end and what the potential buyers options are when the leases end. 2. The cost for each account for the seller to pre-pay the remaining leases. Include what the potential buyers options are when the leases end. 3. The cost for each account for the seller to purchase the panels outright. Include what damage is expected to be done to the roof so that we can calculate the cost of roof repair to determine how we should proceed with the sale. Please provide an explanation as to why it was necessary to install one set of solar panels in 2015 and another new set of panels in 2020. We have had 2 potential buyers ask the question and have no reasonable explanation to give them.

The full story

Was not informed about the backup battery did not even know about it until the day they came to install the solar panels, and was sold 800 kilowatts for a 1700 sq ft home. Was told could get free nights and weekends which is not offered with solar power buy back plans. Most do not give you cash back in money if you want a decent buy back price just applies to electric portion of the bill. There are fees that are not covered with buy back profits. And incentive gift card of 500 to cover cancellation fee for your previous electric bill was told would be mailed within 2 weeks after panels were installed took closer to 2 months. Was told several times by salesman that it was in the mail so after that I started calling was not submitted so had to submit 3 times before finally going through. Then started receiving text messages for a larger incentive gift card like 3,000. Crazy most where nice so guess kindness does go along way.

Exceptional service

Proactive in addressing issues during installation and coming to a exceptional solution

Amazing

This is the best decision our family has made to supplement our energy costs that have lowered! I would recommend this to anyone that is struggling financially to manage electricity cost. I would recommend this to anyone that I talk to. Sunrun was very helpful and courteous, and very professional throughout this whole process. Awesome job. Thank you.

The entire process with Sunrun was seamless. personable.

The entire process with Sunrun was seamless. The representatives were professional and personable. Our system has up and running for 2 months and working extremely well.

SCAM ALERT!!!

I originally purchased my Solar panels in June of 2020 through Vivint who was later bought out by SunRun. I paid approximately $23,000 to own my panels (not lease them). It is now November 2024. I received a call from someone at SunRun stating that they are contacting panel owners whose panels are NOT under warranty and whose panels are be 'under performing' and apparently mine are supposedly under performing. The guy said he can send a Tech out to my house to assess why the panels are under performing and give me an estimate to get them up to par. He mentioned that there could be a defective <blah! blah! blah!> part but they would have to come out to be certain but I would need to esign the document for them to come out and there would be a fee for it and from there they would give me an estimate to 'repair' whatever was causing the under performance. When I looked at the document to esign I found the fee for the assessment was a whopping $645! Wait. What? So do they really mean to tell me that after paying $23,000 for the panels they're defective after just 4 years? Whiskey Tango Foxtrot! That's what I call a SCAM product! What happens if I fix them now and 4 years from now the panels are 'under performing' AGAIN? I would NOT recommend this company to anyone. Please everyone... Don't make this mistake!

Leaky roof

I am out of warranty for leaking roof repairs. I get it. SunRun will not send anyone to remove panels until 2 weeks later. MY ROOF HAS A HOLE AND WATER LEAKING INTO A ROOM RIGHT NOW. I need it repaired immediately. But they have strict guidelines for who I can hire. Rain storm is hear. I'm so worried about more damage to the house inside. Very frustrated and scared of the damage.

Monthly charges

I have sunrun solar panels on my home. In the past 4 months I've been charged 1200.00 for these panels.Sunrun said I'm always in collections. I have proof that I paid my bills on time.. They said the system was under performing..How would I know that. This has been going on since June 2023.I have talked to them to no avail. I'm tried of dealing with their unfairness. What can I do? Need help with this problem. Doris Mebane UpperMarlboro Md.

AVOID the 20 years pain

I started a lease with Sunrun in 2011. Since 2020, the system has had numerous issues: bad panels, inverters... But the real nightmare is how painfully slow it is to get anything fixed. Last time, it literally took TWO YEARS to repair a bad panel. This was done after countless calls/chatbot with Sunrun. Their excuse was always that the part was on backorder. Now, the system has completely stopped working. It took them half a year just to identify the issue, and they still can't say when it will be repaired. The same excuse: part is in on backorder. The cherry on top? They sent me an invoice for $1,500 for the inverter, saying I'm responsible for the cost as the inverter is out of warranty, even though the lease clearly states that maintenance and repairs are their responsibility. It's outrageous that this company preys on people who genuinely care about the environment. Avoid this company for endless pains!!!

Solar Panels

Provided excellent and fast service!

Appalling Customer Service

I inherited this solar lease while purchasing a home. If I had not gotten a great concession out of it, I would have had the panels ripped out because you would have to be insane to sign such a one-sided and restrictive 20 year contract. It has been 3 months since my roof was severely damaged in a hailstorm, and Sunrun has completely failed to remove their panels in a timely manner. At this point, their last email says that they have no idea when they'll be able to send an engineer to get the permits for removal, so I have to wait until next Spring at the earliest. They've been mostly unresponsive almost the entire time and the process has been like pulling teeth. Given another chance, I would have had the panels ripped out and ignored the price concessions to get away from Sunrun. It's not worth dealing with this company.

The team was both knowledgeable and professional. The installation was quick and clean.

Somethings fishy imo

We were in the process of getting solar and then saw an article where they have a possible class action started by the attorney General for failure to deliver, false signatures, impersonation, saying prices won't rise but then they do for leases, ect. (https://portal.ct.gov/ag/press-releases/2024-press-releases/attorney-general-tong-sues-sunrun) We reached out because obviously we were concerned they said they would connect us to our sales rep and rest assured they would help us with our concerns and next day our contract was cancelled. I think we doged a bullet thank goodness.

Borderline Harassment with solicitations

I've been approached by Sunrun 3 times in the last 2 months and have made it clear that I'm not interested in solar panels at this time. I told them to put me on the no contact / solicitation list and they still continue to show up at my door step. This is borderline harassments.

Over promised under performed

Sunrun has not saved us anything on our electric costs when the lease payments are added to annual cost. Panels on roof have made sale of property less attractive to potential buyers. Sunrun over promises and under performs. Let the buyer beware

Stay away from Sunrun!

Salesman sold lies and promises that Sunrun would not back up or take responsibility for. I was sold a power wall that was being discontinued and received an inverter instead of the new electrical box/panel as stated. Customer Service is a joke and definitely outsourced to another country. Hard to understand reps or they do not know what they are doing/talking about. Filing with the BBB. Please stay away from this company. You will be sorry.

Out of the blue, an offer that was too good to be true

Someone gave my name and a pleasant agent called me and offered me free: re wiring for the conversion, installation of necessary hardware for the Tesla battery, installation of 9 free solar panels, etc. Too good to be true? Nope, it is all done and I have not a single piece of really intelligent knowledge about how it really works. So I am now a Solar house with all the attendant equipment. Only thing I can fault is the lack of well written backup material for me to consult. Every explanation was from bright and intelligent employees. But they really need a set of written explanations. In almost every case a well written document is a thousand times better than a cheesy video. DocuSign videos couldn’t be read on my iPhone 8. Too small and not enlargeable.

Thank you Juan for all your help. This experience has been way better then the last one for sure. Everything went really well. The Team did a great job!

Very good experience. Good quality work

Alexandra is 100 % great.

I love work with she even i have to learn a lot about the solar system

Terrible experience

Our salespersons switched multiple times and none of the information was relayed to the new employee. In addition, the technicians were not knowledgeable, their installations caused us to fail our activation approvals, and made multiple changes to our plans without informing us. On top of that, they are extremely slow with customer support and also refuse to talk to us for our problems, since “we signed a contract”.