Sunrun Inc.

I worked with Odayne on my project and he was a pleasure to work with. I recommend him to a few others and he is now helping them get started on their panels as well.

Extremely disappointed by the delayed solar panel activation

The salesperson visited in June 2024, and the solar panels were installed on October 18. It’s now December 30, and the connection still hasn’t been turned on. Every time I call (and i have reached out to the representative number of times), I’m told there’s an issue, but no clear estimate is provided. To make things worse, the bill for the first month has already been generated, even though the connection isn’t active. This process has taken far too long, and I’m deeply disappointed with the delays and poor communication.

Sunrun faulty wiring

They said they have trusted people who do work but, the wiring they did on my house is faulty. I kept emailing and calling if they could fix it and I got no response. The one time I got a response she was VERY disrespectful. She was not helpful and kept lying, saying she had no supervisor yet after I called back another person answered and led me to the main manager. They still did not pay me back for the amount of months the solor did not work. Never go with Sunrun. They pretend to be interested in the beginning and later on they don’t care about you.

Sunrun Review

Well well initially, I was very hesitant after listening to the neighbor's experience. However, the Sales Representative (Michael W.) trying his sales technique shared other peoples experiences and convinced us that the benefits outweighed concerns. First and foremost he did informed us that the SOLAR system was not free and that we had to pay something regardless. However he showed us exactly how the process works at consultation. We as a family then decided to partake in the adventure since the benefit will be the solar system will help us pay for the energy we consumed in the long run. He was pertinent enough to answer ALL our questions and sought to it that he kept us abreast of ALL our major concerns. From consultation to sight survey, design review then permits passing and to today's installation. We are waiting for inspection and then power on mode after this. With Michael's persistence, we were able to get trees cut down and roof replacement with repair. He made sure to connect with the parties involved and kept us informed and I always have questions in between which he answered and get back to us on a timely manner. His level of sales representative expertise is awesome and he saw that our immediate concerns were always addressed.

Response to Maintenance Issues-leased solar system

I have had maintenance issues since 2018. An Enphase inverter monitor quit working. Also, production has declined, and I suspect a bad inverter. I have made numerous attempts to get this issue fixed so that I, Sunrun and Enphase can monitor individual panel production. Enphase says it is up to Sunrun to initiate the replacement process and they notified Sunrun. They have supplied Sunrun with case and site numbers. There has been no response at all from Sunrun. The sales staff and installer were good and professional, and I think in general the equipment is good. However, I have noted in other reviews response to maintenance issues on leased systems is poor.

Courteous and Quick

We had our Sun Run install today. It was a cold and windy day in December. The installer came in the morning and had it all installed and set up by the early afternoon. They were courteous when they had to come in or show us how to use the products. They did great and were excited to have solar power and a backup battery.

Horrible service have been told nothing but lies. Worst decision I've ever made was going through sun run

Great

Great experience with SunRun. Bryan Rossiter answered all our questions and Andrea Paulsen was helpful in getting all our appointments scheduled.

Round 2

Two months after I bought my house JCP&L sent me a bill for over $800, I almost hit the floor. I had checked out a couple of solar companies but didn’t understand how it all worked. Then Sunrun showed up at my door, Derrick was very knowledgeable about the panels and there was no money that I’ll had to put out for the installation, so we quickly signed up. But Derrick had lowballed the amount of energy we used and I was still getting $200-$300 electric bills. I had to complain to Sunrun a few times before someone took a look at what was going on. I was so happy the day Anthony called and said they were going to put another set of panels on the house. Now the two sets of solar panels are costing me $180 per month, a far cry from the $450 JCP&L was charging per month. Thank you Anthony and Sunrun.

Rhode Island customer Run from SunRun!!!!

I was told one thing yet here I am with a credit that is getting less and less even though no electricity has changed. I can see on my Tesla app I’m getting a lesser amount of solar than the SunRun app and a roofer came because of a roof leak caused by installation and said I have at least 1 cracked panel. I was also told it would be replaced because I’m leasing their equipment. However, they aren’t replacing it and I keep saying the system had an issue. Then I get someone to actually listen and look and I’m told yes there is an issue however it’s basically too bad so sad they look at the information and my panels are showing all green yet my Solar shows less coming in and if I want to have somebody come look at it, I have to pay them. All I can say is RUN from SunRun!!!

They don't take care of issues

After 5 years they still haven't taken care of the destruction they did on the 2 years old roof. I want to fix my house up and can't until they take care of the filtration on the roof they caused.

Job was well done. The crew was very professional. The electrician also was very professional. He took time to explain how the outside electrical box works. I was very pleased with the company. Thanks again.

Fraud from the Sunrun salesman

The Sunrun salesman provided faulty promises in terms of the fee they going to charge. He did an estimate for my electricity usage, and promised that the electric company and the Sunrun together would charge a fixed flat fee for my monthly electricity usage as the same I had been paying to the electricity company. However, after the system started running, the Sunrun is charging a fixed fee, which much higher in the summer months than the regular pay, and they would not credit me when the electricity company is charging me more, which makes the whole charge to me is much higher than my original electricity expenses. I contacted Sunrun about this, the customer service just closed my complaint without any explanation.

Sun Run is a scam they under sell you panels so when the panels they sell you arent enough they urge to you to buy more. We got solar to lower our energy bill but after paying our PG&E and the solar bill we end up paying more than what we were originally paying. I would not go solar ever again and of course I live in a communist state where they are forcing solar on everyone whos building a new home. Just a big waste of time and money, just pay the outrageous PG&E bill you'll thank me later.

Great experience

We have had a great experience with Corey Duncan and his team. Corey was always available for our phone calls and text messages. He made multiple trips to our house around our busy work schedules to clarify the process and design plan. We will be recommending Corey to our friends and family.

Went well

Sunrun is complete garbage

I had concerns about snow sliding off of the “leased panels” and damaging my property or injuring someone. Called customer service and they offered a solution called snow guards. I said great, unfortunately they told me that it’s a paid service which is over 1k. I feel that if I’m leasing them and it was never discussed as a potential problem in the future , which I could have made a determination at the time of sale, they should be the ones coving this potential risk. I have large amounts of snow falling off and it’s worrisome. They offered nothing!!! Either go with another company or discuss this with sales at the time of signing, because it will definitely be a problem for anyone that lives in the north country!

Carolyn Villella was absolutely very professional from the beginning to the end. Explained everything thoroughly advised me on what to do. And was very efficient with scheduling the Solar panels. The men came in in the morning and we were very professional and putting up all the panels and cleaning up everything on site thank you very much Sunrun

Looking forward to reaping the benefits of solar energy.

Run from Sunrun!

Sunrun sales teams lies to make sales and commits elder fraud. Sunrun installers damaged my roof and ceilings durring installation and have repaired 10 months later! The system Sunrun installed drastically undersized abd they lied about price. When I brought my concerns to Sunrun and offered to compromise and meet them in the middle, Sunrun turned my system off remotely and sold my bill to a collection company for twice systems value! They damaged a system and voided warrantee. intentionally! Sunrun is criminal company and unethical in my opinion.

Waiting the City Inspection Way too long to wait…

Sold a bill of goods!

Do not use Sunrun!! Promised a system that would cover my yearly electricity cost, I am paying more per year for electricity with Sunrun solar installed than previous years without solar!! Buyer beware, I didn't catch the changes they made to the system they promised.

Service

Sales and installation techs were great. Timely, courteous and professional. Kept us informed every step of the way!

Sunrun preys on the elderly

Sunrun is an unethical company that preys upon the elderly. A door to door salesperson visited my 82 and 89 year old parents three times. The third time, the salesperson came with an aggressive male who convinced my parents to sign a 25 year contract for solar panels they did not need. My mom understood that everything would be free and that her electricity bill would go down. Installation was free and her bill did go down, but my mom was blindsided when she started getting a $166 monthly bill that will continue for 25 years. She was paying $80-$100 month prior and the salesperson knew that. My mom would not have agreed to paying double for electricity if she had fully understood what she was signing. When I filed a complaint to sunrun, they said they have a recording of my mom agreeing to the terms of the contract so there is nothing we can do. It’s a sad thought that she was sitting in between two aggressive salespeople having her sign a docusign and recording her voice agreeing to this. Shame on you, sunrun. The attorney general of CT has filed a lawsuit against sunrun for this very thing. Read here: https://www.ctinsider.com/business/article/ct-solar-panel-lawsuit-sunrun-elevate-brightsolar-19584804.php

Easy process

Great experience overall. Excellent communication from salesperson to the installation crew. Long delay due to the counties backed up permitting and inspection process, but Sunrun kept me informed all along the way. Once the county finally issued the permit, Sunrun was quick to get my install scheduled and completed. Install crew leader let me know what the process would be, listened to and addressed my concerns, and walked me through everything when they were done.