Sunrun Inc.

Go Solar with SunRun

I recently made the switch to solar energy with SunRun, and I couldn't be happier with the experience! Highly recommend my solar representative Charles Severino. From the initial consultation to the final installation, the entire process was seamless and professional. Charles was knowledgeable and answered all of my questions, making me feel confident in my decision. Not only will I be saving money on my energy bills, but I'm also contributing to a greener planet. SunRun made going solar easy and stress-free!

We are very happy Sunrun customers! They all have been very nice, polite, and knowledgeable. Our system has been on since December 18th.

Great deal and great people!

Everyone we have dealt with have been fantastic. They explain everything very thoroughly and give you all your options. They are very knowledgeable as well. Fair pricing plus lots of incentives. Every member we have dealt with have been very family oriented, which means a great deal when you have young kids at home with all of the meetings and install being at your home. Every member from sales to inspection to install, they all took the time to answer my 3 year old's questions and to show him how things work. Very professional and personable staff who are flexible with your schedule. Great communication between employees and client. And they take safety very seriously during install. I highly recommend SunRun!!

The worse solar panel company!!!!!!

To whom it may concern, I am extremely dissatisfied with the products and services provided by this company. Sunrun has proven to be untrustworthy, and I feel misled. The solar panels I purchased have turned out to be the worst financial decision I have ever made. Despite my investment, I have yet to receive a bill that reflects any savings, and I am burdened with the cost of equipment that seems to have little value. I was informed that there are no technicians available to inspect their products. I simply want these panels removed from my property, as I believe the company is taking advantage of customers with subpar offerings. Additionally, selling my house has become a complicated issue due to this situation. The stress this has caused me is overwhelming. I sincerely hope this company is held accountable for their actions, as they are clearly deceiving consumers. Worst Decision Ever , Mrs. Moore

Jersey Village

Mike Linskey was the best! Great salesman! He he answered all our questions and went over everything 2 to 3 times to make sure we understood what was gonna happen!

Best option and friendliest employees

We were never planning to do solar panels in the first place, but the Sunrun team was so helpful and kind. They answered all the questions my husband and I had. They communicated every step of the process with us. They even got their team out a few days early to install. They set aside two days for the project and got it done in less than one. It was amazing! They even helped a delivery driver in the middle of things when we had a piece of furniture dropped off. Truly an awesome team of people.

Never go with sunrun

My life is miserable after I installed sunrun solar panels. The agent Daniel told all lies and trapped me. I ended with unnecessary bills and not getting benefits. Customer service is not helping and saying the agreement gives different information. The agent told all lies and everything opposite the truth. The agent blocked me after installation and not helping me. The agent said I will be getting Costco reward program, got my Costco information but never signed me up through Costco. He said my monthly electricity bill will be around $5 other than solar rental fees. I am ended up paying regular electricity bills in addition to monthly solar leasing fees. The agent said I can cancel sunrun any time but that’s not the truth. I am stuck with it for 25 years. He said sunrun will transfer solar panels with their expense if I move to a new home. The truth is they will never remove it from my house. Another promise was In case of roof repair they will reinstall for free but that’s not the case. As per Sunrun agent I will own solar panels at the end of 25 years. Now they say I have to purchase it at market value even after leasing for 25 years. Like so many other lies… I can’t even get tax credit. No use even after contacting customer service.. They say they are investigating, takes months but eventually one answer. Solar panels are doing its job. But why I am I not able to reduce the bill? My life is miserable with sunrun. Never go with them. I was never cheated like this in my life.

STAY AWAY!

We were sold on the idea of solar from our sales rep, WOW a fixed price in SoCal seemed great, let’s finally run the AC!!! Now to our horror and extreme financial burden we are getting legal representation to help us out of this nightmare. Sunrun locked us in at nearly $160 a month, not bad for LA, but when their system and production became shit, guess what, we are pulling 100% from the grid so Edison is back saying 200-300 a month plus Sunrun is passing the buck to Tesla and and still takes their 160. So for months we have been paying double bills, Sunrun just acts as if you can go F-yourself and says our system is fine. Please do not trust this company, solar is not worth it, Sunrun is not worth it, we are literally bouncing checks because this company doesn’t give a damn if their equipment is working properly. If I can stop you from making the worst decision of your life I will feel a little better.

The single worst financial mistake I have ever made in my life

This started 2 weeks after I gave birth. The salesman knocked on my door (despite having a do no solicit sign up) and I am holding a 2 week old baby. This is my fault as I was out of sorts but they continued to come back several times until I simply said to go ahead and install solar on my house. Truthfully it sounded like a good idea and the way they described it was that I would basically be paying the average of what I was already paying. There would not be a "savings" up front but the savings would be that their plan would only increase approximately 3% each year while electric companies can charge increases much higher than that. We have now had our system installed for over a year so I wanted to compare our electric bills were to prior to installing solar. Turns out we paid $659.35 MORE this year than any year without solar. I am so mad at myself for agreeing to this and I would never recommend Sunrun to anyone.

Second system

I became an early adopter of SunRun’s solar system in 2013. I have been so satisfied with the endeavor that I opted for another system on a second home. Their service and technology has made for a positive experience. I would recommend SunRun to anyone who would ask my opinion.

Professional

Great project

Company is not trustworthy and definitely not truthful

I had my sunrun person first come in May 2024 and he was fantastic from start to finish when it was installed in September 2024. I referred a friend and they were getting gift cards to compensate for the crazy cost of eversource until their panels were installed, which happened in about half the time that ours took to install and we never once received these gift cards as well. In January 2025, the panels started to really not produce very well. There had been a few days here and there every single month where there was almost no production prior to this and nothing was done. When I saw the issue error, I contacted Sunrun after a couple of days just to see if it would go away or if they would contact me, but nobody actually did anything. I called up and they just gave every reason in the book, said they would make a ticket and I would get a call within 24 hours. A few days later I called back to see what was going on and they told me the case was closed and that the panels were working but the app then said that there was an error still, and they just made more excuses. Nobody will call me back and people refuse to actually be honest and I will 1000% never be referring people again and once the contract is up, we will be gone. They’re not trustworthy, they’re not truthful, and I have talked to some really rude people as well. I regret getting these because now we are paying triple the amount for our eversource bill on top of what we pay, Sunrun.

Solar Scam

The greatest regret of my life is dealing with the sunrun. For the past 1 year and 6 months now, my solar panel has been faulty and I tried my best to reach them, but all my effort is abortive. From the manager, and rep, they are all garbage.

Everyone was very nice and professional. I had talked to several companies about solar panels and I really was not interested. But my sales rep Parinda was very nice and did everything she could to convince me of the benefits. At this moment I’m satisfied with the customer service and installation. But I can’t speak on their service itself because I’m not fully going on solar at this time.

Do not use Sunrun

We installed Sunrun a couple years after we moved into our home. The rep approached my husband at Costco and convinced us to take advantage of the solar rebates before they expired. We live in Sunny Orange County where it's sunny and hot alot so it seemed to make sense. This was the biggest mistake we made with our home. Since then, we have had leaks in almost all areas of the house where there are panels. There have been leaks in both my children's room, our master bedroom. The leaks have caused countless issues, and roof people coming in and out. We have dealt with leaks every time it is "rainy weather" and there have been serious leaks at least 6 times now in the last 6 years. SUNRUN keeps pushing us off to the roofer that installed, and will not cover these issues even though they are all completely due to the solar panels and installation. We have spent more than $15K in roof repairs POST installation. SUNRUN has not given us the service promised, and we regret installing with them at all. Please save your money and do not install with SUNRUN. Do you research and find another responsible party. Even though Costco allows them to cooperate with them, this is one instance where I think Costco has made a big mistake in trusting a company that does not have the integrity they say they do.

Sunrun is the worst company I have ever dealt with. It started with the salesman. He never delivered anything he promised, as a matter of fact he just disappeared after the sale was final. It took them a year to even get started on the install. It's now been two years after that, and my roof leaks. They say that wasn't there fault, I never had a leak until now. Just a horrible company to work with. My neighbors had a company come in a year after me, they had the install done before me, and no complaints. Stay away from Sunrun.

Wow!

Had always been told I had too many trees so I didn't expec. That was 3 months ago and currently the new box & mast are instalked, the solar panels are on & inspection is scheduled in 2 days.t anything to happen

Not Professional

While we are happy to have solar panels we found Sunrun installation and follow through to be quite unprofessional. From the way they first treated our property all the way to final steps and communication, we have felt that we as their customers were last on their list of importance. In other words, very definitely not what we expected and extremely disappointing.

Worst ever

Wouldn't recommend Sunrun. They got my $ paid out upfront and within few years, battery backup went down. Sunrun promised to replace the battery backup. It's been 10 months since it went down and they still haven't replaced it. They won't give me any reliable dates on when the battery back up inventory arrives and when they can install the replacement battery. Please choose a financially stable company that shows decent customer obsession. You don't want to spend multiple 10's of thousands of $ on a company that least cares about its customers and based on my experience, the product and customer service are both awful.

Removal and reinstall same panels

My contract has 1 free removal and reinstall for replacement of new roof. Last year in May of 2024 I requested this . My contractor was lined up, sunrun told me my town required permits! I believed them! I cancelled the contractor until permits were required. After 8 months of no answers, I called my town of Southampton and was told there were no permits applied for from sunrun, and that no permit was even required as this was a maintenance issue! Now sunrun is telling me they did apply and were denied 2 x! Where are they applying? Not at my town building dept! I asked and now they are telling me they can’t give out any phone #s for their permit dept and they will email the denials Now, my contractors prices have gone up $2,000. This is absurd, it’s almost a year since I requested this! I will not be recommending them in the future to any of my family and friends! And also, the solar panels are not really saving me any money in the winter as my electric bills are almost $300 adding to the monthly lease of $140.

Exceptional in every regard

Completely satisfied in all aspects of my experience with Sunrun: design; explanation; installation; price; and performance. Delivered and turned on much early than expected, by two months.

Service was great especially the pre-installation process. I was kept informed as each step of the process unfolded. The installation process had a couple of snafus but otherwise everything was on point.

Not a company to TRUST, Beware!

It's been around a year with no solar energy production. I've been calling almost every month to check on the status of the part that I need for the system to work. Poor customer service- they care about if you paid the invoice. Only they want money, money. The contract is only protects Sun Run. And, when you tell them your roof is leaking they blame you. Also, if your solar equipment is on "off" position, you still need to pay an estimated monthly payment calculated by them. For this company, the client does not matter, what is matters is how much they can make for each quarter. The communication process between Sun Run, subcontractors and supplier very incompetent. I definitely do not recommend it to anyone even to my worst enemy!

Everyone was polite . They cleaned up when the job was done and they explained what they added to my system.

DO NOT HIRE!!!

Please do not hire them. Hire any other company. They will tell you anything you want to hear to sell you on their product. I have been going through problems since I hired them on April of 2024 and still not resolved. The salesman never got back to me, I had a customer service rep assigned and he never gets back to me. Company is absolute trash. I promised them I would leave bad reviews on any and every platform I can.