Sunrun Inc.

Solar

We have solar it’s been 5 months and it is the best thing that we could have done. No electric bill other than the $7.53 each month to be connected to the grid which is mandatory. The panels look sleek on our roof and the installation was perfect. We have had friends of our get the solar panels from Sun Run and they are happy to have no electric bills either. Our salesman ( Ken Cordeiro ) not only a really good rep working for SunRun, he’s not a high pressure salesman, just honest.

Worst company ever don’t sign up

Don’t sign up with them. They don’t care. You can never call to a live person. They never call you back. Customer service worst that I have ever seen. The system doesn’t work the way they say. I wish I never sign up with them. They workers suck. trejon.hollins@sunrun.com, sean.hutchison@sunrun.com For over 2 months trying to fix my problems then always say they will call you back and they won’t. I have nothing but problems with them. I should have sign up with Tesla. I can’t wait to get out of this contract.

Solar Experience with SunRun

I wanted to thank Sunrun for a pleasant experience during our solar installation project. James our sales rep and Marco our construction manager was very professional and followed up on all their promises. James kept in contact with us every couple of weeks to give us an update as to the progress our project was making toward installation. Marco informed us about trying to obtain approval for the project thru national grid. Getting utility approval took the longest part of the project. Once we received approval from National Grid they came out to the house in less than a week to install the system. We are now waiting for sign off from the town on the construction that took place. National Grid will come out and do their inspection and install new electric meter. once that is completed system will be turned on.

Solar

For an emergency solar makes a difference

No 'proactive monitoring'

Sunrun has HORRENDOUS customer service. My contract states that Sunrun will proactively monitor my system. If so, why was it not working from January 11 - February 11?? After seeing the lack of solar generation I called and was FORCED to sign an agreement with a $600 service charge in order to schedule a service call. Now I see that the system is working and called to cancel the appointment so as not to incur a $600 charge even though my system is under warranty. I was told that the technicians remotely 'fixed' the issue. I asked to find out what they did/what the issue was but this is not allowed. I could only talk to customer service who I know from previous experience has no information to share. Conveniently the supervisor is not available but they will 'request' that she call me back, but no guarantees on if or when it might occur. So I have lost 4 weeks of solar generation with no explanation or why it was not discovered from January 11 until February 11 until I ALERTED SUNRUN to the failure. Also I am not able to find out how the remote techs solved this problem or if it might occur again. I guess the burden is on the homeowner to do all the proactive monitoring.

Wonderful experience

I had a wonderful experience with Sunrun that walked me through the process every step of the way. Knowledgeable and experienced. Especially Grace Mora and Steven helped in the beginning start the process

Friendly workers

Thorough and pleasant on the phone and in person. I’m not sure what office location I was talking with. The workers were installing a Tesla Powerwall battery. I had solar panels put in 10 years ago by Sungevity. It happened sooner than was estimated. It was a pleasure working with all of them. They communicated with me about every step along the process.

Terrible support for remove and replace for roof replacement.

Requested a remove and replace order on 101/24 so I could have my roof replaced. received a quote on 10/4/24 that included a line item for redesign cost (if applicable). Since all I wanted was the panels taken down and then put back up there was no need for a system redesign. After 6 weeks Sunrun was not able to perform the work before my roofing contractor was ready to start, so they assigned my project to a California business located in Sacramento. They were told by Sunrun it was for a roof replacement along with removing and replacing the solar panels. When I told them it was just to remove and replace the panels, they contacted a company in the bay area to do the job. They did the job of removing and replacing the panels without issues, and reused all the equipment that was on the roof to start with. Three weeks later I received a bill from Sunrun that included a charge for a system design of $1400.00. Since no new parts were used and the system was put back exactly where it was on my roof, I do not believe I should be charged the $1400.00 redesign fee. I have spent the last 5 weeks debating this issue with customer service without success. I would like someone else at Sunrun to get involved in this and help me clear this charge from my invoice. My case # is 15979126

Sun run panels

Horrible company no customer support rip off artist they were supposed to put 14 but put 12 system doesn’t work electric bill still 200. Don’t use them

worst service ever

Do not use this company . Lack of information and services

Such a scam!

The reps were super nice, the installation was quick and easy. Everything sounded great. For the first half a year everything seemed amazing, we consistently checked our usage and always ended up under whatever we were allotted, or estimated, to hit. Yet now, less than a full year later, we somehow have an electric bill, AND a Sunrun bill! So we essentially doubled our electric bill. Makes no sense. This is so damn wrong. Of course they just tell us we signed the contract, so now we’re locked in, to continue to be screwed for however long that is. One of the biggest mistakes we’ve made as homeowners.

Easy

Easy to do and track to completion. Communication was great

Stay away

Sunrun took advantage of my senile grandparents and had them sign a contract to install their panels shortly before they passed away. I inherited the house and when I tried to get them to take their panels back I was told (because of the contract they tricked my grandparents into signing) I inherited the remainder of the contract and I had to buy out the remaining years before I sold the house. No one wanted to buy the house with the remaining contract because of how awful the monthly rates were. Evil company, stay away.

My experience with a leased solar system from SunRun

My solar system was installed in November of 2012 with the first full year of operation being in 2013 and this is now 2025. It is a 20 year prepaid leased system with 20 panels and a 20 year lease. The problem I am experiencing is a gradual drop off of performance from 2013 through 2024 and what to do about it. The system produced 7202 kWh in 2013, then gradually continued to drop off to 5848 kWh in 2018 and in 2024 to 3775 kWh. The maintenance on the system has been sketchy over the years as there was no regular maintenance program by SunRun in play. It is now producing about half of what it produced in its first year and I have 8 more years on the lease. So my electric bills have continued to increase dramatically over the years as the panels continue to produce less and less each year and are not performing anywhere close to what was promised when we signed the lease. I would like to speak to someone at SunRun about this situation.

Solar

I’m happy to have new solar put on thsnkyiu

Excellent install

Juan and Ja-ha crew make and excellent and quick job , all clean and neat

Worst Decision I Ever Made - Beware

They lie, they cheat, and then you will get the biggest energy bill you've ever seen AFTER they turn the panels on. Your roof will leak, and they will claim no responsibility. Then your local fire department will tell you how.much they hate the panels, because they make fires so much harder to put out. Stay away from Sunrun. They are shysters.

Sunrun is horrible company does not live up to what is promised

During the summer the solar panel energy offsets but during fall and winter it under delivers and does not generate any power at all. When calling sunrun they give me run around saying the power generated is correct and maybe we need to clean the panels. After cleaning the panels I get same result and electric bill is over $400 unbelievable. Sunrun claims they did they everything right and they can’t help out except we use less power.

Satisfied customer

Great ,fast solar team! Excellent sales person, Christine spent hours answering all my questions and was great support person through the whole installation process! Great A1 customer service! The team arrived early and worked very hard to finish it by early afternoon. Every thing works like a charm!

RUN from Sunrun

Sunrun is completely incompetent, not to mention if you have any issues its a week to have management to contact you! We had panels installed almost 10 years ago and it's been nothing short of problems. First when we had them installed they did a roof inspection which passed. I was a bit surprised as the roof was 20 years old and we had a lengthy discussion about this as I knew we would need a roof at some point. I asked them what the protocol was with putting on a new roof and they said they would remove and store them temporarily no charge. When it came time they charged me $500. Through much of MY effort battling with them, they removed the charge. The other initial problem was when they showed us the layout for the panels. We thought it was a bit odd Sunrun put panels on a portion of our roof which is under 2 giant Silver Maple trees and we talked at length about it as they are only getting bigger. When the tech came out to my house, to investigate why the panels on a portion of our home were not producing like they should, he asked why they installed panels under the Silver Maple trees right by the house which create an ALL shade area. We said this was the layout they provided and we had questioned it at the time and he had assured me they would be fine. It was also particularly odd since our house is a rambler and there were PLENTY of other places they could have installed and he said they use calculation and the sun is part of the variable, all lip service . I told the guy then to just have them removed since they were not doing what we needed and leaves build up under the panels and critters are living there. Weeks of back and forth and then just nothing from Sunrun, not a word. When I finally followed up some time later to see when they were going to have them removed they informed me they resolved the problem by discounting the panels that are not producing. WHAT??? Now that we are doing a 2nd mortgage on our home in order to do so we have to pay off the panels, INCLUDING the panels which don't produce! Sunrun is using "hard sell" tactics and unethical business practices installing panels in places they know will not harness the energy just to sell extra panels. Why would we pay for panels that do not produce due to THEIR poor placement? They have refused to remove them; this makes no sense. There is no way in the world I would recommend Sunrun to anyone. ABSOLUTELY NEVER. Now we are struggling with Sunrun to do the right thing and remove the panels that are not working or reduce the payoff due to their own error. We do not want them relocated at this time by Sunrun. Why would we allow them to do further work on our home when they didn’t do it right the first time. Shame on you!! If I could give negative stars I would, with exception to Juan today!! He was the nicest gentlemen by far. DO NOT DO BUSINESS WITH AND CHECK THE BBB. Awful company.

Zero Help For nearly 3 months

I have been asking for service on my panels since 17 November 2024. It’s now February 3rd. I have called, emailed, and chatted no less than 15 times. Then I got emails stating that I was in breach of contract for not getting service. I have set up 3 appointments and even provided my gate code all for 3 no show no calls. Literally the worst customer service I have ever experienced.

Battery install

Pretty straight forward and fast install. Juan Santos and team were very professional and corteous.

Sunrun was very helpful in understanding how the whole process works. They stayed in touch on each aspect of the project. The city has taken a long time to do their part of the process so it is not actually on yet. We are looking forward to having it up and running.

Solar panels not working

The solar panels that were installed on my house were not working for over a month and a half. This was the initial install, so perhaps SunSolar needed to do something on their end. They said they would put a request in for the Freedom Forever company to call me to set up an appointment to look at and fix the error, but Freedom Forever never called, and never came out to look. Magically the panels are now working (which is concerning bc/ I don’t know if the actual issue has been fixed). I made a payment (which was automatic) to the company and when I called to ask for reimbursement for their panels not working for a month & 1/2, they refused to reimburse bc/ I apparently “opt-ed out” of maintenance support. After talking to the rep, and asking him how I can opt-in, he stated that they don’t offer that as an option at this time, but that they “may be offering” an opt-in option “in the near future”. Based on the disturbing conversations I have had so far, I am really dissatisfied with SunSolars customer service, and pray that we don’t have these kinds of solar power problems for the next 25 years which is how long I sold my life to this company. Maintenance support should be an automatic service for any solar panels going on any home.

And the sales rep Jacob was very good. Answered all my questions and was very prompt at getting back to me if he didn’t answer right away. The crew putting up the solar was very good. However, the communication between Jeff who was the lead wasn’t good. There was complications with the battery and ended up coming out four different times and finally resolved the issue by changing the battery out.