Sunrun Inc.

DO NOT HIRE!!!

Please do not hire them. Hire any other company. They will tell you anything you want to hear to sell you on their product. I have been going through problems since I hired them on April of 2024 and still not resolved. The salesman never got back to me, I had a customer service rep assigned and he never gets back to me. Company is absolute trash. I promised them I would leave bad reviews on any and every platform I can.

Sunrun Solar

Sunrun Solar has been outstanding to work with from the very beginning when we attended a solar informational meeting at our HOA community center. Robert was a sales person and he was excellent. The process from the sales contract to installation when very smooth, and Sunrun took care of everything. We had a install coordinator, and a customer service contact person who walked us through any questions we had. The entire process was completed in less than about 35 day’s. They took care of the information needed for NV Energy Co, and they also were very fast and efficient. 5 Stars to Sunrun Solar, we highly recommend them for any solar needs.

We started our solar installation project mid-October 2024. It is now mid-January 2025, and we’ve just been told it may be another 3-4 months before we can be connected to the grid and turned on. So, since we still don’t have solar at this time, I’m surprised I was prompted to write a review.

So far, so good

The 28 panel/two Tesla battery system was installed in two days with minor delay caused by a temporary shortage of parts. Final inspection had been delayed by a minor change to the relocation of an emergency shut-off switch. Still awaiting final inspection by the City and connection to the grid. All Sunrun staff have been a pleasure to work with during the process that started in early November with plan design; installation in mid-November. Now at mid-Januarys awaiting final city inspection.

Communication

Since I purchased this material I regretted it . No communication skills between the manager and myself. Want answer calls ,he will text sometimes. Feel like I was rip off..

Sunrun was very professional from beginning to end. I am going to recommend them to my friends and family.

AVOID SUNRUN

It’s fine until you need to refinance and they will do nothing to help you. Scary to think what might happen if you ever need to sell your home if trying to refinance is an absolute nightmare. They will not assist at all with any addendums or forms needed to complete a refinance. I’m in the middle of a dispute with them just trying to get an addendum. Terrible customer service - refuse to take calls and only responds thru email before ignoring and punting to another team that punts back. Services are no good if I don’t have a home to use them

Great option for solar power

Andrew Frederick explained the benefits of leasing solar power through Sunrun tather than incurring the expense of purchasing batteries ourselves -- the figures made sense and everything went smoothly during the installation.

Easy to deal with

I’ve had solar for almost 10 years now. First it was Vivint then they were acquired by SunRun. Always responsive and I’ve saved a lot of money! Panels and maintenance costs me nothing (unless to remove for roof maintenance). Usual electric bill from PSE&G is under $10/month, many times $0, and a lot of times a credit! Just increased # of panels by 12 so my PSE&G bill will be even lower. You do pay a monthly bill to SunRun, but what you do or don’t use from your panels production, results in either a small electric charge or a credit balance.

Installation timeline

Overall excellent timeline for installation. However, site rep did not talk with engineering team prior to install. Resulting in having to redesign the installation drawings because they didn’t account for roof top interference. Recommend ensure you get the engineering team to conduct physical roof top inspections.

There system broke often. If you want more trouble in your life, go sunrun

System Not Performing as Promised, Regret Installing the System

I had a Sunrun system installed in March of 2024 and while the initial installation was easy, the system has been a scam. I was promised that the system would generate 18,606kwh each year, which I was told by my sales consultant was 135% of my annual energy usage. After months of paying both electric company bills and Sunrun bills and realizing no savings whatsoever, I just pulled all of my usage data from 2023 (which was the year used to calculate my energy usage when the system was developed and presented to me) and did the math myself and I used 21,501kwh hours that year. In order for a system to cover 135% of my usage, it would need to generate 27,951kwh. I will be lucky for it to reach 16,000. Between SunRun and the electric company, my power is going to cost me approximately $2,400 MORE per year with the solar panels than without. My sales consultant knew that this was my big concern and swindled me with promises of not only would my bills be less, but at the end of the year I would have "extra" electricity to sell back to the electric company. I was not looking to save money, just to not spend anymore than I was currently spending with the electric company and the opposite has been true.

Best decision!

I worked with Holly and Chelsea, holly kept me on board for multiple years and worked with me through out the entire time. Chelsea provided great information and helped us get our battery addition upgrade after being a sunrun customer for 10 years.

Dusappointed

First problem was discovering 2 leaks in our roof after installation. Luckily one was on our covered porch which lead us to check in the attack where the other one was. What a nightmare if we hadn't discovered it. Fortunately it was fixed. Now we have discovered that we have not produced power for 5 months and have a $600+ PG&E bill. Problem was fixed but now I'm told I won't be getting reimbursement at the level promised in our contract. The case manager Devin will not return my calls. We were told that our system would be monitored for proper production. Now the fight begins to try to recoup our loss. Very disappointed.

Sunrun / Augie

Had a great experience with Augie Reyes. Very knowledgeable, friendly professional.

Support Communications followup

Great promises of being the best in the Solar business. First test of being the "Best", fail. Within 1st month, installed wireless heat sensor failing; warning going off & tablet sensor reporting has communication issue with sensor. Left numerous e mails, phone messages with both our initial contact & after installation support personnel. Zero response from either. Finally reached someone who could only asign a "case" number. Then continuing calling and reached another Sunrun personnel who said, "moving this case to an "Escalation Team". Been total of two weeks without anything done. The best?

Worst company ever

We purchased our brand new home/ built house 3 yrs ago now and purchased the solar panels with our home which we are still paying for with our mortgage. A year ago our solar panels were not connecting to their server for over 6 months and no one contacted us about it. We reported to them the issues and they took care of it and the person who came to fix it told us if we have anymore issues to let Sunrun know and will be free of charge since we are still paying for it and they will come again to check it out. Last month the issue started again. I didn’t realize it until I checked the app and noticed it wasn’t reading it. I been consistent on checking the app to make sure it shows that is working but due to the holidays we got busy and I completely forgot to check daily last month. The beginning of this month I checked since I got back to the routine of doing that again and noticed it wasn’t working. I called sun run a week ago to report the issue and submitted a claim for them to come. They told me they would call me in 24-48 hrs. I waited 3 days and no one called me and did not show up. I called them and they told me they would have someone call me this Monday. No one did! Again! I called today and this representative is now telling me I have to pay for someone to come and take a look at the issue!!!! No one ever told me that before! I did not sign or pay for anything but the fact that this had been an issue for the second time and I’m still paying for the solar panels and they want to charge me to check to see what is wrong with it it’s completely ridiculous! They want to charge me 585 just for someone to take a look and check what it is wrong with it! I’m considering on switching companies as this is becoming a major issue now. I also had requested to speak to a supervisor and the representative stated that “there is no supervisor right now!”

Sunrun Solar not providing power as promised.

I started with Sunrun April 2024, and ever since I have been paying more than what I usually been paying my eletric bills. SCE and combined with Sunrun my bills are now twice what I am paing for. According to Sunrun that I am no longer paying SCE and will only pay them. But no, I still get bills from SCE and being billed also from Sunrun. I have been calling Sunrun regarding about this because it doesn't make any sense to have a solar and pay more. I called them several times and a case manager that is assigned to will request a copy of your bill. After a few days they will pretend they never received your email and will request it again. As I am explaining to the case manager when I first introduced by Sunrun solar they have reviewed my electric bill and provided them a whole year of statement of my personal billing from SCE. In this case they can review how many panels and batteries I needed installed at my house. Obviously Sunrun did not meet the required Kwh usage I needed for my home because even the first billing I already started complaining that i am paying more. The call has been on going ever sinced and up until now it's never been resolved. I've been calling and I have been telling them on every each call that I am paying more and would like to get this solar pannels out of my house as they're not complying with what they promised to begin with. The only thing they can do is assign your account to another case manager and tell you that they will call you back but they never will. Then you start calling them again and again and no resolution.....

close to a year installation.

Inaccurate description by sell people. Argumentative staff - when they destroyed my roof - took a long time to get their admittance to this and long time to repair. Asking things that are not in a contract. 5 times redone electrical work (can not pass an inspection) with destruction of my basement furniture. I have to show them youtube video to explain what thy suppose to do. Terrible work, I deeply regret dealing with them. Have to complain to Better Business Burau for them to take my complaints seriously.

Very professional crew

Turnkey Operation

The process is laid out and explained very well and there were no surprises. The sales team (Tim P) was extremely helpful and insightful. He had facts, figures, and data references to answer all of my excellent questions and concerns. The site engineer was friendly, fast and efficient. The installation team was on time, courteous, and neat. The project manager kept me in the loop every step of the way. You can tell Sunrun puts a lot of emphasis on professionalism and courtesy. It was readily apparent that “this isn’t their first barbecue”.

So far everything from the first contact with Sunrun through installation has been great. Communication from Sunrun on each step of the process has been really good. The installation crew did a great job and kept me informed on their progress on installation day. Now waiting for approval from the City and Electric company to turn the system on.

Terrible Billing Dept

We were billed for a removal and reinstall for our system and paid the bills in 2021 when the company was Vivent. Now three years later, we are being billed for the same work. Sunrun claims to not receiving the payments but both the bank and credit card company have proof that the payments went through. I am getting no help after hours of phone calls. The matter still stands as they say they didn't receive the money but I have proof that I paid three years ago.

Great experience. Jason did a great job of walking me through the steps and answering my questions about solar and building a system for my home that will preform well

Go Solar! Go Sunrun!

The process was comprehensive and streamlined by our sales rep, Milaad S. He was always one step ahead of the process when providing us information and a timeline. From signing documents to post install, he made it easy and we are happy to have chosen Sunrun to get off the grid.