Sunrun Inc.

Every Person has been helpful

No service

I don’t think we are creating electricity like I thought we would,As of 9-6-2424 we only have 800 watts.My monthly bill is just as high as it was before we got them.

Excellent from start to finish

Process was easy from beginning to end. Sunrun takes care of everything from design, permitting, installation, town inspections and power on with Eversource. From initial contact to power on takes about 4 months so plan ahead. It’s a win win for you to hedge against skyrocketing electric costs and create clean energy for you and the grid.

Solar is not a money saver

Our energy bills have increased by roughly $300 per month since getting solar and I regret that I didn’t do more research. We still have to pay for SDG & E delivery fees and gas on top of the $350 bill to SunRun. I have sent emails and left messages for our representative and have not received any return calls and our original salesperson quit after he “sold” us the system. Not a happy customer.

Sunrun: Stay far away from these liars

I have had a frustrating experience with Sunrun from the beginning, starting with the initial interaction with the salesman. We have had the system for two years, and it has been offline twice. The first time, someone came out and resolved the issue without any problem. However, the second time, they insisted on us signing a work order with a $544 charge. We pointed out that our original contract did not specify that we would be responsible for repair costs. After multiple back-and-forth conversations, they refused to send anyone to inspect the system unless we signed the work order. I spoke with Oscar, who assured me that this was just a formality and we wouldn’t be charged unless the issue was caused by us. Since we had not made any changes to the system, I signed the work order. Today, I received a bill. I called to dispute the charge, and was met with unprofessional behavior from Santiago, a so-called supervisor. He was rude, condescending, and repeatedly interrupted me. Despite my attempts to explain the situation, he kept talking over me. I had to firmly request that he let me finish speaking. He then responded by saying, “That’s your first offense.” It’s unacceptable to be treated this way, especially when the issue stems from their lack of transparency. I would strongly advise against doing any business with Sunrun. They are deceptive and dishonest. If you refuse to sign their work orders, they will not send anyone to fix the system. This leaves you with a non-functional product while still being expected to make payments. Overall, my experience with Sunrun has been incredibly frustrating, and I would not recommend their services to anyone.

Everything from start to the point we're at right now has been GREAT! Our sales person, George Do has been amazing. He is knowledgeable and answered all our questions. Everyone involved with this install has been so friendly and transparent.

Sunrun, Avoid at all cost!

Send false documents about a house we considered buying, after we bought and transferred service we had issues getting service turned on. Then come to find out they sent false docs and instead of 18k system saving $50 per month, it was a 14k system that would lose $50;a month if working optimally, but as it turns out by their numbers it only makes half what they say, and 1/4 what electric company says. Spent 2 months trying to work it out with them, now paying $5k for lawyer to handle it. Avoid them at all costs, liars and fraudsters!

Very communicative throughout the whole process. Everyone, including the sales representative (Tyler Tucker, who I now worship), the project manager, and installers were all very professional and respectful. I would recommend SunRun to anyone considering Solar panels.

Sunrun is the absolute worst. AVOID USING THEM AT ALL COSTS!

I have to admit the first time is used them was in 2014 and they were really great. Fast forward to second house in August 2021 and had them do another installation. Process was the same and went smooth sort of. Took almost 2 months to commission the system. After finally getting to turn it on in roughly mid October the system worked for November and December but on Jan 6 of 2022 it completely stopped working. I unfortunately did not catch it until late February so basically 2 months. And mind you I was told by Sunrun they were always monitoring system performance and would contact if there were any issues. Yeah, they are lying about that one. So anyway I reach out to them and they basically said “why yes, your system is down, looks like it stopped working on Jan 6”. Great. Awesome. Thanks for letting me know like you were supposed to. Anyway, they then ask me what I’d like to do like I’m not going to say come fix it. Anyway I have to tell them to come look at it, that process took over a week to get someone out. Tech diagnoses bad inverter. That part took almost a month to get completed. Finally producing again but notice my true up shot up over $1k in 3 short months. In the end I had to pay $1700 in true up fees which Sunrun would not help with. Now for the best part, it is now late February of 2025 and guess what? System is dead again, and the best part is Sunrun is basically saying it’s not under warranty and I have to pay almost $600 to get a tech just to look at it. I’m washing my hands of this company and having their inverter ripped off my house and a local solar company put a new inverter on. I’m going to have a sign made to install on my roof that says not to use sun run.

To whom it may concern, I am reaching out regarding my frustration and disappointment with the customer service and support provided by Sunrun for my solar panel system. My solar panels were installed on November 8, 2024. I began monitoring my National Grid electric bills to see what the panels were contributing and discovered that my December electric bill was actually higher than usual despite the fact that I was away from my home for half that month and the Sunrun app showed that the panels produced 600 kwh. I called National Grid; they looked into the problem from their end and found that they are not seeing the production of my panels--instead it appears the production is being generated as consumption and I am being BILLED for what the solar panels are producing. National Grid advised they could not do anything until SUNRUN has evaluated and fixed any issues on their end. I contacted Sunrun in early January 2025 to discuss this issue and request assistance. It is now February 26, 2025, and after almost two months, almost a dozen phone calls, and over half a dozen emails--the ONLY resolution Sunrun has offered is to send someone to my house to evaluate the issue but only after I sign a document that requires me to pay almost $600 if it is determined not to be a solar issue. I find this ABSOLUTELY UNACCEPTABLE. I purchased my plan literally less than four months ago. My panels and equipment are under warranty, and I pay a monthly service to ensure my panels are not just generating energy--but also working properly. This includes being able to communicate with my utility company to ensure I am not charged for the energy the panels produce. I would expect a company like Sunrun would respect its customers, stand by the work they provide, and ensure that their product is providing what they say it will. At this point the only options at my disposal are to either sign a document and risk having Sunrun dismiss my problem as not solar related (since this has nothing to do with my solar panels and based off what I have been told has all to do with the installation and wiring), pay $600, and still have the issue. OR I turn off my panels as they are costing me money to use, and I will not be provided any refund from National Grid unless the issue is fixed. I am asking for Sunrun to waive this fee requirement and send someone out to fix this mess. This seems like a fair request, particularly given was done for someone else who complained LAST WEEK to the Better Business Bureau about a similar issue and Sunrun responded by saying they will waive the fee (see below): Inspection Fee and Agreement: We understand that the customer has concerns regarding the inspection fee and associated agreement. While an authorization was initially requested for the inspection, we have arranged a visit without requiring a signed quote to move forward. Sunrun, Inc. | BBB Complaints | Better Business Bureau Sunrun, Inc. | BBB Complaints | Better Business Bureau View complaints of Sunrun, Inc. filed with BBB. BBB helps resolve disputes with the services or products a busin... If you are unwilling to stand behind your product, the only option I can see is for your company to come remove, at no cost to me, the panels and system that were improperly installed four months ago, provide me with a refund for the charges I have received on my National Grid bill since they were not installed properly, and return my roof (which is less than a year old) to the condition it was in prior to the panels being placed. Seeing as I have wasted so much time getting nowhere thus far, I expect a response within three business days. If I do not hear back within that time frame, I will pursue all other options at my disposal, including seeking legal guidance to resolve this issue. I appreciate your attention to this matter,

Great experience, from start to finish very friendly and keeps you informed step by step.

Horrible

They lie. Send you a huge contract, rush you through it and then you realize you are paying 3 times what you would normally pay electric. They told me that I would "lease" my panels, instead they put it as a purchase through a 3rd party called Mosaic which charges interests making my bills even higher. THEY ARE TERRIBLE STAY AWAY.

Outstanding!

I highly recommend SunRun. Andrei did a fantastic job explaining the process and what to expect, as well as answering all questions. As the installation date, etc. approached, communication from the staff was very clear. The electricians were pleasant and informative. The solar panel installers did a great job. SunRun was recommended by a friend and I now know why. Now it's my turn: I highly recommend SunRun!!

Top notch solar guy

I’ve never seen a solar rep have as much passion as Johnny. He’s also knowledgeable and was able to answer any questions I had.

sales- great. Installation bad

The installers (I guess) put some kind of a box on the outside of my garage that can turn my electricity off by anyone. I've called several SunRun people. Others on our block don't have them but I'm told I do because of a city ordinance. Sorry, I don't accept that. Come take everything out if the only way you can do business is to lie to me. I am very disappointed. Don Alexander

Everything went great

I had an amazing experience with my Sunrun solar installation! From start to finish, the process was smooth, professional, and hassle-free. The team was knowledgeable and efficient, keeping me informed every step of the way. Installation was fast and seamless, and the system is performing exactly as promised. I highly recommend Sunrun to anyone considering solar—great service, great savings, and a great investment in clean energy!

System not producing

My sunrun system has had a production problem for the two coldest months in IL. Jan and feb. I have sent messages and still no response. The contract says sunrun does the monitoring. Why did I have one find the issue? Then when they were contacted no response? I need it fixed and refunded for the time it didn't work. Thank you

First time doing a review

"I have had an extremely disappointing and regrettable experience with Sunrun’s project. The process was marked by unfulfilled promises, a significant lack of transparency, and consistent misinformation. I encountered conflicting statements from representatives, which led to considerable frustration and confusion. As a result, I feel compelled to advise my family, colleagues, and online communities, including Reddit groups, about the substantial difficulties and ongoing challenges they may face should they consider purchasing any Sunrun product. I strongly recommend exploring alternative options."

MISLEADING COMPANY

Do not sign any contracts or agreements with sunrun! They are very dishonest and misleading. You will NOT get 6 months free as told when solicited. You get a visa card after paying 3 months of sunrun bills plus your addional National grid bill. My electric bill has dou led since receiving my solar panels. Also will cost 45k to buy the panels and end the contract. It is NOT worth the money.time.or aggravattion

Slow to respond

Ongoing problem of Powerwalls supplying to the home has been going on for some time. It will be exactly 1 month for Sunrun to finally get a tech here to diagnose what's wrong. So far, phone support and a rep visit seemed to think I had app choices wrong and software options would be the cure. Wrong! House has been 15% powered by solar, my PG&E bill will be bad. Also, the initial equipment install had a bad Powerwall 3, it took 6 weeks to replace. Not happy.

The installers can in told me what they were going to do and did there thing, the sales person was very knowledgeable and answered all my questions

Solar by Sun Run no longer is meeting the 95% threshold in pGE charges as I was told it would and customer care refuses to address the problem. Sun run charges me about 230 a month while pGE bill is about 180. A month. This is no where close as to what I was told my lower monthly pGE bill would be. Your customer support is the worst I have ever delt with. They don’t care. The need to stop reading from a script. Pretty obvious

Sunrun no good

I have sunrun solar panels and service since August 2024 and so far I have not saved any money. My Edison bill still the same. I’m think about stop paying it and see what happens. I’ve tried calling customer service and it’s useless. They say my solar performance is good. Really? Then why do I still pay Edison? Once they lock you in a contract, they don’t give a shit. Solar panels are useless and don’t work.

Horrible customer service

If I could give this company 0 stars I would. My system has NOT been producing energy since September/October 2024. The company does not respond to emails or phone calls requesting assistance. The only update I have received was to tell me some parts are on order. Waiting for the problem to be resolved should not take almost 6 months. This is unacceptable, would not recommend using this company based on the customer service that I have received.

Incredibly happy with Sunrun so far. The reps I’ve worked with have been friendly, informative, and very good at communicating with me each step of the way. The process has moved quickly and efficiently.