Sunrun Inc.

Great experience guys was excellent romeo/ komivi

So far so good!

Karina McClanahan (sales rep) is amazing! She is the main reason I chose Sunrun; she is definitely an asset to the company. Also, installers were exactly on time and they were professional and polite and they cleaned up everything. That’s as far as the transaction has gotten - looking forward to getting them operational.

Great experience

Everyone was super professional and friendly. It was hot hot day for installers and yet they finish all jobs in expected time frame with great communication

Oilers

Arrived on time. Install to few hours. Neat, clean and they cleaned up afterwards.

Installation Review

The crew was efficient, polite, everything stayed clean, minimal disruption to the household, and they were done in a day and a half. The manager explained to me what’s gonna happen next and hopefully everything will work great.

Installing solar panels

On time, very friendly, undated always the way until installation was completed

Excellent service

Luis and his team sol team 6 are great, they are professional, friendly and very knowledgeable of what they do, I will be recommending sunrun to all my friends and family

Good job best

Never a call back for my problem 16 days

I have solar and two Tesla Powerwall batteries through Sunrun, and my recent experience with Sunrun's customer service was extremely disappointing. On August 3, 2026, approximately half of my house lost power, including critical areas of my kitchen. I called Sunrun and explained that I had no power to essential kitchen appliances, that food in my refrigerator could spoil, and that I could be left unable to prepare meals in my home. I was repeatedly told that it could be five days before someone would even call me back. I told them that was unacceptable and asked to speak with a supervisor. The supervisor assured me that my situation would be made a top priority, that I would be put at the top of the list, and that someone would call me within 24 hours. Fortunately, I was able to resolve the immediate power problem myself. I waited for Sunrun to call so I could tell them the problem had been resolved. They never called. Today is August 19 — 16 days later — and I still have not received the promised call. What concerns me most is this: What would have happened if I hadn't been able to fix the problem myself? Would I really have been left without power to a substantial portion of my home for days while waiting for someone from Sunrun just to call me? I make my monthly payments to Sunrun, and I expect reasonable support when something goes wrong with the system. Installing solar and batteries is only part of the service. What happens when your system goes down and you actually need help matters just as much. Based on my experience, I cannot recommend Sunrun's customer service. If you are considering Sunrun, I strongly recommend that you ask exactly what kind of response time and support you can expect when your system has a serious problem. Please note, I do not know the information of my system so I just put random numbers in so I could complete this review.

Mr. Pinkston my SunRun P.O.C and Sales Representative

Mr. Raymond Pinkston, This SunRun Representative is an amazing professional his mannerism and knowledge of the SunRun system from building your Solar Panels, Tesla Battery, any apps needed was of the utmost. Mr. Pinkston, also did follow-ups once the installation team arrived to install the system. Which for me a Retired Military individual/ Retired Educator displayed the optimum level of respect, trust, and confidence. I was so impressed by this young man. That, I gave him three of my family members contact information as potential customers. He contracted all three their installation's are all complete with one producing fro SunRun at the present time. Note to SunRun Operations/ Administration Staff. Mr. Pinkston is not just the typical person to continue to do door to door. He has very high skill set's and not to mention his approach, attitude, and professionalism reflects the optimum skill set for supervisory/ office position. I have spoken with numerous Solar representative's over the years. I would like to share with you what caught my attention and why I joined SunRun. You see from the day meeting Mr. Pinkston he was able to deliver a very strong message of believing in SunRun along with his knowledge backing the company. SFC (R),Curtis L. Curry US Army Airborne

Useless

Solar panels broken for 6+ months and no sign of fixing. THEY ARE THE WORST

Defective product from a Company that ignores warranties

Do not buy a Sunrun Solar system. My system is five years old. It stopped functioning over five months ago. Sunrun was not monitoring it, despite their contractual obligation to do so. They never notified me that it stopped working. Their customer service is abysmal. The "live chat" is barely staffed, and the phone lines will leave you on hold for annoyingly long waits. Each time you call, they claim that they are "experiencing unusually high call volume." When you talk to an agent, they will misrepresent the situation. They are now pushing homeowners into a $79 a year "monitoring fee," even though my original agreement said that Sunrun would monitor the system without a fee. Now, they want $700 for a "System Performance Inspection," which they claim is not covered by my warranty. I think of my Sunrun Solar System as a waste of money. It doesn’t work, has not worked for a long time, and will not work unless I throw more money at a company that is ignoring their contractual obligations. In my experience, Sunrun sells a defective product, and the company does not honor their warranty.

cancellation of transaction

Signed the contract on 8/8/2026. Due to major health issues needed to cancel. I text Jesse Adan, our salesperson, on Thursday 8/16/26 and he text me the next morning to say he had cancelled the contract, and he was praying for me. I called the number on the contract to make sure it was cancelled and was told it had been cancelled that morning, gave me a case number in case if questions. A company that has installed over a million systems will have complaints because usually only people who have a problem will wright reviews. As a satisfied customer, I suggest you make Sunrun one of your estimates for solar power. I highly recommend Jesse Adan as a knowledgeable person who answers all questions and takes his time with a customer.

Bad Sales Rep./Shady Customer Service

Summary: Sales persons are either deceptive or unintelligent. Customer service support is shady. They do not care about the customer whatsoever after you sign your contract. We originally had a decent representative who set us up with a reasonable contract to meet our needs at the time. We purchased an electric car and the following year found ourselves with a bill. So through Sunrun we worked with a door to door rep who sold us on a few more panels and a couple battery systems. Throughout the negotiation I repeatedly asked for confirmation that the price I was being quoted was an updated bill replacing my old bill and not an additional bill. I was reassured it was. Almost a year later we are now being billed twice. Once for the original contract and once for the new. When calling to work this out we were met with customer service who referred us to our two open accounts, focused on confirming whether or not this verbal negotiation was documented, and at no time offered to take any steps towards righting this miscommunication. Now upon trying to retrieve contract documents through customer service we were cut off from customer service and all our documents were scrubbed from our account making them no longer attainable.

Worst of the worst

Terrible decision

Service

If you lease if your system goes down no matter how long it takes to fix you still pay Sunrun plus power company for what you use.took a month to fix

Solid Experience

Had a very good experience with Sunrun solar and everything has gone according to schedule. My sales team and installers have been able to answer all of my questions. I would definitely recommend using Sunrun.

Shady and unresponsive

Initial interactions with the Sunrun rep were great—attentive, professional, and quoting us an estimated 27¢/kWh PPA rate. During the site survey, we were told our existing subpanel (installed for an EV charger) was sufficient and we wouldn't need a main panel replacement. A month later, the contract arrived with a jacked-up rate of 32¢/kWh. When questioned, they claimed we needed a new main panel and roof repairs. When we asked for the official Statement of Work to verify these new requirements, communication completely stopped and they ghosted us. Proceed with caution.

When a Sunrun sales representative came to my door, I explicitly informed him that we had just moved in and were planning major electrical upgrades. I told him we would be installing a central air conditioning system, water pumps, and upgrading our electrical panel from 110 amp to 220 amp to handle a significantly higher power load. Despite this clear information, the representative completely disregarded my warnings and based his calculations exclusively on old Eversource invoices from before the renovations. Because of his poor estimation, the number of solar panels installed is entirely inadequate for our actual energy usage. We were promised that our Eversource electricity bill would drop to zero and that we would only have to pay a single monthly bill for the solar panels. Instead, because of the representative's negligence and miscalculation, I am now stuck paying two separate bills every month: one to Eversource and another to Sunrun. When I tried to resolve this issue, Sunrun’s customer service was appalling: I called roughly 15 times, enduring hours of hold time with zero helpful solutions. Representatives repeatedly brushed me off, telling me to wait six months or an entire year for new readings. Finally, a Sunrun manager told me bluntly that nothing could be done, adding that if I wanted to cancel the contract, I would be forced to pay off the full cost of the panels immediately. In short, their attitude was dismissive and disrespectful. Sunrun locked me into a binding contract based on a flawed, deceptive sales pitch and refuses to take accountability for their mistake. Do not fall for their promises—save yourself the financial stress and avoid Sunrun completely.

Kinda disappointed

Initial contact was great. Fast contact, prompt installation, really good staff for installation. PG&E held up the approval, so we got, essentially, 6 months of very low cost power. That was terrific. However, once approved and running under Sunrun, two of our three batteries quit and had to be replaced, just six weeks after approval. Now, in August, all three batteries have quit! And on the weekend, when I couldn't reach anyone at Sunrun. They are available on Saturday until 4:00, but the system quit after 4:00 pm. The batteries just started making a louder noise than usual and started discharging to the grid. In a half-hour they had completely drained, according to the app. Actually, the Tesla app showed the discharge and shutdown. For the entire weekend and Monday, until I called Sunrun, their app showed the batteries as fine and system normal, which it wasn’t. On Tuesday, I was sent an email and link to make an appointment. The link connection said no appointments for more than 90 days. I called and the person I got gave me an appointment for two days later. There is no one local to call and all the local people who were there for the install are not reachable. Support is either a very inefficient chat or a phone call to and overseas call center. This is not an acceptable support system. Sunrun owns the equipment and needs to maintain it. They charge substantially for their services and abandon the customer once installed. To have two equipment failures within 3 months and only 6 months after installation is unacceptable, poor business and not a great way to increase business. I was a big supporter of Sunrun, but not now.

Outstanding Customer Service. Ben knew his job. Very informative and explain all questions I had. My ratings 5 if 5.

Horrible company

Very disrespectful sales staff. Warning to all DO NOT DO BUSINESS with this company.

Sunrun falls short

Was sold on a system from a sales rep that coincidentally is no longer with sunrun to generate over 100% to ensure the off season bills would be covered, for loss of energy produced thru aging panels , and to be able to gift credits . In reality I was sold a system that only generates 88% leaving me with a utility bill in off season and obviously nothing to credit . Was told I could add panels if need be or if I outgrew my system from sales rep at the time . Tried customer service got nothing resolved . Was in contact with sunruns senior expert Dalton Clarke for weeks tryn to address my issue and the only response I received was the contract was valid . Totally dismissing the fact I was misled by their sales rep. In my opinion and thru my experience with sunrun I would stay far away !

AVOID

Do Not sign up with this company. All the bad reviews are exactly right.

I have had my solar system installed 5 months and have made 2 payments. I developed a leak over my kitchen light that I did not have before the installation. Sunrun states in their FAQ that they will advise you if you need a new roof and in my case, I do. They will not assist me with paying for the panel removals during the new roof installation and that is a $5,000.00 cost incurred to me. I do not recommend this company.