Sunrun Inc.

Not Satisfied

I just spoke with a gentlemen from costumer support. He was excellent, he listened to me, and helped me determine what I’ve been asking about for a year with other customer service reps. This experience was great, but all the other experiences over the past year were nit helpful at all. In short, I’m paying much much more for solar power than I was with commercial. It doesn’t even out or break even, and even though I’ve been complaining for a year, SunRun has done nothing to help. I had to switch all my power consumption to night in order to reduce my energy bill, even so I’m still paying 25% more for energy than I was on commercial power. There is no benefit in owning solar, and I feel it was a huge mistake switching.

Vicky patel

Itis so good for my save money and itis good for I don’t worry for anything sunrun company he take care all things

Make sure they explain how to use the app and keep an eye on it. We have 24+ panels and are still paying PG&E over $400 every month. SunRun came out, found a problem, said they fixed it. Credited us a measly $150. The problem isn’t fixed. We are still paying over $400/month to PG&E. They are coming back next week 3-4 weeks later to see what is wrong!! This experience has cost us so much money!!

Please get a couple quotes, and do not be rushed through the contract which they will try to do. Don’t listen to them when they tell you you’re getting a 50% discount, they lie we’ve had our since December 2024 but was not turned on until the end of January they charge you for time that the Solar was not on. The job is not completed and it’s March 1. They are rude and inconsiderate. Please spend your money and shop around somewhere else.

So far so good only been operational for a couple of months

they took care of everything for me and I’ve had nothing but a great experience with the solar. I have 23 panels on my roof and my electric bill is absolutely low last month. I think I paid $23 for my city power

Poor Management VERY SLOW

Signed contract the end of July 2024. It’s March 2025 and still don’t have a working system. Poor communication. I had to constantly follow up. Very sloppy installation work where they left a mess around the install site every time that I had to clean up myself. Broken components at install. They try to blame PG&E and the city but that isn’t the delay. The delays come from their own schedulers and installers and very slow response times. I wish I had never done this. Beware.

They care

Whenever I think there may be an issue since it’s my first time with solar, they get back to me. SunRun techs will call and if need to come by to check the panels on the roof they do just that.

Disaster, and lies.

First of all, I get billed by Nevada power and buy Sunrun because Sunrun has not told Nevada power that we have solar power. So Nevada power is charging us the normal monthly rate so I’m being charged twice for my electricity. Second, my windows are not completed due to caulking that needs to be done around the windows and one window that will not lock. Third, the windows were absolutely smudged up, and when I asked for them to clean the windows, JJ, the salesman, told me to take a picture of the windows so he could see them. Well, the smears don’t come up in photos. And he refused to come over to look at the windows. He was rude and I will not be getting my downstairs windows done by Sunrun due to his actions. Fourth, two screens are defective with holes and a slit. Overall, very much dissatisfied with the service and the installation. Blake, one of their employees, has been trying to help finish the job. But we are still waiting. I will be reporting them to Better Business Bureau if the job is not completed.

Disappointed

The beginning process was smooth and easy. I had concerns about the size of the system because we weren’t in the house long enough. The sales person said it was fine and it’s not. The system seems to be undersized for usage. We were promised a grant to offset the winter months since the system didn’t turn on until September. We haven’t received a grant and getting ahold of our rep has proved to be incredibly difficult. We’ve paid our sunrun bill AND an electric bill since the system has been turned on. We asked about waiting to install the system until the spring and our rep told us about the grant and said it wouldn’t be a problem. I wish we had waited. This experience has been a disappointment.

Misled lies

My first experience with sunrun was good, however last year to say I was take. Advantage of and lied to by the salesman was an understatement, I tried to resolve it my self , but have now handed it over to a lawyer and I am part of a lawsuit against sunrun , so no I don’t think you want to here or post my review

Not Happy

UnKnowledgeable sales person. To my surprise. When everything was said and done and too late to change anything, found out from other Sunrun marketers working around Bakersfield, that there was other things that could have been done to enhance my overall experience with my service. On that note, trying to get technical help was nearly impossible. Come to find out, that when technical help was finally offered and completed , they had informed me that there actually was a problem with the system from the initial install. Which explains why I was getting such massive electrical bills and still making the payment on my solar. Overall not happy with the company in general.

Set it and forget it

This process was pretty easy. The savings and environmental benefit made it a no brainer. Our install team was so awesome and now I don’t even think about it. Very simple.

Sunrun is a First Class Organization

We have two homes in CA with Solar installed by Sunrun. A smaller 15 panel 4.35KW system installed February 2020 with a one battery backup system that backs up 3 circuits in case of a power out. Zip code 95076. A larger 35 panel 8.575KW system installed June 2015 with a recently installed two battery Power Wall system that backs up the whole house minus the hot tub circuit. Zip code 94550 Both systems have been reliable and saved us lots of money on electricity through out the years as we always get a credit at the end of the year for producing more electrical energy than we used. Customer service has always been easy to reach and responsive to any problems or concerns.

Cracked tiles

Cracked tiles and misc garbage on roof. Very poor customer service.

Not meeting expectations that sun Run gave me and no response to my calks

Getting solar was easy and quick.I was very satisfied! I’ve had solar now for 3 months the nightmare began when I received a bill from SCE the first second and third month so far.I am now paying double for my electric bill.I am very unsatisfied and now under contract for 25 years.

Absolutely Horrible!

This company is a complete joke! My fiance and I were lied to from the very beginning. The 2 guys told us that my other solar company “Sunova,” which I already have on my roof. They told us that Sunova was going thru a lawsuit and that they would not only buy us out of our contract, we would receive a new roof, and my National Grid bill would be paid up to date! Well non of that happened and I came home from work one day and SUNRUN installed all their panels all over my entire roof along with my original panels! The customer service ignored my phone calls and emails. They are the ABSOLUTE WORST company that I have ever heard of! DO NOT USE THEM!

Very unhappy, stressful and expensive, we are paying more for electricity than before we had solar, and my complaints fall on deaf ears, this has been the worst deal of my life. I tell people "do not use Sunrun". Every time I call I get more unhappy.

Service

Excellent service!!! We were think about to install solar on our house because we had a bad experience before with another company, but some people came to our house, and explain everything and answered all our questions. Until now we are really HAPPY with our solar panels with SUNRUN!!!!

I would like the referral bonus that Ibwas offered and it still hasn’t come. I have tried multiple times to get ahold of my rep. I feel used and lied to.

Continuous struggle

After the first meeting with Mathias there were numerous half truths, failures to return calls and finally after 4 months of my calling and talking to numerous foreign call centers I finally got the promises filled. If the salesman had the professionalism to step in at the beginning much of the headaches would have been avoided. Instead I demanded the panels be removed and this too was ignored. Many many times . You asked and this was my experience. Does not appear Sunrun is still in Costco. I can understand why solar companies have such a poor reputation.

Not sure if it’s worth having Solar

Now that the electric company has changed its rates really not worth it They went down on the price of kilowatts so that increases the amount of kilowatts you need to produce to pay them $10 a month Because they do still charge you a charge even if you don’t need any electricity And they have increased the shipping fees Pretty much 35% So every kilowatt you create is worth about four cents right now You roughly need 250 kW per month just to pay them they’re 10 bucks So an extra 3000 kW per year I feel like everything about Solar now is somewhat of a scam You receive a bill from the solar company and you will receive a bill from the electric company Make wise choices

FIND SOMEONE ELSE

I would never recommend SunRun to anyone. I was swindled. I was told one thing, and actually got financially burdened for the next 25 YEARS! I have two payments. First one started at $117 and will go up a few dollars each year (currently at $120.93) and the second one is a fixed $137. Who in their right mind would ever agree to having a $257.93 bill every month for 25 months. I was told the $120 would end and my new bill would be $137. When in fact it was IN ADDITION TO THE $120. And don’t forget the $16.93 charge from ComEd every month also. I’m a single mother and a one income household thinking I was going to be lowering my electric bill each month. LIES…it was all LIES. When I tried to talk to them about it, I was told “you signed the contract” and they gave me a $298 credit. NOTHING BUT A BURDEN!!!

Great experience from start to finish. Julian was awesome and explained every question we asked him. The installers were efficient and cleaned up the site after work completed. Although we had installation done in the Fall, my electric bill fell by half and remained low all winter. Imagine what the summer sun will bring!