Sunrun Inc.

My solar experience

Sunrun is the best company in my opinion to help you generate your own electricity.

My experience with SunRun has been very positive. My contact Rory Miller was very personable and answered all my questions and was available for any other issues I had.

Extremely disa

My experience and disappointment is related to our sales person Karim. We were supposed to receive Lowe’s gift card as well as a referral bonus for my parents, neither of which we got. The customer service I dealt with on several occasions is not able to help and does not give me any clear answers. To say we are frustrated and disappointed with lack of follow up and false promises is an understatement. Karim is dishonest, rude, condescending and has zero credibility. He simply lied to us to make us sign the contract and than ignored our calls and messages in regards to the rewards we were promised. I followed up with customer service several times as well with no response or solution. Seems like as soon as the contract is signed you discard your customers. I will discourage anyone from participating in this „program” due to your false promises of the bonuses and rewards even though I am satisfied with the solar panels itself. Karim should not have the job he has, he is giving your company a bad reputation. Feel free to contact me if you would le to discuss this further.

I wish I had never said yes. My electric bill is as high as it ever was. I am paying for PG&E plus my sunburn. It is running around $500.00. I was under the impression that my PG&E bill would go down but it is higher than before. I am NOT happy with the whole situation. I cannot answer any of the questions below because I don't have a clue what they are.

A super system and we’re saving money.

We signed up to get stability of our energy and cost. What is that? A summer sensitive grid that led to outages and spoilage was one great reason. The other reason was high cost during summer and winter months when you need the AC or heater, respectively. It makes sense for us and you ought to have an analysis to see if it makes sense for you.

Somewhat disappointed

I have 23 panels for just me and my wife and somehow still had something owed on my electric bill!

Relatively stable electric bills

Once the system was fully up and running, our electric bill from the utility company was little more than the assorted customer service fees, since the solar system generated enough electricity in the warmer weather to cover all our usage. Winter is much colder up here, so the bills have been a bit higher.

My representative, Jason, was very professional and answered all my questions to my satisfaction. He promptly returned my calls whenever I had questions regarding my solar panels. He explained everything in detail how the program works. Service is outstanding. I highly recommend Jason as your representative for Sunrun Solar.

Sales people lie and give false promises

I’ve had the system for less than a year and it is has problems. Although I was promised that Sunrun would be monitoring my system, they were not. I had to call them to say there was an issue. My sales rep lied to me and said that if the people buying my house didn’t want the solar panels and everything that they could take it off the house it’s on now and move it to my new house. They lied! They tell you that you’ll save money and get benefits from state and federal incentives, but you don’t get a damn thing because Sunrun says it’s their equipment even though it’s on your roof and you’re paying for it to lease it, they say it’s their equipment so you don’t get the right off! So that’s a bunch of bullshit! They have been sued by California, they’ve been sued by Connecticut, they’re in the courts in New Hampshire, and I am taking them to the courts in New Hampshire through the New Hampshire attorney General. You only have 10 days from when you have installed to cancel the commitment. It’s been less than a year. It’s crap! I don’t want it and I want it off my roof and I want my contract canceled here and now and they are telling me I have to buy the system or the person buying my house has to buy the system! Not happening! Don’t buy Sunrun they’re a bunch of liars!

Don't do it. I'm paying three times as much now having sunrun then I have ever before. Paying two different accounts for sunrun. 1 House, 2 payments. Plus Edison. WHY?!

We were not happy with the installation!!,:

The installers of the solar panels broke several of the roof tiles. Since it has not rain in several months we were that there was damaged tiles. Well it rained three weeks ago and we ended up having a flood in the kitchen where the solar panels were installed. We repaired the roof and took pictures of the damage. You company should pay for our repairs. As far as saving on the electric bill I am waiting to see a significant decrease in our bill.

Our salesperson Bill was excellent. He explained everything thoroughly and answered all our questions. He continually checked in with us throughout the process and always checked to make sure that things were going smoothly. Everything went well with the installation process and the system seemed to be working fine. However shortly after coming online we started getting an error notice on the app. It was telling us that there was an error that was being monitored. We were notified on Oct. 3rd that they were sending someone out to correct the error on Dec. 31st. When I called to see if we could get someone out sooner, I was told that Dec. 31st was the earliest they could get to us. Dec.31st came and went without a phone call or a service call. When I contacted Sun Run, they had no explanation as to why the service tech had not showed up. They rescheduled our service appt. for Feb. 25, 2025. The service tech did show up on the 25th and supposedly fixed the problem. However, even though the App now shows that we are generating electricity, it is also still showing that there is an error that is being monitored.

so far so good

we have only had solar for 6 months waiting for the summer season to see what they can do.

Lack of Integrity

Told SunRun would enroll me in a rebate program providing equivalent of ~$90.00 per month rebate. Have not received anything and no one at SunRun knows what this is. Sales team will not respond to calls or e-mails. Also, system sat on my roof idle for 17 weeks awaiting federal gov’t agency response to some application SunRun submitted prior to submitting PTO to utility provider. Was told by project team SunRun would discuss some form of restitution for exorbitant utility bills during that time. Of course, no one at SunRun can help with this either.

Best solar company

Great experience so far, noiseless, affordable pricing, easy to operate

So far so very, very good. I've been happy with Sunrun Thank you.

Sales Rep was a Liar

I already had solar the sales rep Tauivi gave a pitch about how I needed more panels and said that for signing up I would receive a 750 gift card as well as receiving 50 dollars a month for each Tesla battery. Fast forward to install I text like hey where's my gift card he says ph you should receive after the first bill I call after first bill customer service doesn't even have me down to receive a promotion offer I was told I don't receive the 50 for batteries it goes to sunrun and has been factored in to final cost. So you can just imagine my outrage. I have sworn off any future door to door sales and I will not recommend sunrun to anyone in the future

Have had no solar production from my solar panels for January, and February. Still waiting for someone from SunRun to contact me. Said I would be contacted within three business days. It has been five days , and still have not heard from them.

Sunrun installation is remarkably good.

All of Sunrun’s agreements and installations went very well. Since activation I have not paid any electricity bills and when we have a power outage the battery backup worked perfectly. We had several outages and you couldn’t notice the switch over to the battery.

I do not like the company policies and the way they treated me. They told me my bill will be cutting half. Now my bill is more than it were when I first started. A costly quality about the bill instead of trying to fix the problem the company is only trying to say is my fault. They should have told me what I needed if I needed extra battery before we started the process but they didn't. And I feel if they can't correct it, and it can't do it. What they should have done They should come take this unit out of my house and fix my roof and reimburse me. I even spoke with PSE and G, and they said that my bill shouldn't be as high and I was never told that I would have to pay sunrun a hundred and some dollars a month

I have not had a great experience with this company. The salesman Tyler coffing completely lied to my face as well as three other people in my home in order to get a sale. He stated I would be getting a generator along with the panels. Which is the only reason why I got the panels. Then he proceeded to ghost me and not answer my calls or text when I tried to bring up the generator. I called customer service and got an higher up that had an attitude with me and told me I should have read my contract better and they were not doing anything because it was not in the contract even though I had witnesses to everything he said. She then proceeded to tell me I should have recorded the conversation. Now I am stuck with a bill I do not want nor does the panel produce enough solar and I have to still pay an electricity bill which the salesman told me I was not going to have either.

Terrible

Zero stars, I would never recommend this company to anyone, it was an absolute nightmare once they got the contract signed and solar installed it took 8 months to hear back from someone and have it turned on

Paying too much

Ever since, I installed the solar panels, I am paying more in electricity bills to both xcel and Sunrun than I used to pay last year. I regret installing the solar panels!!

Solar panels

After having solar installed I’m mostly happy. In hindsight, I have a shop at my house and have found that the panels can’t keep up with the power consumption. Consequently, if I have everything running first thing in the morning, I found that the batteries are not getting enough power to be fully charged up. I probably needed ten more panels than I have. The one thing that I do like is still having power when the grid goes down, which has happened at least 4 times. I need to add, even with 2 batteries for backup doesn’t mean that you can use all your lights at night, you will deplete your batteries. If you’re going to do laundry, try doing it during the day when you’re generating power, otherwise you will deplete your battery back up rapidly.

Sunrun Sucks

There is nothing good or positive anmbout this company. Bait and switch, lies and the customer service is useless. I encourage customers join the class action suit against Sunrun.