Sunrun Inc.

Exceptional

The team was prompt, professional courteous and kept me abreast of the plan.

Horrible

I have the most horrible experience with Sunrun The job is not done. It’s almost a year and a half. Their customer service sucks. PG&E still charges me a lot of money every time. I called Sunrun to tell them P Genie is charging me a lot of money. My system is not working They tell me oh from our end it works pretty well. Nothing is wrong.

M Terrazas still waiting for SCE approval

It’s since August 2024 since we installed SunRun solar system and still not fully functional Also have not received our $2200 incentive gift card

Rate sunrun

My installation and startup was excellent in May. Very happy. Then it started going downhill. Last October 2024 1 panel was cracked by a golf ball. I sent photos as advised by sunrun operating in AZ now. No response. In December 2024, sent more photos and no response. Then in February tried communicating again. Finally tried “chat” on sunrun website. Advised that it would cost $600 to send maintenance personnel to review damage.

Son unos estafadores

Yo compré una casa en el 2023 Richmond Hill - NY y alguien me recomendó esta compañía, yo sin tener ni idea del tema y solo pensando que tendría algún beneficio en mi recibo de luz firme todo. Para el Diciembre del 2024 me llegó una factura de $8.500.00 de Con Edison porque me hicieron un cobro anual y mis paneles sólo me proveen el 5 por ciento de mi consumo. La respuesta de ellos es que tengo un contrato a 25 años y no pueden hacer nada. Una solución ir a corte y luchar hasta el final.

Connie Triplett

Great job Sunrun on installing my solar Panels in one day, very professional guys clean up everything. I highly recommend Sunrun to to friends , coworkers and family

Great service of Sunrun

The workers and staff from Sunrun worked professionally to prepare for the deal, the paperwork and the installation process.

Got Scammed

I totally, I was having problems with my system that was installed by Vivant Solar10 years ago during the winter months of November, December, January, and February of not.being able to offset the energy use at night from the solar energy produced during the day. Sunrun now owns Vivant. I was paying an extra $100 a month plus the normal $45 during those months. Sunrun offered a solution by adding panels and a Tesla battery to provide power at night. The sales person didn't disclose that I would be paying for the original system and the added Tesla system. So now I'm paying $45 for my original system plus an additional$ 120 a month for the Tesla system and an additional $65 a month be cause the Tesla system is still unable produce enough power at night. I'm doing everything to reduce my consumption by only turning the water heater when needed and washing the clothes during the day. I feel that I got scammed by Sunrun and I'm stuck with contract for the next 9 years, one year has just passed

I have a new hobby, telling everyone not to use Sunrun. I was leased a system and told it would produce 120% of my current energy usage. As far as I can tell, there was not a single day in the 4 months I have had it did Sunrun produce even 100% of my usage. I use more than 120% of Sunrun production. So that pretty much sucks. Nothing against solar but I’m completely unhappy with Sunrun. Their sales person apparently lied to my face.

I chose the option to give SunRun my Federal tax credit in exchange for all future maintenance plan. My system was installed in early July. I paid over $20,000 as soon as I got the invoice( within a week). I was told by the SunRun rep assigned to me(I think from California), it could take up to 2 months for my system to go on line. I had the app, which kept noting we were waiting for the electric company to activate the meter. I emailed my SunRun rep in mid September who said sometimes it takes longer. Mid October came with no approval as did mid November. Each time I asked the SunRun rep to investigate the hold up. I noted in one of the earlier emails sent to me and SunRun an attachment from the utility. I replied to that email with my SunRun rep cc’d. Within 24 hours, I got a reply from the utility that there had been some glitch between SunRun and them and the application to connect to the grid would have gone anywhere if I hadn’t reached out. My system got activated in early January - 6 MONTHS after it got installed and I paid in full! I had been patient and fully expected my SunRun rep was working to get me connected, but I was wrong. A simple email from them to the utility would have cleared it up a few months earlier. I lost out on hundreds of $ at the peak time of year. I wonder what future servicing of the equipment will be like? BTW- the solar salesman was good, the installation team was good, from scheduling the install, to getting the system completed in one day!

Great customer service Great communication installation went smoothly

So far running good

OUR PGE GRID BILL IS STILL HIGH

We have a roof full of Solar Panels and 2 Solar batteries OUR Pge grid BILL is Sometimes $500 through $750. We NEED a specialist to come to our house and make sure our Solar System is working properly and we NEED to know if we have the proper settings. We have called customer service twice!

Jason Carpadakis

Worst decision I’ve ever made. It’s about 10 months and my sdge bill has almost doubled in price every month. I still get the pleasure of be billed 230 a month from Sunrun on top of my sdge bill. They claim everything is working fine. No help from them at all I asked to get out of my 25 yrs contract and they just laughed. If anybody is thinking about using them and wants to asks me some questions first. Please do so Jason.carpadakis@gmail.com

Coordinator

Poor communication Stage 2 - City inspection 1st * no inspection report provided * no corrections report provided * no reply after request…. * reply after reached the salesperson Aaron. - City Inspection 2nd * No inspection as well as correction report provided * need to push the coordinator to find out the status of the mentioned reports.

Dropped the Ball

Sunrun started out strong. The broker selling me plan was great! The estimator was good and installers were also good. BUT then Sunrun ghosted me. The implementation manager did not contact me except for 3 canned text messages. I called. I texted to no avail. I didn’t know how to use the apps or integrate with my electric company. Between Sunrun bill and electric bill I’m am paying more than $200 per month than without SunRun. I cannot get any help from SunRun. Electric company says bill is best as can be given solar company settings. I am saving $11 from my original bill. Worst customer service ever.

Solar Scam

I would advise on avoiding the solar scam. For some this option may work but for most I would call it "The Solar Scam". We were told that our generation of power would leave us with a zero dollar energy bill from our energy provider. That has not been the case once since enrollment into the solar scam. The salesman neglected to inform us that once the sun goes down you must engage in an Amish lifestyle in order to not pull from the power grid. When I asked Sunrun to install a battery that would store energy for these situations they refused to help. Please do yourself a favor and avoid the "Solar Scam".

job not completed

There is not enough solar panels on my home. I need approximately 10 more.

Worst support team ever

Over the past few months I have spoken to well over a dozen people in the support team regarding a service problem i've had. At no time have I found someone competent enough just to help get me a scheduled appointment that will come and fix my solar panels. The only time they are close.The appointment was over three months out. None of this is acceptable.In my opinion, I deeply regret using this company and urge.You know to do so as well

Gunny

We have made a great investment with solar since having solar for 13 yrs we just got 10 more panels and a tesla battery back up we went to do our taxes and guess what the government of nj gave us a 30000 credit for having solar so this year we are getting a nice return and the other half of the credit is for next year going solar is a must they are raising the price for electricity but we do not have to worry feel free to drive by our home and check things out SUN RUN IS THE WAY TO GO.

Review

I am not happy with Sunrun. I was mislead from the very beginning by your reps. I was told my panels were enough which turned out incorrect which caused me to get a very high settlement bill from Edison. Then I was told if you don’t have batteries solar doesn’t work. So I got the batteries against my better judgement. I was told I would get all these rebates to offset the cost of solar. Another big lie.. I am not getting any rebates. I have called and emailed Sunrun and I get no response to my calls or emails. Based on my experience solar is a scam and I would never recommend Sunrun to anyone. Their customer service is crap. Now I have 3 bills, one for the panels, one for the batteries and one from Edison. Sunrun is the worst!!

Too good to be true? It's real!

Everything I was told by mouth was on paper and a robot call verified I wasn't shortcut. The notifications from SDGE saying your power has been restored let me know there was an outage locally. I sleep with a Machine and don't even know. Thank you SunRun especially San Diego North team.

Sunrun 6 months later!

Right before I opened the mail, I had just completed the monthly task of paying the bills. I sat here thinking how much I appreciated Working with Rob Marquez, our Sunrun representative throughout the planning a completion stages. And since I had just finnished paying the bills I counted back and it had been 6 months since we paid a dime to SCE! We were not new to solar and had already completed a 15 year lease with Solar City/Tesla. Despite the end of the lease higher lease payments, we continued to get less and less benefit from solar to the point we were thinking of doing away with it all together. I might add that Tesla was impossible to work with. Not so with Sunrun. I had the support of the entire Sunrun team. Solar is such a no brainer for production of energy especially for young families who have higher costs just to support a running household. It would be my wish that you share this review with Rob Marquez in Visalia , CA . He did your company proud and we think of him monthly when we don't pay Edison.

Added Second Solar System

Sunrun provided a good proposal for adding a second solar system with batteries to offset our current electrical bill costs. Working with their team on the draft and final plans was professional, courteous, & knowledgeable. The installation team was also professional, friendly & did an excellent job installing the new system. We are very pleased working with them & the system. Still awaiting activation to see how the system will perform.

Great Company

I have had a great experience with SunRun. They have been very helpful and take care if issues right away. I am very happy with my solar system and how the system operates.