Sunrun Inc.

Solar Installation

Jerome and his crew were Awesome! No nonsense guys that meant business. All work and no play is what they were about. Yet at the same time very polite and courteous. Thank You SunRun for a job well done!

False promise of savings

I signed an agreement believing their solar service would reduce my electricity costs with a fixed rate. Instead, the system was under-designed, failing to generate enough power for my needs, forcing me to buy additional electricity from my utility, increasing my total costs by 40%. Do not believe ANYTHING their salesmen tells you.

Horrible, Awful, Downright Dishonest Company

I never asked to be a Sunrun customer. I chose a different company that was then bought out by Sunrun, forcing me to be one of their customers. Since that has happened, I have treated like a second class citizen. They have tried to deny me warranty replacements, they have stopped monitoring my system, and their communication is atrocious. I have yet to speak to my case manager after 3 weeks of repeated emails and phone calls. Stay far, far away.

Very smooth experience and communicated everything extremely well. Keep me in the loop on everything and also easy to follow with the mobile app

Positive experience. The sales representatives were cordial and professional. The installers were prompt, courteous and competent. They took their time to explain the scope, timing and process. I’m very satisfied. Would recommend them highly!

Outstanding service Great communication

WORST COMPANY EVER!

DO NOT CHOOSE SUN RUN- WORST DECISION EVER! The company makes you lease equipment that they don't properly monitor, and they make you pay a monthly service fee when they don’t provide professional or basic customer service. We went 5 months with our inverter being down, and no one even notified us until I contacted the company to complain about underproduction. The online portal made it appear that our system was fine, when in fact it wasn’t. I then had to speak to three different customer service reps to just schedule an appointment for a service tech to come because their 'appointment system was down' for three consecutive days! Each time, a rep guaranteed someone would call me back, and no one did. Then when I followed up for the third time, the only appt available was a month away! I then had to spend a month calling customer service reps, case managers and supervisors to resolve our issue and have someone fix the problem sooner than waiting another month. Reps and case managers said they would return calls and emails, but never did. Our case manager Amalia Aguirre actually hung up on us when we called her to complain that the service tech never showed up to fix the inverter; when we called her back, we only got a busy signal; she and her supervisor Jennifer McReynolds didn’t respond to either voicemail, text, or email for a week. I ended up having to call other customer service rep and try to get another case manager (this was promised and did not happen). I was repeatedly told that I could receive compensation for the 5 months of underproduction, but only ended up finding out that we didn't qualify for the performance guarantee reimbursement even with 5 months of our inverter being down. Every customer service rep read from a script and didn't even take the time to read the case notes or understand our concerns/issues as expressed, they just kept repeating the same lines. When Amalia Aguirre finally returned my calls/emails after a week, she didn’t even acknowledge her hanging up on us, and when I addressed it with her, she just said ‘Sorry, my phone system was down’. For a week? SunRun can’t resolve appointment scheduling or phone issues in this day and age? But they don’t have any issues of course taking payments or with their billing department or system. You end up paying monthly to lease solar products that don't work, aren't monitored, aren't serviced for months, and then have to speak with unprofessional staff that don't even have the professionalism and courtesy to respond to your concerns, calls, or outreaches, whether by phone or email. This lack of service was received by even the case managers and supervisors! Now we’re locked into a contract that we can't get out of unless we buy out the $20,000 of equipment. So basically you end up paying monthly for nothing, and there's nothing you can do about it. DO NOT GO WITH SUNRUN.

Lied

My salesperson straight up told me when my roof was replaced that they will remove and replace the solar panels because they are the owners of the panels. I told him that my roof was at least 15 years old and that it was going to be done in the next 5 years.low and behold they want 4800 dollars to do the job.He showed me the part of the contract that says they will do the work, but not the part where they will charge for the work. Lied to my face showing me fault documents

Great customer service

Work scheduled on my home was very well coordinated. They kept me informed all along the process. Very professional and they follow up to make sure you are satisfied.

Watchout

Watch out your signing a 25 year lease and they don't negotiate any changes even if your paying more than you've ever paid for utilities with the sunrun charge. Customer service only gives you standard company answers. They won't even give you a price to remove the equipment. BIGGEST MISTAKE I'VE EVER MADE.

I had a very good experience with every one at sunrun company

The worst decision I have ever made.

I would strongly advise against getting a solar panel for your home. We were promised immediate savings, but our electric bill has actually doubled over the past four months. Customer service is unhelpful, and once you sign the contract, you're stuck with them for life. We only had 10 days to cancel, and the salesperson lied to us. I wish I had done more research before making this decision.

Horrible experience

I've always tried to get solar but never qualified due to my energy bill not being enough. Over the summer of 2024 I had three higher bills than usual. Sunrun took those number and made it work. The monthly bill for solar was going to be about $10-15 more a month than my electric bill. But they made it sound like it would be worth it in the long run. Against my better judgment I signed the contract. After the panels were put on my house buy before I was able to turn them on I ran into some finical hardship, and I have to medically retire from my job due to an injury. I'll be on disability and will not be able to afford the solar each month. I've called and talked to numerous people to see what I could do, no one was able to give me any answers and kept telling me to call the next person. Then I received a letter in the mail saying I breached the contract and they have tried to reach me via email ( which they never have) via US mail (which once again they never have) and by phone (which they never have) and I have to pay over $31,000 immediately or it'll go to collections. I called to talk to customer service and told them.the situation and they just told me they will email the Sr. Customer experience professional and tell them I can't pay. Absolute worse customer service I've ever had to deal with, and the worst company I've ever had to deal with. They don't care about you just their money.

Everyone worked with us so amazingly due to the face that a member of my family is terminally ill and we have to work around his infusion and MRI schedule. Plus my friends put in Sun Run and also were extremely pleased with the whole experience.

Great experience! They did an amazing job and got everything installed in 1 day. They were an amazing team and made sure that everything was all cleaned up after. Highly recommend!

Efficient, Convenient, & Enthusiastically Recommend

We just moved to our new construction home and we expected solicitors but when the Rep. Eli from SunRun talked to us he offered a great deal. Some of my family members got Solar Panels from a different company and they ended up paying a lot of money for the panels and only saved a little bit compared to the grid power. With ours we didn’t owe any monthly payments, get a great rate for power, backup power in case of outages, AND Vivant security system for little to nothing. Highly recommend to anyone looking for Solar power, especially in these Texas summers. The installation was all pretty easy, they were able to work with us on the date and installed all the hardware with ease and efficiency. They explained everything to me and my husband and we feel confident with everything. We’ll see down the line how our bills are impacted but thus far we’re satisfied with the outcome and service. ദ്ദി ˉ͈̀꒳ˉ͈́ )✧

Installed solar without the homeowners permission

They installed solar on my house with my permission. Made holes in my house and their electricians damaged my wiring.

Very very poor after sales support

Sunrun initially installed my panels poorly, causing a roof penetration. While they resolved the roofing issue fairly quickly, the reinstallation process has dragged on endlessly. It's been nearly a year, and my panels are still sitting in my garage. Despite repeatedly calling my case manager for updates, I was promised follow-ups that never came. I kept calling, only to be ignored. So if you want to avoid this kind of frustration, stay away from Sunrun.

Scam

I was paying less than $100 on my electric bill with few panels, they came and told me to add few more panels to get a lower bill. They installed more panels and 2 battery packs. Now I got a bill for over $500 plus the extra monthly payment to Sunrun. Now they do not let me to cancel the extra panels they installed.

Travis stopped by my house 1 evening and told me what sunrun could do for me . After a little research, it's the one best decisions I've made.

Personal, Professional, Exceptional Experiance!

From the first visit to explain the program to the crew that worked on my designs to get me the most solar and maintain symmetry on my home, to the guys that installed, every single person communicated well, was respectful of my home, and did the job until it was done right!!

Sun Run is horrible

Over three months of zero electricity being generated and customer service is un reachable. Sun Run's customer service asked us to send in our PGE bill to prove we aren't generating anything because it looks "all good" on their end. Sent the bill to the email they provided - it's a "no reply" email address. Looked up a customer service contact email online - it sent me an error of "this email no linger exists" - so their customer service is unreachable. We have to continue paying our sun run bill and pge bill while trying to get sun run to fix this! AND - they are charging $350 a month with ZERO electricity generated!

Avoid at all costs

Just like so many other reviews here, this company will scam you. When we initially setup our solar system, we were told the same bs lines everyone else was, that it would generate at least 100% of our normal usage except in peak times which we were fine with. But they used outdated electricity information and said it was ok and that after a while we could review to add more panels if needed. Come review time and now they cannot add more and I still have $100+ electric bills monthly, even outside of peak summer season. If I could get rid of this service I would but there is too much of a penalty to do so now. Stay away from this company, stay far away. There is a reason they have so many 1 star reviews and I guarantee all the 5 star reviews are customer plants and not legitimate at all.

EXCELENTE

10/10 experience

Hello! I have been motivated to write this reviews because I am very happy with my decision to go with Sunrun. From my initial contact with Alexandra then Stacy, to the installers Fraikis, Roger, Jack, Jhon, Luis, exceptional customer service and experience working with all of them. Will recommended you guys in a heart beat to anyone in the market for solar.