Sunrun Inc.

Purchase problrms

If you purchase a system from SunRun , they hang you out to fend for yourself. No follow up and terrible service. The contract states that there will be “ system monitoring”. Wrong- no info when system is down and weeks to get answers and on premise help. They give the solar industry a bad reputation.

I would give negative if it was an option

Very bad service after installation, WOULD NOT RECOMMEND. My system supposed to be powered on on January 28th 2025, but it did not work. Waited two weeks for tech to come they said it was faulty inverter and they will order one. It is mid April, and inverter is still not replaced. A sec tech came in mid March they lied and did not replace it as they said the part arrived. Begging of April an installer came and they promised to order one but still no inverter. Few days ago I received a text stating they are now looking in the warehouse for a replacement part. This situation is getting ridiculous. I have been so patient for 3 months, and we still don't have working system.

They will not fix if system goes down

Stay away! Find a smarter option where customer service is better, and they back the system they install. As well as dont play games saying you owe more money for a system paid in full.

Very pleasant experience

On time and efficient

Happy with SunRun services Highly recommend!

Fails to answer your questions or take responsibility. Headache

I have been facing an ongoing issue with Sunrun for the past couple of months. They have failed to uphold their end of the contract and continually offer excuses. I’ve requested meter servicing for months, and I am well within my rights to terminate the contract. However, they actively avoid my phone calls, provide minimal responses to my emails (despite their resolution email being “monitored” by a Senior Director and a manager, and an automated message promising a response within one business day), and I rarely receive any follow-up from the so-called “legal escalations expert.” I highly advise avoiding this company at all costs. They are untrustworthy and seem to have no regard for customer service. Additionally, they are unable to provide an accurate bill.

Horrible customer service and service

This will be the third time my inventor needs checking or repair. When I call all they say is that the part is on order. Then when it gets in stock will take another 3 weeks to send someone out to replace. So I have been without solar for 3 weeks now. Their saying is that if we don't generate the power you will be compensated. When I called they said it was if production is lower for a whole year or something to that effect then they will do something. This has been a nightmare since they installed the panels. When they work it is great but when they don't you get someone from another country, no disrespect but their accent is hard to understand. I had a tech here and they had to wait 3 hours just for the person they called to say "oh I can just re-set the signal to fix the problem" Really 3 hours for that? This is a joke of a company. I am afraid to pay them off to have another problem that I will be stuck with due to their faulty equipment. Biggest regret is going with them from a referral of a friend. Buyer be ware!

SUNRUN nightmare

my salesman louie gutirrez with sunrun has done nothing but lie to me for the last year and a half , my total bill for 2023 was 4100 and now after the year and a half it has taken them to get it finaled my estimated bill is going to be 6000 a year . from the very beginning ive asked him that im only paying for what i use and he assured me in a phone call thats true,now come to find out im going to be paying for a way oversized system that i dont need and im paying for what it produces not what i use id text him and hed allways say oh ill get back with you or ill ck on that then call me on the phone and say oh yea your only paying for what you use , thats a lie , it has been a nightmare and i would never recommend this company to my worse enemy,

My experience purchasing a home with a Sunrun lease

I purchased a home with a Sunrun solar net metering system on it. The transfer process was simple and efficient. I was given options to purchase the system, prepay the lease or keep the monthly lease which is what the prior owner had signed up for. I stayed with the monthly lease for simplicity and because I wanted to use my cash reserves for home improvement projects. I also don’t want to have to maintain my system if anything breaks in the future. My only wish is that I had a system with batteries since we’ve seen an increase of power outages due to the new HECO wildfire policies!

Most efficient solar company that offers multiple options

I contacted five solar companies on Oahu and sat with each representative. Adam Lemire, a sales consultant from the Sunrun Oahu team along with his manager, Parker Johnson stood out from the other companies. They listened to my solar needs and designed a system that has been satisfactory for my household. They were both very knowledgeable and addressed all of my concerns about switching over from the utility company. Both Adam and Parker made the sales process go smoothly and I was able to do everything electronically. The installation crew with Chris Bull and Zak Lee worked diligently and cleaned up well after installing my panels and batteries. Sarah Barela managed the entire project efficiently and kept me informed at all times. The best part was Sunrun gave me very good referral incentives when I referred them to my family and friends, even though I still would've advocated for their services because of my positive experience.

Avoid Sunrun Solar- unethical buisness

Do not get Sunrun bottom line!!! We needed a new roof due to hail damage and they said they would not be able to get our panels off for 4 months but that we could use a different company to remove them. In order to stay under warranty when the panels are reinstalled they need to be "checked by a field service agent" to make sure they are reinstalled properly. Fast forward to the reinstall we had a field service technician come out and he was at our house for approximately 8 minutes and didn't even get on our house. He simply checked the panel to see if there were any issues- which could have been done by me. Now I have a $600 bill for this! This is so wrong to charge that kind of money for a check where no one even got on the roof to see of panels were reinstalled appropriately. I have been trying to fight the bill and they have been avoiding me. Do no use Sunrun, you will be sure to regret it.

Solar panels

2021. I installed Sunrun solar panels through the Costco. Last year solar panels stopped generating electricity. I called Sunrun they transferred me to different department before they answered my question they sent me a disclosure form to sign I must sign that to get help.i make appointments they send me a bill $600 and change. Technician came he said something wrong with hardware.sunrun said I don’t have to pay $600 because system failure. Then they waited about two weeks they didn’t have a parts. Finally they fixed it I got $600 plus bill. Invoice said healthy inspection smart.sunrun is waist of money there warranty is big Bullshit. Don’t do it you will regret it. Trust me.

RUN from SunRun

Terrible company, they actually have a lean against our home and in order to sell the place we have to pay these gangsters off. Previous owner had signed the deal. I never thought is was a good one. Firms like this give solar a black eye. AVOID. You have been warned.

SOLAR IS THE WAY TO GO

Seamless experience, from the first phone call to installation. Honestly just amazing!!

100% recommend

Getting our Solar Panels through SunRun has been amazing. Angelo Romero has been a pleasure to work with. He is very knowledgeable about SunRuns solar panels and is very professional. I would definitely Recomended SunRun for Solar Panels and I would 100% work with and recommend Angelo Romero if you are thinking about getting Solar Panels installed.

Very fast response time to all inquiries & install was completed in 1 day.

The worst customer service ever, my solar panels haven’t been working for 10 months and the company hasn’t responded or resolved the issue . And they still taking the monthly payments every month . Don’t go with this company , they just want to take your money .

Service Issues

I have been in contact with the support through the chat and the phone regarding my solar system not working multiple times this week and I am beyond disappointed with my experience. The service that I have experienced has been unacceptable. The first time I chatted with support they gave directions on how to reset the system. The second time I contacted support was on the phone and I explained that the reset did not resolve the problem. The employee stated not to worry that parts have been ordered and they will contact us when they are in. I told him that I was unaware that any parts were ordered because no one had even come out to see what was wrong. He said no, parts are on the way. Two days later I spoke with the chat again and they said no parts were ordered but just to find out and see what is wrong it will cost $649. My solar system is less than 3 years old and I have a 10 year warranty. This is the third time that the panels have completely stopped working. I’m not paying $649 for a technician to come out just to see what is wrong. That is an outrageous price. My solar is under warranty and the last two times we had problems someone came out to look and there was no charge. They also spent less than 30 minutes inspecting the system. There was never any disclosure that a service fee of $649 was required just to come out to see what the problem is. I will not be paying that as that is an absolute outrageous price. I paid over $70,000 for this system and it is still under warranty. The fact that the solar panels have stopped working multiple times in less than 3 years is ridiculous and then to charge an exorbitant amount just to come out to assess the situation is outrageous. Not to mention the inconsistent and incompetent service. I emailed the customer care email to see if I could speak to a supervisor and I got an email back saying they no longer use the email and to utilize the chat or phone number. I have asked every time to speak to a supervisor and they totally disregard that on the chat. Absolutely disappointed frustrated and would never recommend this company to anyone ever. My next step will be filling a formal complaint with the better business bureau.

10/10 service, was guided in the most efficient way from planning to installation, the team Anthony, Molly, Hunter, Leo really helped make this an effortless process

Solar Money Scam

Purchased a pre-owned home with two accounts of their panels, I pay for the energy those panels produce not what I consume, pay more than 3000 a year. Billing is extremely confusing I swear I get billed every week, they over charged my one year and owed me money. System is always underperforming. The customer service is kind but their foreign workers so accents are difficult to understand. As soon as the lease is up I will be thankful that their greed will come to an end. Do not but Sunrun please consider solar through PG&E. I will write a review every month for the poor monthly service and billing nightmare.

Roof leak

Solar panel install resulted in roof leak. Now I can not get Sunrun to call me back. I have called all 5 numbers I have for them, most more than once, and have yet to talk to anyone. I also tried email with not response.

Solor

Solor is more expensive than what I was paying TXU

They do a good job, to install our solar. Ty so much

Great company to work with.

I have had a great experience with a tech - Ronald Donnelly who stopped by while checking in on folks who had solar in the neighborhood. He listened to me when I said I had noticed an issue with my National Grid bill and not seeming to be getting the correct credits for my system. Log story he short - he saw that the second system we had installed for our addition was not set up correctly within the billing/crediting system. He did a little digging and found that I needed to fill out a form for National Grid to correct it. I have submitted the form and we're working to get things straightened out. He was so friendly and supportive. He checks in to see how things are going as we work through the process.